theambler 3 Posted September 23, 2016 Share Posted September 23, 2016 I'm taking snapshots on my iPhone version of Evernote, and when they sync to Mac the images are stretched. They appear fine when viewed in presentation mode Anyone else getting this? ioS version is 7.17.1.346642 mac version is 6.9 the images are pages from an Evernote Moleskin notebook Link to comment
BSR 208 Posted September 23, 2016 Share Posted September 23, 2016 4 hours ago, theambler said: I'm taking snapshots on my iPhone version of Evernote, and when they sync to Mac the images are stretched. They appear fine when viewed in presentation mode Anyone else getting this? ioS version is 7.17.1.346642 mac version is 6.9 the images are pages from an Evernote Moleskin notebook Hi there @theambler, thanks for reporting this. This is an issue our development team is currently aware of. Would you mind using the link in my signature to create a support ticket? Let me know the number here and I'll be able to follow up on it for you. Thanks! Link to comment
theambler 3 Posted September 23, 2016 Author Share Posted September 23, 2016 Will do but the link does not appear to offer any way to 'create a support ticket'. I get some drop downs about the problem and then the option to do a search, talk to other users, upgrade to premium for chat or upgrade to premium to email. I am premium. Link to comment
BSR 208 Posted September 23, 2016 Share Posted September 23, 2016 36 minutes ago, theambler said: Will do but the link does not appear to offer any way to 'create a support ticket'. I get some drop downs about the problem and then the option to do a search, talk to other users, upgrade to premium for chat or upgrade to premium to email. I am premium. Have you signed into your Premium account in the Help Center before filling out the fields in the support form? If not, you'll need to sign in here before you are able to submit the ticket: Link to comment
ibrown 11 Posted September 24, 2016 Share Posted September 24, 2016 I'm getting this too, but not reliably; a (photo) note will be stretched on my Mac. When I leave the note and come back it'll still be stretched, then maybe if I come back again it'll be the correct proportions. Link to comment
BSR 208 Posted September 24, 2016 Share Posted September 24, 2016 14 hours ago, ibrown said: I'm getting this too, but not reliably; a (photo) note will be stretched on my Mac. When I leave the note and come back it'll still be stretched, then maybe if I come back again it'll be the correct proportions. Hi @ibrown, thanks for reporting this. Please submit a support ticket here so we can gather more information on this issue to pass along to our development team: Submit a ticket Thanks! Link to comment
theambler 3 Posted September 25, 2016 Author Share Posted September 25, 2016 On 23 September 2016 at 6:35 PM, BSR said: Have you signed into your Premium account in the Help Center before filling out the fields in the support form? If not, you'll need to sign in here before you are able to submit the ticket: When I click sign in I am taken straight to my online Evernote account. When I return to the Help Centre I am signed out again Link to comment
Level 5* DTLow 5,735 Posted September 25, 2016 Level 5* Share Posted September 25, 2016 20 minutes ago, theambler said: When I click sign in I am taken straight to my online Evernote account. When I return to the Help Centre I am signed out again If you're posting here, you are signed it. I usally ignore the sign in and just proceed with filling in the boxes When I get to the bottom of the form, there is a button to submit a ticket Link to comment
theambler 3 Posted September 25, 2016 Author Share Posted September 25, 2016 Nope, no button to submit. I get three dropdowns, some advice about where to go for help and at the bottom of the form: Link to comment
Lee Sea Lin 0 Posted September 27, 2016 Share Posted September 27, 2016 I have the same problem. I notice that my old images are stretched. However, the new images I took in the last few days are not stretched. Looking forward to a fix for this. Link to comment
gdog 10 Posted September 27, 2016 Share Posted September 27, 2016 Yup, this is a pain, please fix it guys! Link to comment
BSR 208 Posted September 28, 2016 Share Posted September 28, 2016 Update: Our development team is currently aware of this issue. I don't have an ETA of when it will be resolved, but I can assure you that our devs are working on it. Please let me know if you have any additional questions. Link to comment
trenchantly 15 Posted October 2, 2016 Share Posted October 2, 2016 I have the same problem, mainly from snapshots and imported images from iPhoto. I have contacted support 4 times and there has been no solution other that "reinstall" and that doesn't work. It got worse in the last 2 updates. Example attached. It's maddening. Link to comment
mjence 0 Posted October 2, 2016 Share Posted October 2, 2016 Just throwing in my $.02: I also have the same image issues in the Mac client described by others in this thread, particularly with images that I've snapped using the iOS app. When I attempt to submit a support ticket, I am also seeing the exact same thing as described by OP and I'm not able to submit a ticket. Link to comment
theambler 3 Posted October 10, 2016 Author Share Posted October 10, 2016 Not fixed in version 6.9.2 Link to comment
BSR 208 Posted October 10, 2016 Share Posted October 10, 2016 Hi all, This should be resolved in version 6.10. Link to the beta in the Product Feedback thread below: Link to comment
theambler 3 Posted October 10, 2016 Author Share Posted October 10, 2016 It does! Thanks Link to comment
Eduardo Estefano 88 Posted March 6, 2017 Share Posted March 6, 2017 @BSR looks like this issue have come back. Please check the support ticket system from **Username redacted. ** Link to comment
BSR 208 Posted March 6, 2017 Share Posted March 6, 2017 14 hours ago, Eduardo Estefano said: @BSR looks like this issue have come back. Please check the support ticket system from Redacted. Hey @Eduardo Estefano, I went ahead and grabbed the ticket. Thanks. Link to comment
TolgaD 1 Posted June 6, 2017 Share Posted June 6, 2017 Hi, I have just updated to the latest version of Evernote and the images are still stretched. It was ok before the upgrade. Is this a recurring issue ? Thank you Link to comment
craigccormier 0 Posted June 12, 2017 Share Posted June 12, 2017 Having this issue again here as well. They look fine (documents captured with Evernote app) on iOS on iPhone and iPad but go all stretched when viewed in the Mac app. They look fine what viewed in the web app. It doesn't seem to be all images though. Mac Version 6.11.1 (455059 Direct) iOS Version 8.2.2 Craig Link to comment
keypix 2 Posted June 15, 2017 Share Posted June 15, 2017 Noticed the same problem here. Looks okay on the iphone/ipad & web but stretched on the Mac app. Running the latest version of OS and Evernote Link to comment
lukaszt 0 Posted June 28, 2017 Share Posted June 28, 2017 Still same issue here as well. Images created via iphone stretched on macbook... Link to comment
TolgaD 1 Posted July 2, 2017 Share Posted July 2, 2017 @BSR can you please let us know whether this issue is being fixed ? I really use this feature extensively along with text search on images. Thank you Link to comment
BSR 208 Posted July 2, 2017 Share Posted July 2, 2017 9 hours ago, TolgaD said: @BSR can you please let us know whether this issue is being fixed ? I really use this feature extensively along with text search on images. Thank you Hi @TolgaD, This issue is specific to images taken with the iOS version of Evernote. There is currently a report filed with our developers who are currently investigating a potential fix. I don't have a timeframe I'm able to provide for when this will be pushed. Right now the recommended workaround is to right click or Ctrl+click on the image and rotate it. If you have any questions in the meantime please let me know. Link to comment
sma2nb 2 Posted July 9, 2017 Share Posted July 9, 2017 I have this problem too in case it helps upvote the issue... Link to comment
Joost-NL 1 Posted July 13, 2017 Share Posted July 13, 2017 Same here! Real pain/big issue. Renders important part of Evernote useless. Link to comment
Rich Tolsma 0 Posted July 14, 2017 Share Posted July 14, 2017 Looks like you've known about this issue for quite a while now. It's really annoying. Is there a fix in sight? Link to comment
Another Member 0 Posted August 16, 2017 Share Posted August 16, 2017 Looks like this issue is back! At one point it was working fine, so I'll assume it has something to do with your recent doc management updates; maybe something with how you handle HTML behind the scenes is the culprit or was something broken with the new table functionality update? Under iOS (iPhone & iPad) all looks good, as does via a web browser (i.e. evernote.com), but both the Windows and Mac application are skewing or stretching "some" images; it appears that photos taken on iOS pre-April 15, 2016 are being stretched. Hope this helps you find the defect. Thanks! Link to comment
Sushi 0 Posted August 24, 2017 Share Posted August 24, 2017 We've been experiencing this for a year. I submitted a support ticket and got a reply saying someone was looking into it. It looks like you've been looking into it for a year now. Any luck? (Rotating clockwise and then counter clockwise seems to be a fix) Link to comment
Fijordan 1 Posted August 29, 2017 Share Posted August 29, 2017 I am experiencing this too. Both on Windows and Mac. Pretty frustrating Link to comment
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