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It must have been a few months since I last used the tags function.

But now when I log back in, I found all my tag groups are gone, and all tags are scattered around with no tag group whatsoever...

I'm curious, this issue is never reported????? I know for sure I have my tag group before Evernote has that huge UI upgrade in iOS... after that I don't remember checking my tags...

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8 hours ago, Edmund To said:

I found all my tag groups are gone, and all tags are scattered around with no tag group whatsoever...

I think you're referring to the tag hierarchy feature on the Win/Mac platforms

The hierarchy/tree has never been displayed on the IOS platform

For this reason, I'm careful about my tag names
For example, instead of tag names red / blue / green, I use col-red / col-blue / col-green

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17 minutes ago, Edmund To said:

It's lost on my Mac app

I can assure you this is not an intended feature change

Can you access your data on the web platform (www.evernote.com) to see if this is just a temporary problem with your Mac

I've moved this discussion to the Mac forum

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1 hour ago, Edmund To said:

they require monthly subscription to send them an email........

I have a subscription; I wasn't aware you could send an email

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7 hours ago, Edmund To said:

Then what do you mean by contacting Evernote support?

I provided you with two methods of contacting support; a web page, and twitter 

What do you mean by "they require monthly subscription to send them an email........"

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