amanda_h 300 Posted January 9, 2017 Share Posted January 9, 2017 Hi y'all, Our development team is currently investigating an issue with the Evernote Web Clipper automatically logging users out after relaunching the Chrome browser. If you're experiencing this issue, please submit a support request with the answers to the following questions: Do you have 'Remember me for 30 days' checked off? If you have 2 Step Verification enabled, have you checked 'Remember me for 30 days' off on both prompts? Does the issue occur after closing the browser or restarting the computer? Does the issue occur after logging to Evernote Web or closing an Evernote Web tab/window? Send the Evernote Web Clipper logs. To send activity logs from the Clipper: 1. Right-click the Evernote Web Clipper icon in the Chrome toolbar 2. Select Options 3. Click View Logs 4. Choose Export logs 5. A text file will open containing the activity log from the Evernote extension. Save this file and include it as an attachment in your ticket submission. Thank you for your patience while our Technical Support Team and development team work together to help get this resolved. EDIT: To resolve this issue, please reinstall the latest version of the Evernote Web Clipper (v6.11). Link to comment
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