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Web clipper context menu greyed out


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I'm having problems with the web clipper right-click context menu being greyed out in Chrome on my MacBook Pro. Usually the problem gets fixed when I click on Evernote in the address bar and/or reload the page, but now it seems to persist. I've tried restarting and updating Chrome, rebooting computer, disabling and reinstalling the extension, logging out of Evernote and back in.

Address bar menu works, but doesn't have the "clip image" option I use.

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Started working today on its own after being broken for several days. Maybe some cache finally got refreshed... somewhere.

Image clipping through context menu is the majority of how I use Evernote, so it's a bit aggravating how often it seems to get disabled even when I'm logged in to Evernote, requiring page reloads and browser restarts.

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  • 1 month later...
  • Level 5*

Hi.  Always good to report issues to Support - you can reach out to them directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps. If they can replicate the problem,  they'll add it to the (probably long) fixes to-do list.

As regards fixes, there's only logging out and in of everything,  restarting,  reinstalling (note: "disabling" isn't necessarily useful - you may need to replace the existing code).  After that,  try a different browser - does Firefox work for you?  Time may fix this - browsers have a nasty habit of updating themselves transparently,  and changing code that some add-ins depend on.  Either the browser or the add-in then catch up and things go back to normal.  You may just need a work-around for a while.

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