Japanteq 0 Posted May 20, 2010 Share Posted May 20, 2010 I just updated my Mac Evernote client with the lastest update and it's a disaster.It attempts to migrate my notebooks and then crashes entirely. This happens after a restart, too.AND it continues to happen with the old version of the Mac client I pulled out of the trash and reinstalled.At present, the Mac Client is completely unusable and I can't revert back.Something's very wrong with this update. Please advise. Link to comment
sjess 0 Posted May 27, 2010 Share Posted May 27, 2010 I did the auto update for the most recent update for OSX -- version 1.9. Parts of the UI never render and the whole application is unusable. Link to comment
Japanteq 0 Posted May 20, 2010 Author Share Posted May 20, 2010 For the record, I'm using OS 10.5.8 with everything up-to-date.Thanks Link to comment
danlandrum 4 Posted May 20, 2010 Share Posted May 20, 2010 I'm on OS X 10.6.3 and Evernote 1.9.0. Experiencing no problems. Link to comment
Japanteq 0 Posted May 20, 2010 Author Share Posted May 20, 2010 So perhaps this is a Leopard issue.Are any other Leopard users experiencing this?I've had numerous problems in the past with the web client which were gradually resolved over time, but this is the first time the Mac client has crashed like this.My business depends entirely on Evernote, so this is big for us.Any developers' comments? Link to comment
Japanteq 0 Posted May 20, 2010 Author Share Posted May 20, 2010 More info & Success:I purged my MacBook Pro of all things Evernote, and downloaded and reinstalled the latest Mac Client from zero.During its initial "first-time" sync with the web client, it got halfway through before crashing. Repeating this several times, I noticed it would always crash at the same note. This note contained predominantly Japanese text with a lot of formatting.Through the on-line client, I cleaned up this note, changing it to all-black in medium sized Times New Roman and removed excess paragraph returns.After this, the new Mac Client was able to complete the sync and operate normally.So, am I to suppose that this single file was somehow corrupt enough to bring down the update? Link to comment
engberg 89 Posted May 28, 2010 Share Posted May 28, 2010 sjess -Quit Evernote from the elephant icon in the menu barDrag Evernote to the Trash on your Mac and empty it from the TrashReboot your MacDownload a full installer from: http://www.evernote.com/about/download/Thanks Link to comment
engberg 89 Posted May 20, 2010 Share Posted May 20, 2010 If you receive a crash from Evernote, then make sure to submit the "crash report" to Evernote if you have the option so we can track down the problem.You may be able to find more information to send us via: Help > Activity LogOr you may also be able to find more information by running the Mac "Console" application, and then Filter by "Evernote" in the top-right and check within these areas on the left side:- DATABASE SEARCHES > Console Messages- FILES > ~/Library/Logs > Evernote > Evernote.logIf you see anything useful, you can send it to us via a support inquiry at the bottom of:http://www.evernote.com/about/contact/support/ Link to comment
Japanteq 0 Posted May 21, 2010 Author Share Posted May 21, 2010 Thanks.I've submitted the first crash report from Console.Hope you can pinpoint the problem.I'm worried about it recurring. Link to comment
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Japanteq 0
I just updated my Mac Evernote client with the lastest update and it's a disaster.
It attempts to migrate my notebooks and then crashes entirely. This happens after a restart, too.
AND it continues to happen with the old version of the Mac client I pulled out of the trash and reinstalled.
At present, the Mac Client is completely unusable and I can't revert back.
Something's very wrong with this update. Please advise.
Link to comment
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