Letters in Tag field enter backwards

[mrapplegate 7]

When I enter text in the Tag field of the web clipper they appear backwards, for example if I want to type Photoshop the text enters as pohsotohp. I made a movie to show you.

Any ideas? I uninstalled the web clipper form Safari. I installed the developer version and the version from the Apple Gallery. Both are version 6.9.4. 

Is there any hidden files I need to delete to completely uninstall? I noticed it kept my user name and account settings after the uninstall. Maybe a suggestion to completely uninstall.

Thanks,

Paul

Safari Technology PreviewScreenSnapz001.mov

[DTLow 5,728]

That's very odd.  Sorry, I don't have a solution - my standard advise is to reboot your device, delete and reinstall

I just tried it on my Mac, and was unable to duplicate the error

[mrapplegate 7]

Thanks. I'll try the reboot. I did forget that step.

[mrapplegate 7]

No such luck a reboot did not help.

[nbomberger 0]

Same issue here - totally annoying issue.  Reboot doesn't help. This happens on my MacBook Pro using safari.

[mrapplegate 7]

18 hours ago, nbomberger said:

Same issue here - totally annoying issue.  Reboot doesn't help. This happens on my MacBook Pro using safari.

I don't think I opened a support ticket. I'm slowly moving away from Evernote to OneNote or Bear on the Mac.

[pekkos 0]

This started to happen to me too just this week. Very odd behaviour, and only in Safari. The Chrome extension works fine.

[mrapplegate 7]

I did not think to check Chrome. At this point it does not matter. I gave up on Evernote and won't renew my Pro status when it expires in April.

I've moved to DEVONthink Pro Office. It seems to work for me, and more importantly their support is better.

[Lightseeker99 1]

Same thing started to happen to me today, Safari 10.1, El Capitan 10.11.6.  Web clipper rendered unusable if I can't tag anything. 

[gazumped 10,764]

OK - we got nothing.  As @DTLow said - reboot your device, delete and reinstall

If that doesn't work and you're a paying subscriber it's a good idea to contact support directly at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or anyone can message them on Twitter via https://twitter.com/evernotehelps

[dms-dc 0]

Wow, I thought I was losing my mind. Same thing here, just noticed for the first time. Totally nuts. Safari 10.1, Yosemite 10.10.5. 

My workaround was to rename the tag in Evernote desktop afterwards (and after the screen shot was taken). 

What on earth is going on? 

(Note, the normal tag was created long ago, before this bug started.)

[zornie 2]

No solution? This just happened to me: Mac OS 10.12.4, Safari 10.1, Web Clipper version 6.7

[gazumped 10,764]

2 hours ago, zornie said:

No solution? This just happened to me: Mac OS 10.12.4, Safari 10.1, Web Clipper version 6.7

Try Support - the more reports they get,  the more likely they are to fix this - and you'll get an Evernote answer rather than another user (like me) commenting.  Plus the more information Evernote have about how this happens the quicker they can get to that fix...

[johngthorp 0]

This just started happening to me today also - in order to add labels I can only enter 1st letter then scroll down to search for label - otherwise text is reversed

[zornie 2]

Reinstalling Web Clipper helped.

[gazumped 10,764]

18 hours ago, zornie said:

Reinstalling Web Clipper helped.

Weird.

[chalkley 0]

 

Started acting up for me too this week, but an uninstall and reinstall of the Web Clipper fixed the problem.  For now.

[IAMN 0]

This just started happening to me in Safari????  Any solutions for this yet?

[BSR 208]

4 hours ago, IAMN said:

This just started happening to me in Safari????  Any solutions for this yet?

I believe this was an issue in an older version of the Safari Clipper. If you haven't updated the Clipper to version 6.11, do so following these steps to resolve the issue:

To reinstall the Evernote Web Clipper for Safari, follow these steps:

1. Open Safari and select Safari > Preferences from the menu bar
2. Choose Extensions > Evernote Web Clipper > Uninstall
3. Quit and reopen Safari
4. Download and install the Evernote Web Clipper from http://evernote.com/webclipper

Please let me know how this works out for you.

[FearlessFresh 0]

Same problem here (screen shot attached). Running Safari version 10.1 (12603.1.30.0.34) on Sierra 10.12.4. Deleting and reinstalling the extension fixed the issue, and I logged a ticket with support. Posting here just so there's another point towards a development resolution. 

[Dannymacc 0]

When I try to add a new tag in the web clipper window, the tag gets typed backwards. AND when I tried to submit a ticket, there's no submit button. Such a great product, but this is a weird way to report a bug.

[BSR 208]

@FearlessFresh @Dannymacc;

This was an issue in an older version of the Clipper. It should be resolved in the current version (6.11). If you haven't already, I recommend reinstalling the Clipper using the steps in my post above.

[mgoblueinnyc 0]

On 4/10/2017 at 3:10 PM, BSR said:

I believe this was an issue in an older version of the Safari Clipper. If you haven't updated the Clipper to version 6.11, do so following these steps to resolve the issue:

To reinstall the Evernote Web Clipper for Safari, follow these steps:

1. Open Safari and select Safari > Preferences from the menu bar
2. Choose Extensions > Evernote Web Clipper > Uninstall
3. Quit and reopen Safari
4. Download and install the Evernote Web Clipper from http://evernote.com/webclipper

Please let me know how this works out for you.

BSR's steps worked for me. Thanks!

[PeMo 0]

Me too. So now I am learning to spell my tags sdrawkcab! No, seriously, what a weird problem, showing up out of nowhere.

[rayconley 1]

uninstalling the clipper an reinstalling the newer version fixed this bug for me.  Using Safari.

[jsrnephdoc 4]

My guess is that this bug appeared as a result of an interim update to Mac OS.

However, there is still an issue. Evernote informs us of new versions of the application, both in Mac OS and in iOS, but it does not inform us of new versions of the Safari extension.

Why is that?

[gazumped 10,764]

27 minutes ago, jsrnephdoc said:

However, there is still an issue. Evernote informs us of new versions of the application, both in Mac OS and in iOS, but it does not inform us of new versions of the Safari extension.

Why is that?

I assume that Evernote has to submit new version of Clipper to Safari in the same way it does for Chrome and Firefox.  Evernote don't control the approval process,  though they can decide when and how to release Evernote updates.

[jsrnephdoc 4]

My other heavily used extension in Safari is 1Password Mini. The publisher makes me aware when that's updated. I've never found myself running a version that's 5 releases obsolete.

[gazumped 10,764]

I have several extensions - they pretty much run themselves.  In Firefox it is possible to option whether or not add-ins will update automatically.  Can't comment on Safari.

[Dawn Bauman 1]

On 4/10/2017 at 0:10 PM, BSR said:

I believe this was an issue in an older version of the Safari Clipper. If you haven't updated the Clipper to version 6.11, do so following these steps to resolve the issue:

To reinstall the Evernote Web Clipper for Safari, follow these steps:

1. Open Safari and select Safari > Preferences from the menu bar
2. Choose Extensions > Evernote Web Clipper > Uninstall
3. Quit and reopen Safari
4. Download and install the Evernote Web Clipper from http://evernote.com/webclipper

Please let me know how this works out for you.

Worked! Quick and easy! Thanks, BSR!

[Mike Scheerer 1]

Thanks for the Uninstall/Reinstall tip, I thought I was going MAD....problem now resolved.

[Stella Patterson 0]

I get this too using a mac. Incredibly annoying! Is there a fix yet?

 

[gazumped 10,764]

On 04/09/2017 at 4:07 PM, Stella Patterson said:

I get this too using a mac. Incredibly annoying! Is there a fix yet?

 

 

[stevenfleet 0]

Thanks BSR. I put up with this for months by using the cursor to type backwards . A quick uninstall / install to latest and it works a treat. 

[Francisco Espinosa Manzo 0]

On 4/10/2017 at 2:10 PM, BSR said:

I believe this was an issue in an older version of the Safari Clipper. If you haven't updated the Clipper to version 6.11, do so following these steps to resolve the issue:

To reinstall the Evernote Web Clipper for Safari, follow these steps:

1. Open Safari and select Safari > Preferences from the menu bar
2. Choose Extensions > Evernote Web Clipper > Uninstall
3. Quit and reopen Safari
4. Download and install the Evernote Web Clipper from http://evernote.com/webclipper

Please let me know how this works out for you.

Ok. Thanks. It worked for me. Best regards. Francisco.