When I switched to Evernote Hello 2.0 I lost the pictures from v1.0. Can't find them on my IPhone either. Anyone know where thay went?
5 replies to this topic
#2
mcheng
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- Title: Browncoat
- Group: Evernote Employee
- 267 posts
Posted 15 February 2013 - 09:46 PM
Hi mkory,
Are you saying that all the pictures of the people you've recorded with Hello 1.x are now blank images or are you talking about the way the home screen design changed from a mosaic of faces to a timeline of people?
#3
mkory
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- Title: Member
- Group: Members
- 3 posts
Posted 17 February 2013 - 04:17 PM
All the images are blank on Iphone 4s. The images still show up on Evernote (Iphone, Ipad, and PC (Windows8)).
#4
mcheng
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- Title: Browncoat
- Group: Evernote Employee
- 267 posts
Posted 26 February 2013 - 10:43 PM
Hi mkory,
I think this is an intermittent issue with the upgrade that we haven't been able to reproduce in-house to find a fix. Please submit a ticket to support and they will walk you through safely reinstalling the application. I'm pretty sure that should fix the problem but having the ticket with support will give us any additional information for us help out if it doesn't. Thanks.
#5
mkory
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- Title: Member
- Group: Members
- 3 posts
Posted 16 March 2013 - 02:38 PM
Sorry for getting back so late . . . been busy.
How do i submit a ticket to support?
MKORY
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