Edmund To 0 Posted March 28, 2017 Share Posted March 28, 2017 It must have been a few months since I last used the tags function. But now when I log back in, I found all my tag groups are gone, and all tags are scattered around with no tag group whatsoever... I'm curious, this issue is never reported????? I know for sure I have my tag group before Evernote has that huge UI upgrade in iOS... after that I don't remember checking my tags... Link to comment
Level 5* DTLow 5,736 Posted March 28, 2017 Level 5* Share Posted March 28, 2017 8 hours ago, Edmund To said: I found all my tag groups are gone, and all tags are scattered around with no tag group whatsoever... I think you're referring to the tag hierarchy feature on the Win/Mac platforms The hierarchy/tree has never been displayed on the IOS platform For this reason, I'm careful about my tag names For example, instead of tag names red / blue / green, I use col-red / col-blue / col-green Link to comment
Edmund To 0 Posted March 29, 2017 Author Share Posted March 29, 2017 It's lost on my Mac app... Attached a file here. Link to comment
Level 5* DTLow 5,736 Posted March 29, 2017 Level 5* Share Posted March 29, 2017 17 minutes ago, Edmund To said: It's lost on my Mac app I can assure you this is not an intended feature change Can you access your data on the web platform (www.evernote.com) to see if this is just a temporary problem with your Mac I've moved this discussion to the Mac forum Link to comment
Edmund To 0 Posted March 29, 2017 Author Share Posted March 29, 2017 Nope they are still separated... Link to comment
Level 5* DTLow 5,736 Posted March 29, 2017 Level 5* Share Posted March 29, 2017 11 minutes ago, Edmund To said: Nope they are still separated... No ideas, perhaps contact Evernote Support Contact Evernote Support << Paid Accounts Twitter @evernotehelps << All Accounts Link to comment
Edmund To 0 Posted March 29, 2017 Author Share Posted March 29, 2017 they require monthly subscription to send them an email........ Link to comment
Level 5* DTLow 5,736 Posted March 29, 2017 Level 5* Share Posted March 29, 2017 1 hour ago, Edmund To said: they require monthly subscription to send them an email........ I have a subscription; I wasn't aware you could send an email Link to comment
Edmund To 0 Posted March 29, 2017 Author Share Posted March 29, 2017 Just now, DTLow said: I wasn't aware you could send an email 1 hour ago, DTLow said: No ideas, perhaps contact Evernote Support Contact Evernote Support << Paid Accounts Twitter @evernotehelps << All Accounts Then what do you mean by contacting Evernote support? Link to comment
Level 5* DTLow 5,736 Posted March 29, 2017 Level 5* Share Posted March 29, 2017 7 hours ago, Edmund To said: Then what do you mean by contacting Evernote support? I provided you with two methods of contacting support; a web page, and twitter What do you mean by "they require monthly subscription to send them an email........" Link to comment
Edmund To 0 Posted March 29, 2017 Author Share Posted March 29, 2017 @DTLow Oh sorry, those links are grey, didn't notice them, thought they are footer... the chat is offline now, the email is for paid users, and the "community" option is where I am now... as for twitter... nice, will try! Link to comment
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