mi_cha

Hi, @BuzzKill No, no answer from BS. They clearly have other priorities than existing paying customers. The issue persists. My colleagues and I are migrating our workflow to a set of other tools. Emails (now saved as pdf) and all other pdfs are no longer saved in Evernote, and we are exporting existing attachments to a cloud service. We hope to be able to leave Evernote completely by Jan25. After the new developments (?!) that are clearly downgrading the mobile experience (we do more than creating shopping lists on the go), we finally got the message that the new owners have other plans for Evernote and we just don't fit anymore. I wish you luck!

It seems to me that the company has a roadmap rigidly focussed on the latest updates we've seen with AI, real-time editing and (mainly) the new UI. What's left out will simply be ignored. I fear that the Gmail add-on (the integration with Gmail has been removed from webclipper a while ago) could simply be abandoned like so many other features.

I reached Evernote Support for a second time about this issue. Same answer as before (near 2 months ago): they are still running some verifications on the issue and will get back as soon as possible. So, no fixes for now.

I recently posted elsewhere in the Forum about the same subject:

I realise that we paying users shouldn't have any expectations of Evernote support, because they're working hard to develop Evernote, they're very busy with the new UI, etc. I'd just like to warn other users, or potential users, that the usual advice: "there's no point posting on the forum, they don't read it, open a support ticket instead" won't bring a solution either. I've had my workflow broken for weeks by an error in the gmail add-on and all I've received from support is a reply saying sorry. Here is a user who has paid for Evernote's most expensive plan since 2009, with thousands of notes, and who has experienced several bad decisions by this company at different stages and who, despite the self-inflicted sabotage of its developers, has stuck with it. So, my dear colleagues, think twice before building a workflow that is highly dependent on Evernote. We are at our own risk. Take care and stay well.

Same issue here (W11, Chrome, EN Premium user since 2009, >28k notes). I've opened a support a ticket weeks ago. I only got a standard reply, with no solution foreseen. My workflow depends critically on the gmail add-on and the loss of this functionality is very damaging. Other add-ons work properly with Gmail, this is an Evernote issue. I am very concerned about the lack of technical support for paying customers.

From my experience with other SaaS support, one week is quite a long time for a paid service (my case, since I have a premium subscription). Anyway, in the present situation, what else but wait?

Just to let you know: 1 week gone and all I've got from Evernote was an automatic reply to my support ticket. Still no solution. Evernote Gmail add-on is still broken.

Hi, I have opened a support ticket and Evernote said they will get in touch once they figure out what happened. I will let you know. Other Gmail add-ons are working fine.

Evernote Pro account Desktop Win app v. 10.70.2 (Win 11) Chrome v. 120.0.6099.200 64 bits Everything updated to the last version. Problem: Evernote account authentication in Gmail add-on fails Since: about 1 week Error message: <Error handling callback: token mismatch (line 269, file "Main")> Does Gmail add-on have access to my account? Yes, I've checked my Evernote account dasboard several times. What have already been done: uninstall add-on> reinstall add-on> revoke access> authorize access I'll open a ticket, but I see that Evernote support is quite slow these days ;( I hope the add-on is functional again soon, it is critical to my workflow. Anyway, thanks for your reply.

I'm getting the same error message. Unable to use Evernote Gmail add-on.

I would like to have the option to disable "automatic" formatting, not only auto numbering, but anything "automatic". As @Mike P suggested, there are some turnarounds. Now I am using these options: 1] 1- 1> 1: 1_ Auto formatting is activated only with: 1. 1) Hope it helps

Good point, @PinkElephant. I'll export some business notebooks to a Free account and see how it works. Thank you again!

@PinkElephant and @gazumped , thanks for helping me out! Although we have more professional notes than personal ones (ca. 70/30), I think we'll move the professional notebooks to a free account. We usually access Evernote on the desktop computer at the office and the information is quite structured and easy to navigate. A Pro account, with multi-device sync and more search capabilities would me more helpful to our personal, more chaotic context. Thanks again, the Teams subscription wouldn't solve the problem.

Hi @DTLow @gazumped and @PinkElephant, Thank your for the explanation. My husband and I run a small family office. It's just the two of us. We currently subscribe to two separate Professional accounts (running EN 10 for windows + android). We work together, but each is responsible for completely separate activities, we don't need to share information with each other, and I wouldn't like to act as "admin" of his notes. The point is that we have both personal and professional information in our accounts. The databases are quite big, each of us has +30k notes and I thought that with Teams it would be easier to separate these two kinds of information for each user. But Spaces doesn't seem to segment two workspaces, like if I could separate at root level something like "personal" and "work", and easily switch between the two, it would be more targeted for information access authorization levels, I mean, all personal and work notes would still be all together in the same tree structure just like in a Pro database, am I right? Spaces would be a kind of virtual organizer only, that's it? There's also the issue of the subscription plan price: two Teams users cost less than two individual Pro users (that would be nice!). Well, thank you again for your attention. Milene