kentjohn 0 Posted June 7, 2017 Share Posted June 7, 2017 When I scan a image using the evernote app the image is correctly formatted on iOS or the web. Its way too large and off on the mac app until I rotate the image or alter it. Why is this? The image looks like this on the mac app Until I alter the image with something like rotate or really any alteration brings the image to correct scale Link to comment
Level 5* gazumped 11,661 Posted June 8, 2017 Level 5* Share Posted June 8, 2017 Hi. Have you tried the Scannable app? Another app like CamScanner or Adobe Scan? What version of MacOS does your other device run? Link to comment
kentjohn 0 Posted June 8, 2017 Author Share Posted June 8, 2017 evernote version 6.11.1 for mac mac os sierra 10.12.5 evernote version 8.2.2 for iOS iOS version 10.3.2 I have just downloaded Scannable and it uploads the image correctly with either jpeg or pdf. I have also just experimented with Scanner Pro from Readdle. The pdf uploads just fine but the jpeg is formatted incorrectly like the image above. To be clear I see the images in all other versions of Evernote:(iOS, evernote.com) just fine. I only have this problem with the Mac client. Once I edit the image in the Mac client it go to the correct format. So I am wondering if I have a setting wrong or something like that. Thanks Link to comment
Level 5* gazumped 11,661 Posted June 8, 2017 Level 5* Share Posted June 8, 2017 4 hours ago, kentjohn said: I am wondering if I have a setting wrong or something like that. Don't think you have anything wrong - 6.11 has had some trials and tribulations since the update - you might just be seeing a bug. Worth raising in the release thread anyway.. Link to comment
Martinfromdenmark 0 Posted August 12, 2017 Share Posted August 12, 2017 On 08/06/2017 at 8:34 PM, kentjohn said: When I scan a image using the evernote app the image is correctly formatted on iOS or the web. Its way too large and off on the mac app until I rotate the image or alter it. Why is this? The image looks like this on the mac app I have the exact same problem. Images are way to big to be shown in the notes view + when I resize the note view the image is getting squeezed horizontally Clearly a bug – making my Premium subscription purchase a waste of money. Link to comment
Level 5* gazumped 11,661 Posted August 12, 2017 Level 5* Share Posted August 12, 2017 Hi. Known issue. Being investigated. Premium subscribers get to ask for direct feedback via support Link to comment
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