TX281 3 Posted February 23, 2014 Share Posted February 23, 2014 I have a number of saved searches and notes that I keep in the Shortcuts list. However, they are constantly disappearing on me after a day or two. I cannot figure out what is causing them to disappear. I will drag them all to Shortcuts and then when I come back into Evernote later, the Shortcuts list is empty. This has been occurring for a couple months. I primarily use Windows desktop version on multiple PC's, but also access the data from my iPhone and iPad. I have three premium accounts between me and the wife and my kids have free accounts that requires switching between these accounts frequently. This issue appears to occur with all the accounts. I searched and couldn't seem to find any other discussions around issues with the Shortcuts feature. Maybe I just don't understand the Shortcuts feature correctly. Link to comment
Level 5* gazumped 11,524 Posted February 24, 2014 Level 5* Share Posted February 24, 2014 Try exiting Evernote completely at the end of your session. That 'fixes' the current layout as default in some cases - might apply here: I haven't tested that, but it's worth a try... Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 I have something related.My left panel shortcuts appear on my laptop and on my web browser, but not on my desktop, where I do most of my work.I desynchronized and resynchronized them, with no results. Link to comment
ScottLougheed 1,316 Posted February 27, 2014 Share Posted February 27, 2014 If you go to View>sidebar Options>Show Shortcuts (May be slightly different on Windows), is that "ticked" or 'un-ticked'? Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 It is ticked.The shortcut header is there, the @Synchronize shortcuts@ mark is there, but there is no shortcut.Forgt to mention that the shortcuts are on my iPhone client as well. Link to comment
ScottLougheed 1,316 Posted February 27, 2014 Share Posted February 27, 2014 What client (Mac OS, Windows?) are you experiencing this issue with? When you view your notes at www.evernote.com, are your shortcuts there? Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 Windows 7 Yes Link to comment
ScottLougheed 1,316 Posted February 27, 2014 Share Posted February 27, 2014 You might try a re-install, perhaps there is a bungled preference file or registry entry.Make sure your Windows 7 Client is properly synced and any local notebooks are backed up appropriately. Uninstall Evernote. Then re-install the Evernote application. Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 Will do.And a related note: is there a quick way to spot local notebooks? I had too many notebooks at one point, and some of them were local. Spotted them by accident. Link to comment
ScottLougheed 1,316 Posted February 27, 2014 Share Posted February 27, 2014 I am not sure how it looks on the Windows Client, but on the Mac client, there is no real obvious way other than holding your cursor over each one to see whether the share/config icon appears (synced) or not (local). Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 Too bad they do not have an obvious way to spot them!I guess I am not the only one who went over the limit without noticing I was now creating local notebooks.I am cleaning my structure these days, learning to use the tags more effectively.. Link to comment
ScottLougheed 1,316 Posted February 27, 2014 Share Posted February 27, 2014 Too bad they do not have an obvious way to spot them!I agree.Thankfully because the issue has been brought up before and because we are discussing it here in a location the is read by Evernote staff, we can rest assured that they are aware of our feelings (and we can keep our fingers crossed that they act on it). Link to comment
fredhammersmith 53 Posted February 27, 2014 Share Posted February 27, 2014 It worked. Uninstall/reinstall. Quite a long process. But the shortcuts are back in my desktop Evernote for Windows. Link to comment
ScottLougheed 1,316 Posted February 28, 2014 Share Posted February 28, 2014 Glad it worked. Yeah the uninstall/reinstall process is a bit cumbersome, though thankfully Evernote's much faster sync takes some of the bite out of re-downloading large databases. Though it's still a pain in the butt. Hopefully you won't have to do it again for a good long while! Link to comment
TX281 3 Posted February 28, 2014 Author Share Posted February 28, 2014 Thanks for the feedback. I've done as suggested to fully exit the application before closing out a session for 5 days now. I also checked and confirmed that "synchronize shortcuts" check box was checked on all my accounts. All was good until today. On one premium (work) account, the shortcuts have disappeared on my Windows 8 PC, but they are still visible on my iPhone, Windows 7 laptop and at evernote.com. I've synced a couple times from all 3 devices with no change. I went to these same devices and synced my other 2 premium accounts and these are still holding the shortcuts, so working fine. So still puzzled....guess I will uninstall Evernote on the Windows 8 machine and reinstall. Link to comment
ScottLougheed 1,316 Posted February 28, 2014 Share Posted February 28, 2014 Thanks for the feedback. I've done as suggested to fully exit the application before closing out a session for 5 days now. I also checked and confirmed that "synchronize shortcuts" check box was checked on all my accounts. All was good until today. On one premium account, the shortcuts have disappeared on my Windows 8 PC, but they are still visible on my iPhone, Windows 7 laptop and at evernote.com. I've synced a couple times from all 3 devices with no change. I went to these same devices and synced my other 2 premium accounts and these are still holding the shortcuts, so working fine. So still puzzled....guess I will uninstall Evernote on the Windows 8 machine and reinstall. The re-install seemed to work for fredhammersmith. Link to comment
Level 5 cwb 225 Posted February 28, 2014 Level 5 Share Posted February 28, 2014 Will do.And a related note: is there a quick way to spot local notebooks? I had too many notebooks at one point, and some of them were local. Spotted them by accident. You're past it now, but to close off the question...If there's an obvious way to differentiate them in the UI, it sneaks past me.You can tediously right click on each one and select properties and it will tell you if its local or synced. To get a list of just the local ones you have to open an command prompt window in the Evernote folder and run a script utility. List all notebooks: C:\Program Files\Evernote\Evernote>enscript listnotebooksList synced notebooks: C:\Program Files\Evernote\Evernote>enscript listnotebooks /t syncedList business notebooks: C:\Program Files\Evernote\Evernote>enscript listnotebooks /t businessList local notebooks: C:\Program Files\Evernote\Evernote>enscript listnotebooks /t local Link to comment
wkhatch 1 Posted September 22, 2016 Share Posted September 22, 2016 I'm having an issue on Windows, where after selecting an item in the shortcuts window, the previously selected shortcut is removed from the list of shortcuts. I have tried syncing prior to making any changes, and immediately after making changes, but this keeps happening. This effectively makes the Shortcuts feature pointless Link to comment
Level 5* gazumped 11,524 Posted September 22, 2016 Level 5* Share Posted September 22, 2016 8 hours ago, wkhatch said: I'm having an issue on Windows, where after selecting an item in the shortcuts window, the previously selected shortcut is removed from the list of shortcuts. I have tried syncing prior to making any changes, and immediately after making changes, but this keeps happening. This effectively makes the Shortcuts feature pointless This is absolutely not expected behaviour. I'd recommend uninstalling / restarting and reinstalling Evernote to begin with - it may just be a broken file somewhere... How to uninstall and reinstall Evernote Link to comment
Mike Amico 4 Posted May 1, 2018 Share Posted May 1, 2018 my shortcuts are gone on the web, mobile and windows platforms. Link to comment
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