ChipAHoy 7 Posted April 25, 2017 Share Posted April 25, 2017 I am still not able to use the EN Web clipper in Firefox for Mac. The web clipper icon has a red dot on it. When I click on the icon, a blank Mozilla pop up page appears. Can anyone help me fix this? Thanks very much. Link to comment
efyoumag@gmail.com 0 Posted April 25, 2017 Share Posted April 25, 2017 I've been having the same problem for the last week or so. Super frustrating. I need to work! Evernote gods, please help! Link to comment
Level 5* gazumped 10,699 Posted April 25, 2017 Level 5* Share Posted April 25, 2017 Hi. Have you tried uninstalling and reinstalling the Clipper? I use Firefox and (currently) Clipper 6.10.2 without any problems. Link to comment
ChipAHoy 7 Posted April 26, 2017 Author Share Posted April 26, 2017 Thank you for the reply. Later today, when I returned to my computer, the red dot was gone, and the Clipper now works. But I will remember your suggestion for the future. Link to comment
beirne 8 Posted May 18, 2017 Share Posted May 18, 2017 This is been happening on one of my Macs for a while. I have removed and reinstalled the Clipper but it doesn't help. I'm running Web Clipper 6.10.2.0 and Firefox 53.0.2. Link to comment
Level 5* gazumped 10,699 Posted May 18, 2017 Level 5* Share Posted May 18, 2017 I'm not aware that Clipper uses Flash, but in another thread a user ugraded the version on their device and things magically worked again... https://helpx.adobe.com/flash-player.html Link to comment
beirne 8 Posted June 9, 2017 Share Posted June 9, 2017 I'm still having the problem. I just upgraded Flash to the same version and removed and reinstalled the Evernote Web Clipper but I still get the red dot on the icon and the blank login screen that was originally reported. Link to comment
Level 5* gazumped 10,699 Posted June 9, 2017 Level 5* Share Posted June 9, 2017 Weird. I'd suggest you reach out to support either directly or via Twitter... Link to comment
PhilattheBeach 3 Posted June 21, 2017 Share Posted June 21, 2017 I have had this problem for days, and finally fixed it. In Firefox>Preferences>Privacy, I had Accept Third-Party Cookies set to "Never". When I changed it to "From Visited", the Web Clipper immediately fixed itself. I have seen similar results posted about Safari and Web Clipper. Even if you don't want to leave the setting at "From Visited" you can at least figure out why Web Clipper has been acting up and make a decision based on that. Link to comment
beirne 8 Posted June 21, 2017 Share Posted June 21, 2017 2 hours ago, PhilattheBeach said: I have had this problem for days, and finally fixed it. In Firefox>Preferences>Privacy, I had Accept Third-Party Cookies set to "Never". When I changed it to "From Visited", the Web Clipper immediately fixed itself. I have seen similar results posted about Safari and Web Clipper. Even if you don't want to leave the setting at "From Visited" you can at least figure out why Web Clipper has been acting up and make a decision based on that. Thanks! That wasn't exactly the problem for me, but it got me in the right area and I resolved the issue. Here's what I had to do: Go to Firefox>Preferences>Privacy Change History to "Firefox will: Use custom settings for history" I already had Accept third-party cookies set to Always, so I looked further. Click on the Exceptions... button. I had lots of exceptions in here. The list isn't searchable so I reluctantly hit Remove All Sites. I restarted Firefox and after that the Web Clipper worked fine. I'll rely on Privacy Badger for my cookie management. Link to comment
PhilattheBeach 3 Posted June 21, 2017 Share Posted June 21, 2017 Interesting, beirne! I already had put in an Exception for www.evernote.com in the Exceptions box, but that alone had not solved the problem. Without changing the Exceptions, but changing the Third-Party cookie setting to "From Visited" all was fixed. Glad you got yours working again. Link to comment
invisibleleadsoup 1 Posted June 28, 2017 Share Posted June 28, 2017 Having to loosen privacy settings to use the Web Clipper is... not cool. Saving cookies should not be necessary to save a ***** web page. It clearly wasn't necessary before, so why is it now? Link to comment
Level 5* gazumped 10,699 Posted June 28, 2017 Level 5* Share Posted June 28, 2017 5 hours ago, invisibleleadsoup said: Having to loosen privacy settings to use the Web Clipper is... not cool. Saving cookies should not be necessary to save a ***** web page. It clearly wasn't necessary before, so why is it now? No clue. If that's a serious question, I'd recommend you reach out to Support if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps -We're a (mainly) user-driven forum. Evernote staff don't usually respond to individual queries here, though they will in private messaging. Since there's no point to Evernote making changes unless there's a good technical reason, or the issue was forced by process changes introduced by Microsoft (or whoever giverns cookies) all we can do is pick one. If you want clipper to work, you need to allow cookies. Link to comment
jer73 1 Posted July 11, 2017 Share Posted July 11, 2017 Well, I faced the same issue. Changed the 3rd Party cookie setting in Firefox to "Allow from Visited" after having cleared all my cookies first. Not a great solution but it works without having to allow all 3rd Party cookies. Link to comment
donkeyfur 2 Posted October 3, 2018 Share Posted October 3, 2018 On 6/21/2017 at 6:38 AM, PhilattheBeach said: I have had this problem for days, and finally fixed it. In Firefox>Preferences>Privacy, I had Accept Third-Party Cookies set to "Never". When I changed it to "From Visited", the Web Clipper immediately fixed itself. I have seen similar results posted about Safari and Web Clipper. Even if you don't want to leave the setting at "From Visited" you can at least figure out why Web Clipper has been acting up and make a decision based on that. I was having similar problems and changed the setting to "From Visited". It worked perfectly after that. Link to comment
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