Lockon 0 Posted April 19, 2017 Share Posted April 19, 2017 Whenever I used the "clip window" or "Clip full screen" function, I get a pop-up window with "Quick note could not be saved". Any idea how to fix this? I have tried uninstalling / restart / reinstalling several times, as well as removing the safari extension manually before reinstalling. The computer is a MacBook Air. Link to comment
BSR 208 Posted April 19, 2017 Share Posted April 19, 2017 15 hours ago, Lockon said: Whenever I used the "clip window" or "Clip full screen" function, I get a pop-up window with "Quick note could not be saved". Any idea how to fix this? I have tried uninstalling / restart / reinstalling several times, as well as removing the safari extension manually before reinstalling. The computer is a MacBook Air. Hi @Lockon, Please try the following steps to resolve the issue with the Helper: 1. Quit Evernote and Evernote Helper 2. Open Finder 3. Go to ‘Go' > 'Go To Folder' 4. Insert `~/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote/Evernote/` 5. Move the folder "quick-note" to the desktop 6. Launch Evernote and try reproducing the issue again. Link to comment
Lockon 0 Posted April 20, 2017 Author Share Posted April 20, 2017 Thanks so much BSR - that seems to have fixed the problem! I just clipped some images and saved them as a Quick Note What do I do with the folder that is now on the desk top? If the problem returns, do I just repeat these steps? Liz Link to comment
BSR 208 Posted April 20, 2017 Share Posted April 20, 2017 10 hours ago, Lockon said: Thanks so much BSR - that seems to have fixed the problem! I just clipped some images and saved them as a Quick Note What do I do with the folder that is now on the desk top? If the problem returns, do I just repeat these steps? Liz Glad to hear it! You can move that folder to the trash. If the issue persists, let me know here and I'll be happy to look further into this with you. Link to comment
sceva271 0 Posted April 29, 2017 Share Posted April 29, 2017 Hi I tried the proposed solution and it didn't work for me... Link to comment
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