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Syncing across hardware platfors

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3 replies to this topic

#1 Joseph D'Souza

Joseph D'Souza

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Posted 21 February 2013 - 02:44 AM

You have no idea how hard it is to get an answer from Evernote support. In the last six months this is my repeat request:




 

Is it possible please for
someone to actually read, seek to understand the issue I have as described
repeatedly and variously and actually make an attempt to solve this?? I am a
premium customer but your responses to date do not reflect that service.



 

 



 

 



 


  • Both my Asus tablet
    and Sony Ericsson smart phone have the original downloaded free aps which also
    sync’d well with my Toshiba down loaded free application.



 


  • Some months ago (as
    I previously reported to Evernote without any response even after several
    ticket lodgements) they stopped syncing.



 


  • I continued to
    use the Tablet ap in my business for meetings with much productive use though
    without the ability to sync – hence somewhat defeats the productivity features
    .



 


  • I have upgraded to
    Premium and via the web access can see the common premium ap.



 


  • My issue is that the
    Aps on my tablet and phone do not sync with the premium solution
    and I do
    need both of these for both on-line and off line access.



 


  • As previously
    advised, in deleting the corrupted note (an audio file using Evernote) I still
    have the same issues.



 

 



 

Questions:



 


  • Is there a way to
    transfer the data in the tablet and phone app to the Premium account? THIS
    IS MY CRITICAL ISSUE AND IS MOST URGENT IN THESE EXCHANGES.



 


  • Is the Premium
    account only accessible via the Browser?



 


  • What is the look and
    feel on the Tablet and Phone so different from the Premium? I really like the
    look and feel of the Tablet ap – though if this is redundant, then I have to go
    with the flow.



 


  • Very many people
    also share my issue though they are a mix of free and Premium. All complain
    that Evernote is not interested in support.



 


  • Do I need different
    Premium on all my devices? This does not sit well with the Evernote marketing
    messages.



 


  • Is have multiple
    support consultants value adding to solve this problem i.e. Do I have to
    keep repeating the same problem in different ways?



 

 



 

 



 


  • Both my Asus tablet
    and Sony Ericsson smart phone have the original downloaded free aps which also
    sync’d well with my Toshiba down loaded free application.



 


  • Some months ago (as
    I previously reported to Evernote without any response even after several
    ticket lodgements) they stopped syncing.



 


  • I continued to
    use the Tablet ap in my business for meetings with much productive use though
    without the ability to sync – hence somewhat defeats the productivity features
    .



 


  • I have upgraded to
    Premium and via the web access can see the common premium ap.



 


  • My issue is that the
    Aps on my tablet and phone do not sync with the premium solution
    and I do
    need both of these for both on-line and off line access.



 


  • As previously
    advised, in deleting the corrupted note (an audio file using Evernote) I still
    have the same issues.



 

 



 

Questions:



 


  • Is there a way to
    transfer the data in the tablet and phone app to the Premium account? THIS
    IS MY CRITICAL ISSUE AND IS MOST URGENT IN THESE EXCHANGES.



 


  • Is the Premium
    account only accessible via the Browser?



 


  • What is the look and
    feel on the Tablet and Phone so different from the Premium? I really like the
    look and feel of the Tablet ap – though if this is redundant, then I have to go
    with the flow.



 


  • Very many people
    also share my issue though they are a mix of free and Premium. All complain
    that Evernote is not interested in support.



 


  • Do I need different
    Premium on all my devices? This does not sit well with the Evernote marketing
    messages.



 


  • Is have multiple
    support consultants value adding to solve this problem i.e. Do I have to
    keep repeating the same problem in different ways?



 

 



 



#2 GrumpyMonkey

GrumpyMonkey

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Posted 21 February 2013 - 02:54 AM

Hi. Welcome to the forums. I am not customer support, but perhaps I can help. 

 

(1) There is only one app available on each client (Android, Windows, etc. ). The Premium membership offers certain benefits (larger monthly upload amounts, etc.), but the app is exactly the same for free and premium members. 

 

(2) Each client is designed by different teams to take advantage of their respective environments (Web, Windows, Mac, etc.), so they will not look the same. However, they all have the same basic functionality. 

 

(3) It sounds to me like you are seeing your notes on the Web at www.evernote.com. I wasn't sure, though. Can you confirm that you are seeing them there?

 

(4) Could you post your ticket numbers here? That will help Evernote staff follow-up.

 

Hang in there! We'll get this sorted out :)



#3 Amie Harpe Longstreet

Amie Harpe Longstreet

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Posted 24 February 2013 - 01:04 AM


 

Hi Joseph,



 



I can understand your frustration with a technical problem
that you cannot get resolved quickly.  I
am sure you have tried this, but have you tried uninstalling Evernote from each
of your devices and then reinstalling the most current version from the Evernote
site?  I currently have Evernote syncing
with the work and personal laptops (Windows), my Samsung Galaxy, my husband's
Windows laptop, his iPad, and his iPhone. 
Several months ago I unexpectedly started having a problem syncing on
one of my Windows laptops.  I completely
uninstalled Evernote, including finding where the data is stored and deleting
the database too; if you just uninstall the application, it still leaves the
database so I removed the database too because just reinstalling the app didn't
work.  After completely removing the app
and database and reinstalling the current version, I was able to sync
again.  It took a few hours to resync because
I had over 10,000 notes at that time.  If
your web account is up to date with all of your notes, then perhaps this
solution will help you and you won't lose any data; but if you have notes on
your device that have not synced up to the web, then you would lose those notes
with this approach.  Good luck.  I hope this is helpful. 



 



Amie



 



#4 GrumpyMonkey

GrumpyMonkey

  • Title: 不機嫌な猿
  • Group: Evernote Evangelist
  • 10,216 posts

Posted 24 February 2013 - 01:25 AM


 

Hi Joseph,



 



I can understand your frustration with a technical problem
that you cannot get resolved quickly.  I
am sure you have tried this, but have you tried uninstalling Evernote from each
of your devices and then reinstalling the most current version from the Evernote
site?  I currently have Evernote syncing
with the work and personal laptops (Windows), my Samsung Galaxy, my husband's
Windows laptop, his iPad, and his iPhone. 
Several months ago I unexpectedly started having a problem syncing on
one of my Windows laptops.  I completely
uninstalled Evernote, including finding where the data is stored and deleting
the database too; if you just uninstall the application, it still leaves the
database so I removed the database too because just reinstalling the app didn't
work.  After completely removing the app
and database and reinstalling the current version, I was able to sync
again.  It took a few hours to resync because
I had over 10,000 notes at that time.  If
your web account is up to date with all of your notes, then perhaps this
solution will help you and you won't lose any data; but if you have notes on
your device that have not synced up to the web, then you would lose those notes
with this approach.  Good luck.  I hope this is helpful. 



 



Amie



 

 

 

Hi Amie,

 

I think there is some good advice there, but I want to caution against doing that in this case, because it is not clear that everything is properly synced. I hope we will hear back from Joseph about the details of the problem, and that he posts his ticket number for support to help him out.







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