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Clipper can't connect to web since updated to v 5.0.1

clipper

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20 replies to this topic

#1 revcrp

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Posted 11 September 2013 - 10:03 PM

Since I updated to Evernote v 5.0.1 the clipper reports "cannot connect to the web"



#2 Dannylin

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Posted 12 September 2013 - 05:17 AM

I got the same probem. After I updated to V5.0.1 the web clipper fucnion is dead on IE 10  with Win7. When I right-click on IE and selct clipper the page to evernote, IE pop up a message " can not connect to server". Attached File  Can't connect to server.JPG   12.86KB   0 downloads



#3 Nag

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Posted 12 September 2013 - 12:12 PM

Had same issue after updating evernote to v 5.0.1 on win7



#4 paboakland

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Posted 12 September 2013 - 02:51 PM

Same issue here.

#5 big vick

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Posted 13 September 2013 - 09:18 PM

anyone ever find a way to fix this????



#6 TeePee

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Posted 14 September 2013 - 01:50 PM

Same problem here



#7 jlee

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Posted 16 September 2013 - 06:17 AM

I've also had this problem.

I have submitted a support ticket #153481



#8 navinole

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Posted 18 September 2013 - 10:59 PM

I am having the same problem. 



#9 andredeen

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Posted 19 September 2013 - 08:46 AM

Same problem here with IE. Is this still not solved?



#10 jbignert

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Posted 20 September 2013 - 06:18 PM

Hi all, sorry for the trouble with this. We are working on a fix and hope to have it resolved within short. 



#11 elduko

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Posted 21 September 2013 - 05:45 AM

Can I downgrade to version 4.x?  v5.x  is giving me grief with the synchronization message "Synchronization complete. Sync has failed due to unexpected problems."

My web clipper is also broken:

"Can not connect to server"



#12 jbignert

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Posted 24 September 2013 - 01:47 AM

Hi all,

We've found at least one reason for this errors. It is most likely caused by the EPM security setting that was turned ON by default in a recent IE 10 (and above) update. 

A temporary workaround is to manage your security setting until we have a new version of the IE Clipper that can work with the EPM mode setting enabled. This work is underway.

 

Here's a description:

https://www.evernote...5d102102236e490



#13 kgraler

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Posted 25 September 2013 - 08:58 PM

I tried to click on the link posted above, but it didn't work!



#14 jbignert

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Posted 25 September 2013 - 09:08 PM

Trying again with a new link

https://www.evernote...5d102102236e490



#15 krischatfield

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Posted 01 October 2013 - 12:50 PM

I made the suggested change to my security setting and I'm still getting the "cannot connect to server" message.  When will this be fixed?



#16 DeeAnAy

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Posted 02 October 2013 - 05:14 PM

Thanks. That worked for me. Will we be informed when the new version of web clipper is installed so we can remember to turn EPM back on?



#17 jbignert

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Posted 02 October 2013 - 05:40 PM

I'll post back on this thread when it has been released to the public. Hope that helps. 



#18 Gavin0021

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Posted 04 October 2013 - 12:45 PM

I'm having the same problem too.  I have logged this issue as Ticket# 181567.

I don't like the option of leaving the security at the lower level.

The same issue arises in Outlook, so I presume they are linked.



#19 RadicalDad

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Posted 09 October 2013 - 09:30 AM

The link jbignert supplies to the Evernote work-around is just more BS from a company that doesn't know how to test their software before release.  They blame the problem on IE 10 and the automatic setting of "EPM" (Enable Protected Mode).  This explanation is a total FAIL.  The old version of Evernote and the clipper works just fine no matter how EPM is set.  While it may be true that the new version has a problem with the EPM setting, the problem is not the EPM setting, but the way the new version interacts with it.

 

With logic like this, one has to wonder if Evernote has a bunch of Tea Party Republicans on staff.



#20 techspeeder

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Posted 11 October 2013 - 10:26 PM

Here is how I fixed this issue: http://techspeeder.c...te-application/ hope this helps. 







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