Ken Nielsen 2 Posted January 28, 2017 Share Posted January 28, 2017 I've successfully restored a lost topic from Evernote history on my computer but the topic does not show up as restored on my iPad or other devices. How do I make this restored topic available so it will show across my devices? Link to comment
Level 5* DTLow 5,735 Posted January 28, 2017 Level 5* Share Posted January 28, 2017 6 hours ago, Ken Nielsen said: I've successfully restored a lost topic from Evernote history on my computer but the topic does not show up as restored on my iPad or other devices. How do I make this restored topic available so it will show across my devices? The correct terminology is Note; not topic When you restored the note, there was a dialog as in Your notes have been placed into a local notebook named 'Import -Project Reading List'. The total size of the imported notes is 1.6 KB. Would you like these notes placed into a synchronized notebook? So your note was restored to notebook Import xxxxxx If you chose the Local Notebook option, Your note will be on your computer, but not synced anywhere --------------------------------------------------------------------------------------------------- When syncing, the Evernote servers are the hub. So device <> Servers <> device The first place I'd check is the www.evernote.com to confirm if the Note was synced to the server This will tell you if the problem is with your computer or with your other devices Link to comment
Ken Nielsen 2 Posted January 28, 2017 Author Share Posted January 28, 2017 I have no idea what to do at this point, except that I need to confirm if my note was synced to the server... so I am posting a picture of my screen, blurred info, but can you tell me which button I need to click on to get to the place where I can see if the note was synced to the server? I have downloaded the history for that note over and over so now all I have is repeated instances of the same notes (did not help anything) which I can delete once I find out if it has synced to the server. Link to comment
Level 5* DTLow 5,735 Posted January 28, 2017 Level 5* Share Posted January 28, 2017 4 minutes ago, Ken Nielsen said: I need to confirm if my note was synced to the server Can we focus back on your desktop computer When you did the restore, your note was downloaded and assigned to Notebook: Import xxxx, which may be a local notebook The first thing you want to do is clean that up. - probably delete the bad note version - move the note from this temporary notebook to one of your notebooks Link to comment
Level 5* DTLow 5,735 Posted January 28, 2017 Level 5* Share Posted January 28, 2017 9 minutes ago, Ken Nielsen said: I am posting a picture of my screen, blurred info, but can you tell me which button I need to click on to get to the place where I can see if the note was synced to the server? Welcome to the web version and the new user interface standards We're also seeing this in the new IOS release You can get an idea of the icons on the left panel by hovering over them The first icon is to create a new note The second is to do a search I would use this to search for your note. Type some text that you know is in the note and the middle panel will show a list of all the notes that match Link to comment
Ken Nielsen 2 Posted January 29, 2017 Author Share Posted January 29, 2017 Okay, I did the search while on my computer and it found all seven of my imports... The problem is, when I go to any other device, the actual content of all seven of the notes is not there but the seven copies of the notes 'tagline' or 'heading' is there but nothing inside, just blank and the line that says 'start writing.' ... same problem I had that originated these discussions. There is nothing in any of my devices for that note, all other notes are fine. Is there a limit as to how many words can be in a note? I think I had maybe 800 words total in the note... it is my longest notes. That is all I can think of that might be a reason that this note's content was deleted off of my devices. I was able to restore from history on my computer, but that is all. Link to comment
Ken Nielsen 2 Posted January 29, 2017 Author Share Posted January 29, 2017 Also, I see the history and the bad note version, but there are no controls showing where I can delete the bad empty note from history. Link to comment
Level 5* DTLow 5,735 Posted January 29, 2017 Level 5* Share Posted January 29, 2017 7 hours ago, Ken Nielsen said: there are no controls showing where I can delete the bad empty note from history. On my Mac, to delete a note I right click in the Note List, and select delete Evernote has no restriction on note titles; you can have multiple versions of a note and it is up to you to rename or delete >>'tagline' or 'heading' is there but nothing inside, just blank and the line that says 'start writing.' ... same problem I had that originated these discussions. The Macs have a bug where there's a delay in rendering notes They show as empty at first and if we start typing we will lose our content I give it time to finish rendering and my note contents appear >>I was able to restore from history on my computer, but that is all. When you look at your note it will show the Notebook being used When you did your restore, this was set to a temporary Local Notebook By clicking on the notebook, you can move the note to your usual notebook where it will be synced to other devices Link to comment
Ken Nielsen 2 Posted January 30, 2017 Author Share Posted January 30, 2017 DTLow, You are really good at this... I tried right-clicking on the history list items, to no avail of course, but didn't think to click on the header... I'll try that... I'm still so far away from getting my notes back. After almost 4 days now without my notes and no closer to ever getting them back that I can see... I'm wondering what my other options are... 3-ring binder looks pretty good right now... Fortunately, I never did try to write anything in the notes, but I did wait for several minutes... nothing came through.... I believe nothing is there, just the note heading. I tried clicking on my notebooks, mine or what must have been the temporary, but still, note has no content... I'm ready to throw in the towel on this... Don't know what to do, It was just deleted and now I'm having a hard time thinking why I would ever trust Evernote again... It was such a great program for these past 3-4 years and now this... I just don't understand, but I do know computers and I do know that backups are the key to survival for any app on any computer. I must re-think my strategy.... Link to comment
Ken Nielsen 2 Posted January 30, 2017 Author Share Posted January 30, 2017 I can see content in the note on my computer as the restored from history note is there and has the content... but does not show up on my devices, all wifi connected, clicked on import word when I came across it and still nothing after the last 3 days of messing with this... I leave the devices with the note open, not writing on it or anything, just waiting... nothing has come through. Link to comment
Level 5* DTLow 5,735 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 16 minutes ago, Ken Nielsen said: I can see content in the note on my computer as the restored from history note is there and has the content... but does not show up on my devices Maybe we can see something if you post screenshots of your note similar to the one I posted Link to comment
Ken Nielsen 2 Posted January 30, 2017 Author Share Posted January 30, 2017 the screenshot I posted above shows the note (I've blurred because of confidential information) and it was in a temporary import notebook (if that's the right word) and I somehow moved it to the notebook which has my name which is the only notebook I use. Either way I can read the content of the note in both notebook places but nothing shows up in my devices other than the name of the note and containing the prompt: start writing... So, the note is now in my default main notebook but is still empty on my devices. Link to comment
Level 5* DTLow 5,735 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 6 hours ago, Ken Nielsen said: So, the note is now in my default main notebook but is still empty on my devices. The note image you posted had content but the wrong notebook Can you go back to that note; make sure the notebook is valid, and change the title to "My fixed note" This way, you can differentiate the note from all the duplicates and check if its beeing synced First, check the web (www.evernote.com), then check your devices Link to comment
Ken Nielsen 2 Posted January 30, 2017 Author Share Posted January 30, 2017 Okay, That is a good test, but yields the same result really: I changed the name of the note on my computer version of Evernote, where it can be seen and is fixed... and, with the new name, it does not show up on my devices... So, and this is funny, because I could see multiple copies of the note I created on the computer version, but none had any content... ALSO, just in passing, I notice that the small preview of the note has the content showing for just the first few lines, like it should, on all devices, but inside the note there is no text... just the 'start writing' prompt. Link to comment
Level 5* DTLow 5,735 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 12 minutes ago, Ken Nielsen said: with the new name, it does not show up on my devices Does the renamed note get synced to the web platform (www.evernote.com) Link to comment
Ken Nielsen 2 Posted January 30, 2017 Author Share Posted January 30, 2017 Yes it does, It took a while, I did not time so might have only taken minutes, but not instant... Yes, It is there. Link to comment
wmharv 0 Posted January 30, 2017 Share Posted January 30, 2017 i seem to be having the same problem. some of my notes show up fine on my macbook and on evernote.com, but on my iphone 5, despite looking good in the note preview, when i go into the note all i see is the note title and the words 'start writing'. the problem has persisted for at least a full day. what's going on? Link to comment
Level 5* DTLow 5,735 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 1 hour ago, Ken Nielsen said: Yes it does, It took a while, I did not time so might have only taken minutes, but not instant... Yes, It is there. Good. That is the master version of your data Its not critical if some of your devices are failing btw If you have paid status, you might want to open a support ticket Contact Evernote Support Twitter @evernotehelps Link to comment
Level 5* DTLow 5,735 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 35 minutes ago, wmharv said: i seem to be having the same problem. some of my notes show up fine on my macbook and on evernote.com, but on my iphone 5, despite looking good in the note preview, when i go into the note all i see is the note title and the words 'start writing'. the problem has persisted for at least a full day. what's going on? There's a new IOS version being implemented (version 8) They're clearing up some issues with it It will get sorted out in the long run - it would be a good idea to sit it out Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 I've now tried the 'Revers Whammy' approach: I created a new note on my external device away from my computer, and, beautifully that new note shows up on my computer at the evernote dot com site. At least this shows that the internet is working and traffic is flowing one way at least. Next, I should create a new note on the computer and see if that transfers over to my devices... be right back... hold my beer... Whoops... spoke too soon, I went back to my computer and the new note created on the external device has now disappeared from the computer, BUT, the new note remains on my external device... There is something fishy going on... Glad I tried this as a test because now I know I actually saw the note transferred, almost instantly, from my external device to the computer. This deserves to be looked into by the higher-ups at Evernote. Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 I opened a support ticket over the weekend, as of late Monday, still, no one from Evernote has responded. Maybe they are having problems there? Link to comment
Level 5 jbenson2 2,147 Posted January 31, 2017 Level 5 Share Posted January 31, 2017 Support works on California time. Premium users usually get a reply within one business day. I would expect a reply on Tuesday. Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 I am on California time so we shall see... I'm wondering if there are other note-taking apps out there that I should be considering, I got into Evernote because the Apple Note app was so unreliable... It's like... Here we go again... Link to comment
Level 5* DTLow 5,735 Posted January 31, 2017 Level 5* Share Posted January 31, 2017 7 hours ago, Ken Nielsen said: I'm wondering if there are other note-taking apps out there that I should be considering If you're looking strictly for a note taking app, there are many alternatives out there. They lack the featureset of Evernote, but not everyone needs the filing/syncing/backup options >>Apple Note app was so unreliable Not sure what your issue was. I wasn't aware of reliability issues Link to comment
wmharv 0 Posted January 31, 2017 Share Posted January 31, 2017 20 hours ago, DTLow said: There's a new IOS version being implemented (version 8) They're clearing up some issues with it It will get sorted out in the long run - it would be a good idea to sit it out i have evernote premium. evernote on my iPhone 5 was last updated to version 8.0.3 on january 27, 2017. my sense is that my issue, as previously reported in this thread, started with the update. DTLow, did you mean that the issue started with evernote 8.0 and the company is clearing up my issue (among others) and will eventually release an update with a fix? i don't use a lot of the evernote functionality. i mostly keep lists which i can conveniently update on either my iPhone 5 or my MacBook. as a result of this issue there are some notes which i can't update on my iPhone because i no longer see the note there, just the preview of it. i don't know why some notes and not others. is this a known bug? if so, is anyone trying to repair the program? Link to comment
Level 5* DTLow 5,735 Posted January 31, 2017 Level 5* Share Posted January 31, 2017 1 hour ago, wmharv said: did you mean that the issue started with evernote 8.0 and the company is clearing up my issue (among others) and will eventually release an update with a fix? There are quite a few issues and Evernote is releasing hot fix patches. We're currently at 8.0.3, and I'm expecting more patches Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 >>Apple Note app was so unreliableAt the time, I was not able to back up the notes, so would lose notes with no backup for no apparent reason other than changing phones. All I want is reliability, Evernote was perfect until now this, and they still have not contacted me for almost the full second day of waiting... I wouldn't even care about service if the app was not causing problems... Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 wmharv - "i don't use a lot of the evernote functionality. i mostly keep lists which i can conveniently update on either my iPhone 5 or my MacBook. as a result of this issue there are some notes which i can't update on my iPhone because i no longer see the note there, just the preview of it. i don't know why some notes and not others. is this a known bug? if so, is anyone trying to repair the program?" Sounds like my same problem. I have all fairly new devices and computer, but there is a problem with Evernote... Several days of hacking away at it, with the great help of DTLow, have proven to me, this problem is beyond local to me... I don't want fancy features, I want fancy reliability... data that does not disappear unannounced... Link to comment
Level 5* DTLow 5,735 Posted January 31, 2017 Level 5* Share Posted January 31, 2017 2 hours ago, Ken Nielsen said: I was not able to back up the notes, so would lose notes with no backup Backups are extremely important to me. Regardless of what happens in Evernote, corrupted data or even if the service goes dark; I have continued access to my notes. Thats one of my reasons for using Evernote. Redundancy in platform access and data export being two key points Link to comment
Ken Nielsen 2 Posted January 31, 2017 Author Share Posted January 31, 2017 1 hour ago, DTLow said: Backups are extremely important to me. ... Redundancy in platform access and data export being two key points Lots to be said for making backups primary importance. I wish Evernote had more options built in: Print notes individually, print all notes for hard copy archive... I realize notes are always changing and being modified but to capture any given time in hard copy may be a life saver down the road. As it is, the export feature seems to be fine, but like you said, there is some way to export PDF or text format so that it can be read in any reader or text program would be great too. I'm not sure yet how to get a PDF or text copy of my notes other than to do screen shots. I think I will try emailing my notes to myself so I can copy and paste the content to my notes on my devices, would that be advised? or would that be a conflict if Evernote ever decides to 'kick in' again? Link to comment
Level 5* DTLow 5,735 Posted February 1, 2017 Level 5* Share Posted February 1, 2017 46 minutes ago, Ken Nielsen said: I'm not sure yet how to get a PDF or text copy of my notes other than to do screen shots. PDF operations are extremely easy on a Mac for individual notes Im sticking with HTML exports. They're more flexible and closer to the native format I'm using in Evernote. >>I realize notes are always changing and being modified but to capture any given time I just keep mutiple backup copies. Sometimes it's wasted space, but it means I can retrieve previous version of notes >>to capture any given time in hard copy may be a life saver down the road. I'm happy with my digital backups; I don't want hard copy Link to comment
Ken Nielsen 2 Posted February 7, 2017 Author Share Posted February 7, 2017 On 1/28/2017 at 0:29 AM, Ken Nielsen said: I've successfully restored a lost topic from Evernote history on my computer but the topic does not show up as restored on my iPad or other devices. How do I make this restored topic available so it will show across my devices? This is now SOLVED! - Evernote support came up with the idea to trash the Evernote on my iPhone, the only device that was not updating properly, and to re-download Evernote to my iPhone - THAT DID IT and all is well... all devices in sync now... Thanks to all here, DTLow in particular, for very good help and education in what to do for backups, the key to every woe being fixed... I'm a happy Evernote user again... Peace Link to comment
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