Phil Dean

@lotus road - I just replied to your ticket with detailed steps of what we need you to do in order to pinpoint where the issue lies.  I included steps for all the major devices supported to determine if you have more than one Evernote account, as this has been the case from customers contacting support with loss of notes.

Hi All - I have been in discussions with the Dev Team and they are working on a fix to the crashing issue.  We have had confirmation from other users that a complete reinstall has resolved this. I know this is not ideal but until a fix has been deployed this is the only workaround I can suggest at this time.  I am sorry for the inconvenience this is impacting you all with.

 

Phil

We are pleased to announce the release of Evernote for IOS 5.2 in the Apple App Store.  

 

What's new in Version 5.2

 

Snippets

• New Snippet View is great for quickly scanning your notes

Better PDF Viewing

• New PDF Viewer
• Multipage preview screen for PDFs
• Search inside of your PDFs to find what you need
• Turn your iPad to get a 2-page view
• New rotation lock option lets you lock your view

 

Formatting Options

• Simplify Text: Cleans up formatting. Great for web clips
• Plain Text: Converts the note into plain text

Evernote Business

• Business Notebooks can be set as Offline Notebooks
• View your company's Business Library from your iPad

The Trunk

• See hundreds of partners that expand your Evernote experience in the Trunk

Other Improvements

• Open PDFs and images in email, airprint and other supported apps
• Better handling of large notes uploads and timeout issues
• Various bug fixes

We have pushed out a new Evernote client 5.1.2 for IOS. The main fixes are to address the crashing reported by customers.  Also we pushed out a software update to our production load balancers that should address the HTTP Request Timeout errors when attaching an image and/or audio file.

To add additional information to this, the Devs, Ops and CS worked together on this, we first went line by line in the IOS code, tried to reproduce internally on multiple devices and could not isolate where this was occurring, we then looked at software updates across our platform and then worked on looking at the software updates from third parties and this is where we came across the load balancer issue. We even wrote a java app that simulated submitting images that did not hit the IOS client to fully understand where the issue was and we could reproduce the bug which ruled out the IOS client, long story short we have identified the issue and are working to implement a fix on our production service after we have tested the software fix from the third party software company on our staging environment.

An update on this is that we have a bug in our load balancer, our load balancer software vendor is aware of this and is making available a patch that will fix the HTTP Request Timeout issues that you are running in to when submitting images/files to your client. I will update this post once we have a confirmed fix with the new software. So sorry for the inconvenience but we have identified the issue and are addressing it as quickly as we can.

Thanks for your posts.  As a possible workaround can you please toggle Airplane mode on then off and resync. This should allow you to sync again.  We have been getting reports that customers are unable to sync after adding an image or audio file, and this workaround should resolve this.

Thanks for your posts.  As a possible workaround can you please toggle Airplane mode on then off and resync. This should allow you to sync again.  We have been getting reports that customers are unable to sync after adding an image or audio file, and this workaround should resolve this.

Thanks for your feedback.  I can confirm this is a bug when you add an image to your account and sync via IOS. We are working on a fix.

Thanks everyone for your feedback on this.  Cannot promise anything but we are looking at adding this feature back along with other features we did not have time to add in the current release.

Thanks all for your feedback.  I was of the same opinion when I first started using Evernote 5, but after using the new UI for several weeks now I like it.  I have more flexibility on what I want to see and not see in the UI.  I can have all of my notes, tags display in the left hand nav and with one click navigate to the particular note I need.  All of your save searches can be added to the shortcuts section on the left hand nav.  I particular like the recent notes feature that I now use very frequently to quickly go to the most common and frequent notes that I use.

It does take some time getting use to it, but you will be amazed at how it is after a few weeks of using it.  I am sorry that you feel you need to downgrade after just one day of using it.  We are going to be adding some additional features in future releases and we are looking at adding note count and back button too, no promises but we are evaluating every day.

Confirming this is a bug and will be fixed in the next release.  You can still create a local notebook if you are not in the notebook view by clicking file, new notebook then selecting local.  This is a workaround but not optimal.  

Thanks for the feedback

Yes you can just drag your saved search to the left hand nav and place under shortcuts

Good now get back to work

@EITigreBlanco - you can encrypt your data on either the Mac or Windows client.  Once your data is encrypted and you view the note on your IOS device you will not be able to view the data you encrypted until you decrypt it so we do have this function already in the IOS client.  The only feature we currently do not have is the ability to encrypt or edit your data on an IOS device this has to be done via our Mac or Windows client