Mark Barefoot 1 Posted August 10, 2017 Share Posted August 10, 2017 Today I installed the latest update and my local AV discovered the following "EvernoteTray.exe, Graftor.124246 Virus". Can you please let me know if you are aware of this? I updated from within my desktop program on Windows. Link to comment
Level 5 Wern 245 Posted August 10, 2017 Level 5 Share Posted August 10, 2017 Same here. "HitmanPro" is reporting a virus in EvernoteTray.exe after upgrading today to newest build. Is this real ? Link to comment
Mark Barefoot 1 Posted August 10, 2017 Author Share Posted August 10, 2017 It's as real as my AV quarantining it. Quite scary as this came directly from an in app update.... Link to comment
Level 5* DTLow 5,735 Posted August 10, 2017 Level 5* Share Posted August 10, 2017 I flagged your posts for administration to look at I'd also recommend contacting support There's a chat feature on the page Link to comment
Level 5 Wern 245 Posted August 10, 2017 Level 5 Share Posted August 10, 2017 Thanks, I submitted a support ticket. By now, that should be a well known issue for Support and/or the Security Team. Link to comment
Mark Barefoot 1 Posted August 10, 2017 Author Share Posted August 10, 2017 I did tweet them when I found it this morning (UK time) but got no response. I didn't think about logging a ticket. Thanks Link to comment
Level 5 Wern 245 Posted August 10, 2017 Level 5 Share Posted August 10, 2017 No response so far from EN. Is anybody else having this virus warning? Link to comment
Mark Barefoot 1 Posted August 10, 2017 Author Share Posted August 10, 2017 They just tweeted me asking what AV I had. It shows it in the screenshot! Link to comment
Level 5 Wern 245 Posted August 11, 2017 Level 5 Share Posted August 11, 2017 Still no response from anybody at EN. Hey, this is a serious issue with potentially harming thousands of users around the world. Very disappointing. Nobody from EN looking into this and recommending a remedy? Link to comment
Level 5* jefito 5,589 Posted August 11, 2017 Level 5* Share Posted August 11, 2017 I installed this update, and received no antivirus notification. I use the stock Windows Defender, which seems to be pretty good these days. I'm guessing false positive, but it would be good to hear that from the Evernote folks. Link to comment
Mark Barefoot 1 Posted August 11, 2017 Author Share Posted August 11, 2017 Yes I guess it's a false positive too, but I've been updating the app on this PC since April and it's been ok to date. Let's see if EN say anything. Link to comment
Ex Employees Austin G 527 Posted August 11, 2017 Ex Employees Share Posted August 11, 2017 @Mark BarefootThanks for the reports. We're investigating this now and will follow up ASAP with more information. Similar cases in the past have proven to be false positives. I'll post updates here as I receive them. Thanks again. Link to comment
Ex Employees Austin G 527 Posted August 11, 2017 Ex Employees Share Posted August 11, 2017 @Mark Barefoot @Wern Our security team has completed a thorough investigation and concluded that this is a false positive. We're reaching out the following anti-virus software companies to alert them of this: Max Secure Metadefender HEAT AntiVirus HitManPro Please let us know if you're experiencing this with an anti virus app that's not listed above. Please know that all of our products our scanned using our internal anti-virus software prior to release. Let us know if you have any additional concerns or questions. Link to comment
Level 5 Wern 245 Posted August 11, 2017 Level 5 Share Posted August 11, 2017 Hi Austin, thanks for the info. I can confirm this as I was able to check with Kaspersky and they came to the same conclusion. False positive !! Cheers Wern Link to comment
Mark Barefoot 1 Posted August 12, 2017 Author Share Posted August 12, 2017 Cool thanks for the update. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.