Shane D. and the forum staff do not have access to the tools necessary to adjust administrative, billing, subscription, or payment settings for users' accounts.
Meaning, if you do not find the answer for your administrative/billing question here, you will need to open a support ticket.
For information on opening a support ticket for your general administrative/billing question, see this article.
If you're having trouble with your password, two-factor authentication, or general account access, see this article.
If you're having trouble with automatically being logged out of Evernote when signing-in, or opening a support ticket, see this article.