PatrickTGB 0 Posted March 10, 2017 I'm a premium user and am trying to contact support. I've used messaging on the Twitter evernotehelps page and also sent a tweet, but not getting any answer. When I try the help.evernote.com page to create a ticket, there is no option to create a ticket. How do I contact support and create a ticket? Share this post Link to post
Irwin 1 Posted March 10, 2017 No kidding. This is really really frustrating. It tells me to submit a ticket. But there is absolutely no way I can find to submit a ticket. How can this be? Share this post Link to post
DTLow 4,228 Posted March 10, 2017 20 minutes ago, PatrickTGB said: I'm a premium user and am trying to contact support. I use the support page at Contact Evernote Support I'm already signed in via the forum so I don't sign in I anser some questions, then click on click on Chat or Submit Ticket Share this post Link to post
PatrickTGB 0 Posted March 10, 2017 Thanks, that worked. I tried some other choices to those questions and got to the option to add a ticket. Not all options will let you get there apparently. Share this post Link to post
DTLow 4,228 Posted March 10, 2017 27 minutes ago, Irwin said: What? There is no "Submit Ticket" button. The chat / ticket submission is a feature for paying accounts Non-paying accounts can contact support using Twitter @evernotehelps Share this post Link to post
Irwin 1 Posted March 10, 2017 Ok, well maybe a good suggestion for evernote is to actually tell people that? Don't you think they should say just that at some point instead of lead people on in some strange loop? I think it makes people mad and frustrated. I certainly now don't feel like ever signing up for any paid accounts because of the frustration in this just basic support. 1 Share this post Link to post
