JayJayBee 0 Posted July 14, 2017 Share Posted July 14, 2017 Hi All I have a user who is running Outlook 2017. When she goes to save a clipping no notebooks are available in the dropdown. She has dozens. I have reinstalled Evernote on her computer and re-added it to Outlook. I have other machines with identical configurations which are working correctly. Thanks! Link to comment
Level 5* gazumped 11,664 Posted July 17, 2017 Level 5* Share Posted July 17, 2017 Hi. I'd suggest you reach out to Support directly if you're paying customers on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps I've had situations where the Outlook Clipper window didn't offer me any notebook options - they seem to take a while to load, especially the first time of use in any session. How long are you waiting for the notebooks to appear? Link to comment
JulieJay 0 Posted July 17, 2017 Share Posted July 17, 2017 Thank you. I am hoping our organization has some sort of relationship that will allow me to use support. I don't think it's a timing issue - I've waited about 20 minutes after reinstalling evernote and re-adding and restarting Outlook. I appreciate the help a lot. I'm at a loss right now. Link to comment
Level 5* gazumped 11,664 Posted July 20, 2017 Level 5* Share Posted July 20, 2017 Hmmn. When you have this figured out (hopefully with help from Support) please come back and let us know - I'm puzzled too! Link to comment
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