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note on computer is missing but exists in the cloud


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  • Level 5*
42 minutes ago, Jeanbean said:

In the evernote desktop app, I can see the note and see it has an image in it's icon, however when I click on the note it is empty. 

In the browser, cloud client , the note exists. 

What gives?

No it's not in the trash

You didn't mention your platform/device

I don't spend a lot of time troubleshooting my devices.  My process is

  1. Reboot your device, it solves many problems
  2. Delete and reinstall the app
  3. Completely delete the app, database, and associated files.  Reinstall the app and let the database be rebuilt from the servers
    Warning: The rebuild doesn't include Local notebooks or unsync'd notes
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  • Level 5*
13 hours ago, Jeanbean said:

In the evernote desktop app, I can see the note and see it has an image in it's icon, however when I click on the note it is empty. 

In the browser, cloud client , the note exists. 

What gives?

No it's not in the trash

First modify the note in the cloud and sync, see if it is fixed on the desktop.

Second, right click in the note and select Save Attachments...   Save it to the desktop and add it back to the note, deleting the icon if one was there.  I don't know why but sometimes attachments go AWOL and this method let's you get them back.  If this is your issue.

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