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Work chat not working

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I recently downloaded Evernotes (on Saturday).  I shared my notes with 2 people. They have since tried to send me chats but they are getting an error message and I am not receiving any messages.  I also noticed that I am not being notified when a person I have shared my notes with has opened/looked at the notes.  How can I get this fixed?



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  • Level 5*
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Hi.  We've been told that new accounts don't have their work chat enabled immediately.  There's a short waiting period to ensure that new accounts aren't being used for spamming purposes.  Give it 24 hours and you should find things are up and running...

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  • 3 weeks later...
  • Level 5*
10 hours ago, vitorajo said:


Im new to evernote too, and I've had it for almost a week now and the chat still isn't working??

Any help?????

Hi - I'd suggest you contact support directly if you're a paying subscriber at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or message them on Twitter via https://twitter.com/evernotehelps

There's no set period as far as we know before Chat goes live on a new account - just keep trying!

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