Clipper couldn't start

[eafpres 107]

I'm running Evernote in Windows 10 on a lenovy Y50 touch.  Recently updated to 6.4.2.3788

Only in the last week or so I'm getting the error from Evernote Web Clipper:  It occurs often, but not all the time.  This never happened in the past and my workflow has not changed.

"The Clipper couldn't start on this page. Reload the page and try again.  If that doesn't help, contact customer support."

See attached for the actual dialogue.

I suspect it has to do with this version.  Reloading the pages does work, but is inconvenient.

[gazumped 7,866]

Hi.  Might be useful if you could collect a few URLs where you encounter this issue - what version of the Clipper do you have (according to your browser add-ons menu) and what browser are you using?

[eafpres 107]

Attached is a screen shot of the problem clipping a page while in gmail using Chrome.  I have clipper 6.10 (see the inset lower left) which the store says is the latest version.

gmail isn't the best example; next time it happens in a web page I'll capture and add.

[JayF 30]

Happening to me as well. Chrome and Safari.  Mac OS 10.12

 

Jay

[gazumped 7,866]

Hmmn.  If you're affected by this issue I'd suggest you contact support directly if you can,  or message them on Twitter

 - Evernote may not be aware that there's an issue here unless/ until they start getting some reports,  and with direct contact they can ask for activity logs and the like to investigate further...

[eafpres 107]

I would like to repro this better before getting asked to reinstall Evernote. Wasn't doing much clipping today and it did not occur. Agree if I can repro I'll submit ticket. Good to know I'm not unique (thanks JayF). 

[gazumped 7,866]

Reinstalling Evernote is no big deal - just backup the database (which is generally a good idea anyway),  and uninstall and reinstall Evernote.  In 99.99% of cases that won't affect your database,  it's just refreshing the system files.

[GypsyLisa 0]

Same error here, I receive an error every time.  Windows 10 on a Dell Latitude E7450 

[eafpres 107]

I have submitted a ticket with a screen capture and log file.  I'll keep you posted.

[eafpres 107]

https://www.linkedin.com/groups/1409777/1409777-6202969151326294017

The above link is a Linkedin discussion.  No matter how many times I reloaded the page, Clipper would not work (in Chrome).  I tried the same link in Internet Explorer and Clipper worked fine there.  But some pages clip fine in Chrome.

[eafpres 107]

Evernote support just responded and says development is aware of the issue and it should be corrected in a future release, but no timeframe.  For now I will use IE as the workaround.

[dominijk 1]

As posted elsewhere getting same issue;

 

As of yesterday morning having the same issue. Working on OS X 10.11.6 , Chrome Version 54.0.2840.98 (64-bit) and Web Clipper version 6.10.1 (35f63f9/1.1.0.926). Have evernote app installed on my machine (Version 6.10 (454269 App Store)) which was updated possibly the day before the issued occurred..... 

[eafpres 107]

I have found a way to repro this in Chrome.  I have sent the following to support as well:

 

Bookmark several pages--I used 4 in my tets.

From an existing Chrome window, open a new tab.

Drag the tab off so it is a separate window

Open bookmarks

Open all 4 pages at once (the ones previously bookmarked)

Go to the first one, use clipper--works normally

Close that tab after clipping

On the next tab, clipper will fail and you need to reload the tab.

[storageman 1]

evernote is worthless in Chrome and IE. Forced to go back to FF.

This stinks.

[eafpres 107]

I find that reloading the page works almost always. Inconvenient but not enough to make me switch browsers. 

[storageman 1]

reloading does nothing

[eafpres 107]

I have found a few pages where reloading (clicking the reload button at the top of the browser; I'm running Chrome) does not work. For those i had to use another browser.  For the majority it works for me. Using IE works for those pages for me. 

[windpower 16]

I still have to reload almost 40% of all pages I want to clip.

[eafpres 107]

3 hours ago, windpower said:

I still have to reload almost 40% of all pages I want to clip.

For me it is more like 80% to 90%. I'm getting pretty quick on the reload button. 

[foeduspacificum 0]

I'm also experiencing this... came out of the blue. I clip dozens of articles each week into my Evernote database from all across the internet (PDFs as well as full webpages and images). I used to get this error once every month or so. Now probably about 80% of the pages I try to clip need to be reloaded. Sometimes it takes 3-5 refreshes for the web clipper to work.

I'm experiencing this on Chrome across both Windows and macOS Sierra.

[storageman 1]

Since it happens on FF and Chrome, I almost always have both browsers open, When it fails on one, I copy the URL to the other and it works most of the time.

I have not been able to get Evernote to work with IE.

Windows 7 machine.

[RobertG 3]

Same experience, on Chrome on Windows; also on Chromebook.  (FF running in Linux on Chromebook doesn't seem to have problem).  The problem seems connected to having multiple tabs open.  If I copy the address and open in a new window, clipper almost always works (but even then may need a reload or two).

[eafpres 107]

1 hour ago, RobertG said:

The problem seems connected to having multiple tabs open.  If I copy the address and open in a new window, clipper almost always works (but even then may need a reload or two).

Hey Robert--see my repro steps earlier in this thread.  Definitely somehow related to multiple tabs.  Unfortunately for me, I usually work with 20ish tabs open all the time...

[windpower 16]

I, for one, will not switch browsers or stop using multiple tabs.  

And aside from seeing this problem fixed, I wonder why EN has not (as far as I know) acknowledged this problem?  It would be nice to know that someone is at least aware of it. 

 

[eafpres 107]

They are aware and have indicated they hope to fix it soon.  No firm date. 

[eafpres 107]

On 11/30/2016 at 9:52 AM, RobertG said:

Same experience, on Chrome on Windows; also on Chromebook.  (FF running in Linux on Chromebook doesn't seem to have problem).  The problem seems connected to having multiple tabs open.  If I copy the address and open in a new window, clipper almost always works (but even then may need a reload or two).

I have found another workaround that seems to work with Chrome.  Right click the tab and select "duplicate".  Clip on the new tab.  So far that works every time for me.

[xbliss 1]

All the time, for every tab. Need to fix it. 

[eafpres 107]

I thought it is worth an update.  I have not seen this issue in a week or more (not sure).  Not sure if there was a Chrome update, or a mystery update somewhere else, or it just "went away".

[eafpres 107]

I am seeing this issue, albeit rarely.  It's become 2nd nature to just reload as soon as I see it.

[Squirello 0]

I'm still seeing this problem more or less on every new page I try to clip. Quite remarkable the people at Evernote seem to ignore such a big bug. 

[eafpres 107]

On 10/31/2017 at 11:22 AM, Squirello said:

I'm still seeing this problem more or less on every new page I try to clip. Quite remarkable the people at Evernote seem to ignore such a big bug. 

So you are using the clipper in Windows client?  Which version?  What browser?

I use Windows 10 and run 6.8 beta 3 at present,  and Chrome for clipping web content.  From time to time I see issues and occasionally I have to log back into the clipper.  I don't think that is your case.  I suggest clearing the cache (for the last hour, day whatever works) and seeing if that clears it up.

[BleedingRed 0]

This is happening to me now all the time too. 1 out of 10 pages can be clipped using the Web Clipper and the rest all get the "This page needs to be reloaded..." and it still never works after reloading the page.

Here's a page that couldn't be clipped:
https://www.npr.org/sections/health-shots/2017/03/06/518362255/feeling-lonely-too-much-time-on-social-media-may-be-why

Firefox Quantom 57 / Windows 10 / Web Clipper 6.13

This has happened for quite awhile before the latest version of Firefox. It started happening several months back.

[Vee Van Dyke 7]

I have been having this issue for almost a year now. At least 50% of the time, the clipper loads after the message, but the other 50% of the time, no amount of reloading gets the page to clip. Any updates on a fix for this??