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Forwarded emails not displayed properly


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Some forwarded emails are not displayed properly in the MacOs app and the iOs app.

The web version of Evernote does not have this problem.

This problem started some time ago with an update, but I can't remember which one any more.

Can you help?

 

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  • Level 5*
8 minutes ago, hpuype said:

Some forwarded emails are not displayed properly in the MacOs app and the iOs app.

The web version of Evernote does not have this problem.

This problem started some time ago with an update, but I can't remember which one any more.

Can you help?

 

Can you post some screenshots so we can see the problem

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  • Evernote Staff
2 hours ago, hpuype said:

Some forwarded emails are not displayed properly in the MacOs app and the iOs app.

The web version of Evernote does not have this problem.

This problem started some time ago with an update, but I can't remember which one any more.

Can you help?

 

Hi @hpuype, thanks for reporting this. I'm able to reproduce this issue on my end as well.

Would you mind submitting a support ticket and linking to this thread in your ticket submission? You can then let me know the number and I will be able to follow up on it for you. Thanks!

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23 hours ago, BSR said:

Hi @hpuype, thanks for reporting this. I'm able to reproduce this issue on my end as well.

Would you mind submitting a support ticket and linking to this thread in your ticket submission? You can then let me know the number and I will be able to follow up on it for you. Thanks!

Done, Ticket# 1928956

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  • 1 month later...
  • Evernote Staff
2 hours ago, hpuype said:

When could this be solved? 
You guys (Nick L.) told me that you could reproduce this problem.

 

Hans

Hi Hans,

Thanks for letting us know.

It looks like your previous ticket with Nick is closed, would you mind submitting another one so I can get a follow up on this for you? We might need to reopen this with our developers. Let me know the number here after you've submitted the ticket. Thanks!

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On 17-1-2017 at 10:06 PM, BSR said:

Hi Hans,

Thanks for letting us know.

It looks like your previous ticket with Nick is closed, would you mind submitting another one so I can get a follow up on this for you? We might need to reopen this with our developers. Let me know the number here after you've submitted the ticket. Thanks!

ticket no 1988637

Hans

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  • Evernote Staff
On 1/17/2017 at 0:06 PM, hpuype said:

When could this be solved? 
You guys (Nick L.) told me that you could reproduce this problem.

 

Hans

Hi Hans,

Thanks for following up with me. I grabbed your ticket and forwarded it to our Technical Support specialists for further assistance. Please know that they are working on your case and will reply after they've had the opportunity to review the information you've provided.

Let me know if there's anything else I can do!

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  • 1 month later...
On 24-1-2017 at 8:50 PM, BSR said:

Hi Hans,

Thanks for following up with me. I grabbed your ticket and forwarded it to our Technical Support specialists for further assistance. Please know that they are working on your case and will reply after they've had the opportunity to review the information you've provided.

Let me know if there's anything else I can do!

Any further news on this ?

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23 minutes ago, hpuype said:

Any further news on this ?

You'd be better off replying to your ticket email.  This allows you direct communication with the support team

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  • 4 weeks later...
  • Level 5*
22 hours ago, Scott Souchock said:

I opened a ticket this morning. The new 6.11 release breaks my ability to forward email or use Postbox (as I often do) to put things into Evernote. Anyone got any suggestions on how to fix this or when it will be fixed? Thanks!

Hi.  We're not Evernote as such here,  just a (mostly) user-supported forum;  if you're a paying subscriber it's a good idea to contact support directly at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or anyone can message them on Twitter via https://twitter.com/evernotehelps

 

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