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Penultimate doc not syncing


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Just started using Penultimate - two blank documents synced but not the one I used to take notes with Apple Pencil. Looked at the troubleshooting guide but nothing I haven't already tried. Could it be an issue to do with file size? I only have a Basic account and so limited uploads.... I checked and the doc wasn't on the web server either.... 

Hope someone can help as am really liking Penultimate. 

 

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  • Level 5*

Hi.  You have quite low note size and monthly upload limits in Basic,  though if you only have a few documents I wouldn't have thought either would be an issue here.  How do you know that this one document is the issue?  Have you checked via a browser in Evernote Web to see what notes have made it to the server?

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