y.joaoricardo@yahoo.com.br 0 Posted May 14, 2017 Share Posted May 14, 2017 The extension, when clicked on, opens a window and closes right after it opens and it wont let me sign in or anything. It's been like that for a long time. Would really like some help. Link to comment
Level 5* gazumped 11,522 Posted May 16, 2017 Level 5* Share Posted May 16, 2017 Hi. What OS, what browser, what clipper version, and have you tried uninstalling and reinstalling the extension? Link to comment
Kathie 0 Posted May 24, 2017 Share Posted May 24, 2017 I am having a similar problem, so I uninstalled and reinstalled. Now when I click on it I get a white note pad type drop-down, and it says I can drag over content or save a window's worth - which won't work because it won't scroll down information. All of the other options - adding tags, url, etc., are gone. I am on Mac OS 10.11.6, using firefox 53.0.2 and have tried web clipper 6.2, 6.9.3 and 6.10.2.0. It was working fine a month ago and I have used it for years. Any help is very much appreciated. Link to comment
phum 0 Posted July 29, 2017 Share Posted July 29, 2017 Same issue. Any idea what I should do ? (or should I just drop off this 50€/year so called "premium" service ?) Link to comment
Level 5* gazumped 11,522 Posted July 30, 2017 Level 5* Share Posted July 30, 2017 On 29/07/2017 at 8:00 AM, phum said: Same issue. Any idea what I should do ? (or should I just drop off this 50€/year so called "premium" service ?) Hi. We're a (mainly) user-supported forum. If you're a paying customer you can contact Support directly on https://help.evernote.com/hc/requests/new Link to comment
Historynerd 34 Posted August 2, 2017 Share Posted August 2, 2017 I have troubles with the webclipper on latest Firefox as well (same thing happening to me as original poster) running Windows 10 at my work laptop. Will check if my desktop (Windows 10, latest Firefox) has problems as well. Would be nice to hear something from Evernote here as well! Link to comment
Level 5* gazumped 11,522 Posted August 2, 2017 Level 5* Share Posted August 2, 2017 4 hours ago, Historynerd said: I have troubles with the webclipper on latest Firefox as well (same thing happening to me as original poster) running Windows 10 at my work laptop. Will check if my desktop (Windows 10, latest Firefox) has problems as well. Would be nice to hear something from Evernote here as well! Hi. Evernote don't often comment on individual general queries - I'm using Firefox and 10 and having no problems at present. Which version of Firefox do you have? See above re reinstalls and contacting support... Link to comment
Level 5 Stuhrer 252 Posted August 15, 2017 Level 5 Share Posted August 15, 2017 Now I have the same problem with Firefox 55.0.1 and Red Hat Enterprize 6.4. Too bad. Link to comment
Idea
y.joaoricardo@yahoo.com.br 0
The extension, when clicked on, opens a window and closes right after it opens and it wont let me sign in or anything. It's been like that for a long time. Would really like some help.
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