(NB: Although I was looking for a direct reply to my question about missing features, I landed here. I must be on some list of 'negative users') 🙂
Well, I can assume it has to do with my comment from at least a year ago with a lengthy list of features which plainly went missing since V10.
PinkElephant answered: "*You are only noting negative issues. There are many positive issues as well," (not sure, @PinkElephant, whether you were addressing me directly, as it is so hard to use this forum .... clicking a direct link from the email is one thing, but then once I log in to the forum, all disappears.)
But to answer the question: Some forum member (supporters) misunderstand paying customers.
As a paying Premium customer, who continues to be one, I never expected so many useful features to go away.
Some features admittedly have since slowly returned, though. And so things are looking up again. If I were 'so negative' I would have scrapped this app long ago.