mcrawford575 0 Posted September 30, 2016 Share Posted September 30, 2016 I have a user that is having some problems with the Outlook Clipper. When she tries to use the add-in, it does not populate/import the list of notebooks. She is running Outlook 2013 on a Windows 7 Pro system. She's running version 6.3.3.3502 of evernote. Any ideas on what may cause this or how I can go about troubleshooting? She is on the free plan. You can see an example of her screenshot attached. Link to comment
Ex Employees Evernote_Thom 3 Posted September 30, 2016 Ex Employees Share Posted September 30, 2016 Hi there, Thom here from the technical support team. Could you try relaunching both Evernote and Outlook, and then make sure the Evernote application is not actively syncing before trying again. If Evernote is syncing when the Outlook Clipper is brought up, the notebook list may not load properly. Let me know how this goes! If this doesn’t work, then we may need to move this into a support ticket so I can get some logs. Link to comment
John Thompson 0 Posted October 5, 2016 Share Posted October 5, 2016 Has there been any work done on getting the web clipper to work with Outlook 2007? Link to comment
JayJayBee 0 Posted July 14, 2017 Share Posted July 14, 2017 Did anyone ever get this to work? I have followed Thom's advice with no joy. My user has Outlook 2016. Thanks Link to comment
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