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Another problem with installing Web Clipper for Safari

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16 replies to this topic

#1 alicat74

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Posted 13 March 2013 - 08:31 PM

I've seen that a few other people have had this same problem, so I followed the instructions posted, but am still having the same issue.

 

I downloaded Evernote from the web, and installed it that way.

I downloaded Evernote Web Clipper from the web (called Evernote.5.9.10.safariextz)

I move the installer onto my desktop.

Then, I double-click the installer, and it says "Evernote.5.9.10.safariextz is an appliation downloaded from the Internet. Are you sure you want to open it?" 

I click "Open."

Then I get a window that says "Are you sure you want to install the extension “Evernote Web Clipper”?" and more. 

I click "Install."

Then the icon disappears, and nothing happens.

 

I got rid of my old Evernote, just in case I had originally installed it from the App Store.

I deleted the files from the trash.

I reinstalled from the Web page, and tried again.

 

NO luck.



#2 jbignert

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Posted 13 March 2013 - 09:03 PM

Thx Alicat for the details, I'd like to ask for a few more.

- Safari version

- OSX version

 

We are investigating this and as of right now it works as expected in our tests, but we keep looking for the root cause. 

 

- One thing to try could be to install it from Apple's extension gallery:

https://extensions.apple.com

 

- Check the toolbar options by going to: View > Customize toolbar if the extension is installed but the button fails to show up you may find it there and can drag it to the toolbar. 

 

Find Evernote in the productivity section. You must uninstall it before and restart Safari.



#3 alicat74

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Posted 13 March 2013 - 09:21 PM

Yes, I realized I forgot that stuff after I posted.

 

Safari 6.0.2

Mac OS 10.7.5

 

I'll check out your suggestions and report back.



#4 alicat74

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Posted 13 March 2013 - 09:29 PM

I just tried deleting Evernote again, restarting my computer again, deleting trash again, and reinstalling. And this time it worked!

Yippee!



#5 jbignert

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Posted 13 March 2013 - 09:46 PM

Glad you are back to a functional Clipper - still trying to figure out why it doesn't work the first time. 



#6 ccollova

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Posted 14 March 2013 - 12:56 PM

Thx Alicat for the details, I'd like to ask for a few more.

- Safari version

- OSX version

 

We are investigating this and as of right now it works as expected in our tests, but we keep looking for the root cause. 

 

- One thing to try could be to install it from Apple's extension gallery:

https://extensions.apple.com

 

- Check the toolbar options by going to: View > Customize toolbar if the extension is installed but the button fails to show up you may find it there and can drag it to the toolbar. 

 

Find Evernote in the productivity section. You must uninstall it before and restart Safari.

GOT IT! it was there, only not showing in the toolbar. When I went in View --> Customize toolbar... it was there. Dragged it to the toolbar and had it working!



#7 rodrigo_firmino

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Posted 10 May 2013 - 02:51 PM

Hi, I've just installed the web clipper on my Safari (version 6.0.4), the button appears on the toolbar, but whenI click there, nothing happens. Already tried reinstall, restarted Safari and the machine, and it's still the same.

 

I've got it on Firefox too and there is works ok.

 

The problem is, I wanted to save all my Safari's reading list on Evernote and I haven't got them of Firefox. Besides, I prefer having all working ok on Safari.

 

Can you help me, please?

 

Cheers,

Rodrigo.



#8 liam21c

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Posted 17 May 2013 - 07:32 AM

Hi, I've just installed the web clipper on my Safari (version 6.0.4), the button appears on the toolbar, but whenI click there, nothing happens. Already tried reinstall, restarted Safari and the machine, and it's still the same.

 

I've got it on Firefox too and there is works ok.

 

The problem is, I wanted to save all my Safari's reading list on Evernote and I haven't got them of Firefox. Besides, I prefer having all working ok on Safari.

 

Can you help me, please?

 

Cheers,

Rodrigo.

I'm having the same issue.. is there any solution for this?

https://dl.dropboxus.../screenshot.png



#9 jbignert

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Posted 17 May 2013 - 04:40 PM

@ Rodrigo & Liam,

Did you try uninstalling > restart then reinstalling > restart and then trying to make a clip?

 

Also please confirm what OS & Safari versions you are using. 



#10 liam21c

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Posted 17 May 2013 - 10:48 PM

@ Rodrigo & Liam,

Did you try uninstalling > restart then reinstalling > restart and then trying to make a clip?

 

Also please confirm what OS & Safari versions you are using. 

 

Yes I did, and nothing happens..

 

OS version is Mac OS X 10.8.3

Safari ver. 6.0.4



#11 jbignert

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Posted 17 May 2013 - 10:53 PM

Thx Liam,

Not sure why this is happening to you. I recommend you file a support ticket if you haven't done so already. And I will keep investigating this on my end and post any findings back here.

 

BTW - we released a new version of the Safari Clipper a few hours ago. Make sure you are using the latest one which is version number 5.9.14.



#12 liam21c

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Posted 18 May 2013 - 06:33 AM

Thx Liam,

Not sure why this is happening to you. I recommend you file a support ticket if you haven't done so already. And I will keep investigating this on my end and post any findings back here.

 

BTW - we released a new version of the Safari Clipper a few hours ago. Make sure you are using the latest one which is version number 5.9.14.

 

Thx, I've filed a support ticket now. 

 

the version I've installed is the new version..



#13 AlexILondon

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Posted 14 June 2013 - 12:13 PM

Hi,

 

I'm experiencing identical issues to those mentioned above (Safari 6.0.5 and OS X 10.8.4). It worked the first time I installed it, but it has reverted to the above behaviour after I restarted my machine this morning.

 

Thanks,

 

Alex



#14 jbignert

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Posted 14 June 2013 - 02:50 PM

Thx for the report Alex, we don't have a clear fix for this yet as we cannot reproduce it consistently.

 

A few workarounds may be:

- Install directly from the Safari extension gallery often resolves it https://extensions.apple.com

- Right click the Get Webclipper button > Download linked file

 

Sorry for the inconvenience.

 

BTW - you had it installed before a restart but not after? Did it uninstall on its own?



#15 AlexILondon

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Posted 15 June 2013 - 11:07 AM

Thanks for the speedy reply.

 

If I uninstall the extension and then re-install, it works fine. However, if I then close down Safari and re-start Safari, Web Clipper ceases to function (in the manner described in the posts above - the button is on toolbar, but nothing other than the Web Clipper graphic appears upon the button being pressed).

 

This behaviour is indifferent to how it is installed - I get the same results if I use the extension gallery or the version on the Evernote web site.

 

Let me know if there's anything else you'd like me to try.

 

Thanks, Alex.



#16 Heidi

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Posted 23 July 2013 - 03:26 PM

I installed the extension from the Safari Extension Gallery. I can clip web articles, but if they are .pdfs, the web clipper just tells me it failed to start and to reload the document. I reload and the same thing happens. 

Also, whenever I used to clip .pdfs in Mozilla Firefox, they usually show up in Evernote as one letter per line. That is highly annoying. I went to the forums to try and fix it, but none of the solutions there are working for me.

OS X 10.8.4, Safari 6.0.5, Firefox 22.0.



#17 Flyontheweb

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Posted 28 December 2013 - 08:35 AM

Same problem here. The button does nothing. Safari 7. OSX 10.9. Nothing working. 







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