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Cannot e-mail from Scannable


QT70

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Hi All,

I'm using an iPhone 6.  When I first started using Scannable back in December, there was usually a lag of several hours between e-mailing from Scannable and the e-mail actually being delivered.  However, now when I send from Scannable, the e-mails are not showing up at all. 

I've tried re-starting my iPhone and have contacted the Support team on Twitter, but no answer so far.  Anyone have any ideas?

Thanks!

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  • Level 5*

Hi.  Standard response for most mobile related issues is: uninstall / restart / reinstall - though with Scannable I don't know what that does to any saved scans you may have on your device.  Make sure you save them somewhere if you try the reinstall.  Maybe someone else will have a better suggestion... 

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