Ngoc Pham 1 Posted December 22, 2012 Share Posted December 22, 2012 I suppose the problem related to retina display only. When I capture a screenshot by using default Mac functionality, then open it with Skitch, I cannot properly crop the image using Skitch crop. The first image: I selected a region like this with Crop tool. However, when I click Apply, I got this: Link to comment
klang 38 Posted December 23, 2012 Share Posted December 23, 2012 Hey Ngoc,I'm not able to reproduce that problem here. What OS X version are you using? Link to comment
Ngoc Pham 1 Posted December 24, 2012 Author Share Posted December 24, 2012 I am using 10.8.2 with the latest version of Skitch: 2.0.3. A retina macbook, in addition. The steps to reproduce are: 1. Take a screenshot with Mac built-in tool. I used "Cmd + Shift + 4" and "Space" to capture the whole window. 2. Open up Skitch and select the captured screenshot. 3. Select Crop tool and try to crop just an area of the screenshot. 4. Apple the crop and see that the cropped area is not correct. Don't know anyone with the same configuration to test the case Link to comment
Joe Lopez 108 Posted December 26, 2012 Share Posted December 26, 2012 @Ngoc Pham - We'll log this with our QA team. I wasn't able to reproduce the issue with the exact same setup as you. Link to comment
Rettamkrad 0 Posted January 23, 2013 Share Posted January 23, 2013 Encounter the same problem, too.The only difference is I had first two screenshots cropped fine, but when trying to crop the third screenshot file the same problem happend.And then when I load other screenshot file it all show the same problem (including the files which was originally cropped without problems) Link to comment
Joe Lopez 108 Posted January 23, 2013 Share Posted January 23, 2013 @Rettamkrad - Are you using the latest 2.0.4 version of Skitch? I just tried to repeat the steps above with 2.0.4 and did not have any issues. Link to comment
Rettamkrad 0 Posted January 24, 2013 Share Posted January 24, 2013 yes I am using 2.0.4 just find out that if I export the imported and uncropped screenshot and then import the exported screenshot, the problem vanished I have tested the cropping function on screenshots of my second display (normal LCD monitor, no retina) and it was fine so my guess would be that there's something wrong about getting dimension datas of the screenshotted PNG files btw the first and second tries of cropping after installing Skitch was successful however, that was the only two successful tries. thank you for your quick reply Link to comment
Joe Lopez 108 Posted January 24, 2013 Share Posted January 24, 2013 @Rettamkrad, can you please post an image of what you're seeing? And the exact steps you are using to cause this bug?I tried again on my Retina Mac and was not able to reproduce using the steps from above. The only way we're seeing a distorted image is if you:1) Take a screen shot using the built in OS X tools (is there a reason for doing this vs. using Skitch's screen cap tools?)2) Start a blank canvas3) Drag the image (which is bigger than the default blank canvas onto the blank canvasThis results in just a portion of the image being shown, but this is expected since the blank canvas is not large enough for the snap. This is by design as Skitch is not intended to be a graphic editing tool, thus we do not have a function to snap to the size of the image when dragged into a blank. If this is what you're doing, then the simply solution is to first drag the image into the library view (all of your thumbnails) and then a new Skitch Snap will be created that is the full dimensions of your image. From there you should be able to crop without any issues. Link to comment
jordsels 0 Posted February 25, 2013 Share Posted February 25, 2013 i am having the same issue on retina 15 inch, skitch Version 2.0.4 (262476), mac 10.8.2, crop gets right dimensions but only selects from top left of image, regardless of selected area Link to comment
leschnei 4 Posted March 27, 2013 Share Posted March 27, 2013 I am having the exact same problem. I open a jpeg image and try to crop, and I get only the top, left corner. I tried re-sizing first (in Skitch), made the image as small as possible, and then cropped - same result. I am using Skitch 2.0.5 on a MacBook Pro (retina) with OS 10.8.3. Link to comment
Joe Lopez 108 Posted April 1, 2013 Share Posted April 1, 2013 This is a known bug and something we're working to fix. Thanks for reporting it. Link to comment
jmjohnso 0 Posted September 2, 2013 Share Posted September 2, 2013 I'm having this problem with the latest version of Skitch. I'm on a Mac 10.8. I didn't have this problem with my old Mac--it seems to be this last update. Resolution? Link to comment
Joe Lopez 108 Posted September 9, 2013 Share Posted September 9, 2013 jmjonso - Are you seeing this bug? We fixed this a long time ago. What kind of Mac are you using? Link to comment
sbr030 0 Posted October 29, 2013 Share Posted October 29, 2013 I am having this problem. I am trying to crop a jpeg image and it will only show the top left corner after I crop it. How do I fix this? Link to comment
Joe Lopez 108 Posted October 30, 2013 Share Posted October 30, 2013 @sbr030 - Are you using Skitch Mac 2.7? This issue was fixed and you be able to use the updated crop mode to crop OS X screenshots. Link to comment
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