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(Archived) Sync failed, note count incorrect



I am receiving an error when syncing: "Sync failure: unexpected transfer error". I looked in the log and found that it was hanging up on several notes. I tried to delete these notes, but then it would fail on other notes. Then I saw a note that I thought I had already deleted, so I did an experiment. I clicked on "All Notebooks" and selected all the notes shown. I tagged them with the tag "tmp" and noticed a count discrepancy. Next to "All Notebooks" is 688 and next to "tmp" is 683. So I clicked on "All Notebooks", selected all notes, and sent them to the trash. It trahsed 683 notes and "All Notebooks" now says 5, but when I click on "All Notebooks" it is empty.

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Does your account look correct on the web service?

You could open a support inquiry at the bottom of: http://www.evernote.com/about/contact/support/

Or you could try rebuilding your local Mac database from scratch:

If you have some important unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following:

Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this:

Quit Evernote.

In the finder, open the "Library" folder in your home directory. (This is in the directory with your name, NOT at the top level of your hard drive.)

Navigate to "Application Support"

Move the "Evernote" directory from that location to a different place (like the desktop)

Start Evernote, provide your username and password again if needed

This will synchronize all of your notes from the service and create a new local database.

*If you do have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes.

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