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Pictures lost in Evernote 2.0

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5 replies to this topic

#1 mkory

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Posted 14 February 2013 - 11:54 PM

When I switched to Evernote Hello 2.0 I lost the pictures from v1.0. Can't find them on my IPhone either. Anyone know where thay went?



#2 mcheng

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Posted 15 February 2013 - 09:46 PM

Hi mkory,

 

Are you saying that all the pictures of the people you've recorded with Hello 1.x are now blank images or are you talking about the way the home screen design changed from a mosaic of faces to a timeline of people?


Check out our Knowledgebase or the Getting Started Guide. View our User Manuals here: Mac or Windows. Still need help? Submit a support request.


#3 mkory

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Posted 17 February 2013 - 04:17 PM

All the images are blank on Iphone 4s. The images still show up on Evernote (Iphone, Ipad, and PC (Windows8)).



#4 mcheng

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Posted 26 February 2013 - 10:43 PM

Hi mkory,

 

I think this is an intermittent issue with the upgrade that we haven't been able to reproduce in-house to find a fix.  Please submit a ticket to support and they will walk you through safely reinstalling the application.  I'm pretty sure that should fix the problem but having the ticket with support will give us any additional information for us help out if it doesn't.  Thanks.


Check out our Knowledgebase or the Getting Started Guide. View our User Manuals here: Mac or Windows. Still need help? Submit a support request.


#5 mkory

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Posted 16 March 2013 - 02:38 PM

Sorry for getting back so late . . . been busy.

 

How do i submit a ticket to support?

 

MKORY



#6 mcheng

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Posted 20 March 2013 - 01:16 AM

Hi 

 

Please submit a ticket here:

 

http://evernote.com/...ort/?noredirect

 

Thanks.


Check out our Knowledgebase or the Getting Started Guide. View our User Manuals here: Mac or Windows. Still need help? Submit a support request.






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