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"Could not connect to server" after fresh install on Win8 x64

evernote windows8 could not connect to server

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30 replies to this topic

#1 downandout

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Posted 26 January 2013 - 06:02 PM

I just installed the latest version (Evernote_4.6.1.7860.exe) on Windows 8x64. This was the first time I installed Evernote on Windows 8 (had it on Windows 7 before where it worked w/o problems).
When I try to start Evernote I get the message "Could not connect to server" without the program ever opening. I can run EvernoteTray.exe but can't open Evernote from there either.
Attached File  2013-01-26_1851.png   11.01KB   3 downloads
  • IE is not in offline mode.
  • I've allowed all Evernote .exe files in my firewall (Comodo)
  • I'v tried running Evernote without firewall and A/V
  • I tried using compatibility mode (XP or Windows 7)
The following is from the AppLog at C:\Users\<my user>\AppData\Local\Evernote\Evernote\Logs:


18:43:53 [7048] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" /Hide
18:43:53 [7048] Client info: Evernote Windows/268368; Windows/6.2.9200;
18:43:53 [7048] Bootstrap info: Evernote (loadedLastUsed)
18:43:53 [4924] Requesting bootstrap info from "www.evernote.com" (en-US)
18:43:53 [4924] 0% Connecting to www.evernote.com
18:43:55 [4924] 0% TException: EDAM processing error: null
18:43:55 [4924] 0% Session terminated abnormally, elapsed time: 1s
18:43:55 [4924] 0% * sent: 99B, received: 83B
18:43:55 [4924] 0% * 1s (78%) spent in EDAM RPC
18:43:55 [4924] Bootstrap info: request to "www.evernote.com" failed, error: timeout
18:43:55 [7048] Could not retrieve fresh bootstrap info, assuming service host "www.evernote.com"
18:43:55 [4924] Requesting bootstrap info from "www.evernote.com" (en-US)
18:43:55 [4924] 0% Connecting to www.evernote.com
18:43:56 [4924] 0% TException: EDAM processing error: null
18:43:56 [4924] 0% Session terminated abnormally, elapsed time: 0s
18:43:56 [4924] 0% * sent: 99B, received: 83B
18:43:56 [4924] 0% * 1s (100%) spent in EDAM RPC
18:43:56 [4924] Bootstrap info: request to "www.evernote.com" failed, error: timeout


I have no idea why this doesn't work. I'm using DNSCrypt from OpenDNS - could that be a problem for Evernote? :(

#2 downandout

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Posted 26 January 2013 - 06:12 PM

Update: just installed the Metro app and I don't get beyond the loading animation either ... Attached File  2013-01-26_1911.png   7.05KB   1 downloads

#3 Jonathan Morgan

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Posted 26 January 2013 - 08:41 PM

I am having the same problem on Win8 64-bit. Neither windows 8 Evernote application is working - the Metro-style one just does the loading animation forever, and the desktop app gives the "Could not connect to server" error. I installed the desktop app fresh today, but the metro-style app was installed and working earlier in the month.

Evernote client on Mac works fine over same network, as does NixNote on my linux machines and Evernote iOS client. So, doesn't appear to be a network problem. I saw something somewhere that suggested it might be related to IE thinking it is offline - my IE is not in offline mode.

#4 jwogrady

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Posted 27 January 2013 - 08:24 AM

I had the same issue with a clean install of Windows 7 64. The Evernote application appears to have some dependency on Internet Explorer. I cleared IE's browser cache and the problem went away.

#5 downandout

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Posted 27 January 2013 - 08:36 AM

I had the same issue with a clean install of Windows 7 64. The Evernote application appears to have some dependency on Internet Explorer. I cleared IE's browser cache and the problem went away.

Just tried that, didn't work for me ...

#6 toeinriver

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Posted 27 January 2013 - 10:36 AM

Same problem 'cannot connect to server' for windows phone app on Lumia 920.

I had the same issue with a clean install of Windows 7 64. The Evernote application appears to have some dependency on Internet Explorer. I cleared IE's browser cache and the problem went away.



#7 entest

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Posted 27 January 2013 - 11:46 AM

Hi,

I'm running into the same problem on a fresh install of Windows 8 Pro. Windows 8 and Evernote were both installed only yesterday. Neither the Desktop nor the full-screen/Metro app can connect to the server - desktop version pops up a message saying it can't connect, full-screen version goes on forever cycling thru the initial animation.

I can, however, use the Chrome Evernote Web Clipper as well as bring up the Evernote web and see my notes there. However, I still can't do everything I want, since the web version does not let me copy/paste snapshots. I am only limited to web page clips. :-(

I tried clearing my IE cache, rebooting, but nothing helped.

If anyone has had any more success, I would appreciate any help.


Thanks.

#8 Grafula

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Posted 27 January 2013 - 12:24 PM

Same problem here. I obviously can connect to the internet. Even though IE is not my default browser I cleaned it;s cache and made sure it is online.

Were is the activity log located? I can't access it from Evernote as it doesn't start.

Any help appreciated.

#9 justacat

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Posted 27 January 2013 - 07:14 PM

Having same problem on new (today) install of Evernote on a long-existing install of Windows XP (32 bit) (on an older laptop). Activity log is iin user/local settings/app data/Evernote.... - mine is about the same:

13:29:24 [1048] Requesting bootstrap info from "www.evernote.com" (en-US)
13:29:24 [1048] 0% Connecting to www.evernote.com
13:29:25 [1048] 0% TException: EDAM processing error: null
13:29:25 [1048] 0% Session terminated abnormally, elapsed time: 1s
13:29:25 [1048] 0% * sent: 99B, received: 83B
13:29:25 [1048] 0% * 0s (95%) spent in EDAM RPC
13:29:25 [1048] Bootstrap info: request to "www.evernote.com" failed, error: timeout

IE is NOT in offline mode. Clearing cache etc. made no difference for me.

#10 Grafula

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Posted 27 January 2013 - 11:59 PM

Now it works...

I didn't change anything. Just tried again...

#11 downandout

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Posted 28 January 2013 - 08:55 AM

Now it works...

I didn't change anything. Just tried again...


Still not working for me.
Which Windows version are you using? If Win8, are you using the desktop or Metro version?

#12 Leif

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Posted 28 January 2013 - 03:14 PM

I had the same issue on Win7, got it to work by running EvernoteClipper then launching Evernote from the tray Icon.

#13 downandout

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Posted 28 January 2013 - 04:10 PM

I had the same issue on Win7, got it to work by running EvernoteClipper then launching Evernote from the tray Icon.

Doesn't work for me. Did you mean EvernoteTray.exe? When I run EvernoteClipper.exe I don't get a tray icon.

#14 justacat

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Posted 28 January 2013 - 05:01 PM

Started working for me too. I can't identify specifically why. I gave up on the Windows version, decided to start working from the browser EN (in Chrome), clipped a few pages using the web clipper in Chrome, and suddenly noticed the Windows program had opened (I guess I'd left it trying in the background). No idea why. I'm on Windows XP.

#15 Jonathan Morgan

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Posted 28 January 2013 - 05:46 PM

Using the clipper didn't work for me. Might be because it is a fresh install, so it hasn't ever synced, but it still says it can't connect to the Internet.

#16 downandout

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Posted 28 January 2013 - 05:51 PM

Could someone from Evernote please answer?

#17 jefito

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Posted 28 January 2013 - 05:53 PM

Could someone from Evernote please answer?

This is a user forum, and not an official Evernote support forum. If you need technical support (sounds like you do), then you should open a support request: see the link in my signature.
~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
If someone helped you, or you like or agree with someone's post, let them (and us) know by clicking their post's "Like" button.

#18 downandout

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Posted 28 January 2013 - 05:58 PM

Could someone from Evernote please answer?

This is a user forum, and not an official Evernote support forum. If you need technical support (sounds like you do), then you should open a support request: see the link in my signature.

OK sorry, I thought I had seen Evernote employees answer in other threads before. Just submitted the ticket. Thanks a bunch for your quick reply.

#19 Muskwa

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Posted 28 January 2013 - 06:04 PM

I had the same problem, clean install Win 8 Pro x64bit. I made it somehow work...

What I did?
1. Set to run Evernote with admin privileges (probably not necessary but I did it).
2. I used Chrome extension to login, set to Remember me, clip the page in this forum. I opened the clipped note on the web, tried to edit and save.
3. Run the Evernote app from Metro, not from the Desktop. (I think this step is the solution.)

Fortunately, it works now.

#20 Jonathan Morgan

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Posted 28 January 2013 - 06:07 PM

I submitted a support ticket. I am not a premium subscriber, so they will get to it "as time permits, within the order your request was received". I'll post back once I hear from them. Should be interesting to see how their time is permitting... =) Glad my main machine is a mac, which is still working just fine.





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