saveondisc 0 Posted August 31, 2017 Share Posted August 31, 2017 Hello, I submitted a ticket (Ticket# 2191956) for this issue, but am posting here in hopes that somebody can help me out. I am a premium user of evernote hoping to get a reply soon. I am on a windows 10, 64 bit system. I recently bought a new desktop PC, which has a SSD and a HDD and am trying to use the windows client on it. Previously, I have been using the mac client without issues and I am trying to sync my notes on my new computer. However, after I have downloaded the client and start syncing, the client crashes without an error message. The client crashes within a few seconds of clicking sync. I have tried clean uninstall and reinstalling twice, without success. I have deleted the database files and the rest of the evernote folder in between uninstalls and reinstalls. The crashes folder in the evernote folder does not contain anything. The last few lines from my last applog are: --start of app log--- 06:31:15 [228] 48% Creating local note "Note from Kuroneko", content length: 293, resource count: 0, usn=5155 06:31:15 [228] 48% * guid={65A336F2-F828-4C44-A1F0-472B69BFF08D} 06:31:15 [228] 48% Creating local note "Directions to Postcast", content length: 424, resource count: 1, usn=5143 06:31:15 [228] 48% * guid={8BA95D07-2F3F-4A5D-8CB2-90F97D6521AA} 06:31:15 [228] 48% Creating local resource "d9ee278170c57c84baa3717f620a1a9b", 7138183 bytes 06:31:15 [228] 48% * rsrc={31B46F8A-D05C-4856-8B04-942AB5844A96}, note={8ba95d07-2f3f-4a5d-8cb2-90f97d6521aa} ---end of app log--- I have the latest version of evernote (6.6.4.5512). This crashing really makes the evernote desktop client unusable. Of course, accessing my notes from the website directly works, but it is not ideal. Thanks for your help. Saveondisc Link to comment
Level 5* gazumped 11,652 Posted September 3, 2017 Level 5* Share Posted September 3, 2017 Hi. How big is your existing database? If you're logging into an existing account it will take a little time to download the notes, and while that's happening Evernote won't be responsive. If you've submitted a ticket however I'd suggest you wait for a response from the team - unless someone else here (we're mainly a user supported forum) has had -and fixed - the same issue, random crashes could be difficult to track down... Link to comment
Level 5* CalS 5,280 Posted September 3, 2017 Level 5* Share Posted September 3, 2017 Did you try uninstalling with Revo uninstaller to be sure all remnants of EN are removed before re-installing? Link to comment
saveondisc 0 Posted September 3, 2017 Author Share Posted September 3, 2017 Thanks for the replies. Gazumped, My existing database is 1.5 Gb. Evernote just closes itself without an error message during a sync (it doesn't freeze). I have submitted a ticket and I am waiting for a response. csihilling, Yes I have tried using Revo uninstaller. I still get the same issue. Link to comment
Level 5* CalS 5,280 Posted September 3, 2017 Level 5* Share Posted September 3, 2017 Sorry, no more ideas here. Link to comment
Level 5* gazumped 11,652 Posted September 4, 2017 Level 5* Share Posted September 4, 2017 Hmmn. Let's hope Support has some ideas... Link to comment
HVega 1 Posted September 5, 2017 Share Posted September 5, 2017 This evernote release 6.6.4.5512 is full of bugs. Very slow. Errors syncing. Clipper not working. I had the same problems. Removed Evernote completely, including database. Then install previous version 6.5.4.4720 and sync. (it takes few minutes, depending on your database size and internet speed). After doing that it works fine again. I'll wait for a better release to update. Link to comment
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