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Evernote.exe encountered a problem and needs to close

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9 replies to this topic

#1 agreen

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Posted 23 June 2013 - 05:46 PM

Hi

Evernote crashes every time its started with:

 

'Evernote.exe v.4.6.6.8360 has encountered a problem and needs to close'

 

C++ Runtime Library: 'runtime error'

 

Attached is a jpeg of the error dialog boxes and also the error log.

 

Any suggestions?

 

Attached Files



#2 philippe99

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Posted 23 June 2013 - 07:37 PM

Have you still enough space on your machine (especially for the TEMP/TMP temporary folders used by Windows and pointed by the %temp% variables of 'Control Panel|System|Advanced tab|Environment Variables') ?



#3 jefito

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Posted 23 June 2013 - 08:26 PM

Suggestion is to contact the Evernote support team, as requested by the error dialog. Be prepared to give the the AppLog.txt file that you've posted here. Support can be reached through the link in my signature.


~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
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#4 agreen

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Posted 23 June 2013 - 09:46 PM

Thanks for help.

I still have about 50Gb on c drive where the temp file is so space shouldn't be an issue I hope.

 

I have now submitted the problem to support and pasted in part of the error log.

 

I deleted the database from the machine and it will start now and is re-downloading the database again.

But this has happened before on more than one machine so I would like to find the problem and permanently fix it.

 

I'll post Evernote's reply/fix when I get it



#5 MattyJ

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Posted 11 July 2013 - 08:22 AM

BUMP

 

I am having the same issue. 

 

Did you get an answer/solution?

 

I posted the lated reply to the top on this forum...

 

http://discussion.ev...-open/?p=215083


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#6 Gabrielz

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Posted 05 September 2013 - 01:14 AM

I'm getting the same thing. Tried everything, uninstalling with REVO and all that stuff but I never get anything at all... please heelp.



#7 pickleofthenorth

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Posted 27 September 2013 - 01:52 PM

Yes. Same here. I have uninstalled, upgraded, everything I can think of. I load, it crashes. I have had to use the web interface for months now.



#8 jefito

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Posted 27 September 2013 - 04:17 PM

Yes. Same here. I have uninstalled, upgraded, everything I can think of. I load, it crashes. I have had to use the web interface for months now.

Advice for this issue (may be caused by separate problems) is still this: if you haven't opened a support request, then you should.
~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
If someone helped you, or you like or agree with someone's post, let them (and us) know by clicking their post's "Like" button.

#9 sergey_mipt

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Posted 16 October 2013 - 02:17 PM

I had the same issue.

 

I found the solution.

 

1. Uninstall the programm using REVO Uninstaller (I used free version): http://www.revounins...e_download.html

2. Install Evernote

 

It worked for me.



#10 Fin Ch

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Posted 23 October 2013 - 06:14 AM

Solution go C:\Users\[User Name]\AppData\Local\Temp, delete all the files. Hope this will help.







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