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Mac

Crop doesn't work well with image not captured by Skitch

skitch retina crop

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14 replies to this topic

#1 Ngoc Pham

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Posted 22 December 2012 - 08:37 AM

I suppose the problem related to retina display only.

When I capture a screenshot by using default Mac functionality, then open it with Skitch, I cannot properly crop the image using Skitch crop.

The first image: I selected a region like this with Crop tool.

Posted Image

However, when I click Apply, I got this:

Posted Image

#2 klang

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Posted 23 December 2012 - 03:47 PM

Hey Ngoc,

I'm not able to reproduce that problem here. What OS X version are you using?

#3 Ngoc Pham

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Posted 24 December 2012 - 02:21 PM

I am using 10.8.2 with the latest version of Skitch: 2.0.3. A retina macbook, in addition.

The steps to reproduce are:

1. Take a screenshot with Mac built-in tool. I used "Cmd + Shift + 4" and "Space" to capture the whole window.

2. Open up Skitch and select the captured screenshot.

3. Select Crop tool and try to crop just an area of the screenshot.

4. Apple the crop and see that the cropped area is not correct.

Don't know anyone with the same configuration to test the case :(

#4 Joe Lopez

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Posted 26 December 2012 - 03:20 PM

@Ngoc Pham - We'll log this with our QA team. I wasn't able to reproduce the issue with the exact same setup as you.

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Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#5 Rettamkrad

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Posted 23 January 2013 - 08:20 AM

Encounter the same problem, too.
The only difference is I had first two screenshots cropped fine, but when trying to crop the third screenshot file the same problem happend.
And then when I load other screenshot file it all show the same problem (including the files which was originally cropped without problems)

#6 Joe Lopez

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Posted 23 January 2013 - 03:21 PM

@Rettamkrad - Are you using the latest 2.0.4 version of Skitch? I just tried to repeat the steps above with 2.0.4 and did not have any issues.

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Joe
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Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#7 Rettamkrad

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Posted 24 January 2013 - 11:34 AM

yes I am using 2.0.4
just find out that if I export the imported and uncropped screenshot
and then import the exported screenshot, the problem vanished

I have tested the cropping function on screenshots of my second display (normal LCD monitor, no retina) and it was fine
so my guess would be that there's something wrong about getting dimension datas of the screenshotted PNG files

btw the first and second tries of cropping after installing Skitch was successful
however, that was the only two successful tries.

thank you for your quick reply :D

#8 Joe Lopez

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Posted 24 January 2013 - 02:50 PM

@Rettamkrad, can you please post an image of what you're seeing? And the exact steps you are using to cause this bug?

I tried again on my Retina Mac and was not able to reproduce using the steps from above.

The only way we're seeing a distorted image is if you:
1) Take a screen shot using the built in OS X tools (is there a reason for doing this vs. using Skitch's screen cap tools?)
2) Start a blank canvas
3) Drag the image (which is bigger than the default blank canvas onto the blank canvas

This results in just a portion of the image being shown, but this is expected since the blank canvas is not large enough for the snap. This is by design as Skitch is not intended to be a graphic editing tool, thus we do not have a function to snap to the size of the image when dragged into a blank. If this is what you're doing, then the simply solution is to first drag the image into the library view (all of your thumbnails) and then a new Skitch Snap will be created that is the full dimensions of your image. From there you should be able to crop without any issues.

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Joe
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Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#9 jordsels

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Posted 25 February 2013 - 04:35 PM

i am having the same issue on retina 15 inch, skitch Version 2.0.4 (262476), mac 10.8.2, crop gets right dimensions but only selects from top left of image, regardless of selected area



#10 leschnei

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Posted 27 March 2013 - 03:14 PM

I am having the exact same problem. I open a jpeg image and try to crop, and I get only the top, left corner. I tried re-sizing first (in Skitch), made the image as small as possible, and then cropped - same result. I am using Skitch 2.0.5 on a MacBook Pro (retina) with OS 10.8.3.



#11 Joe Lopez

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Posted 01 April 2013 - 03:34 PM

This is a known bug and something we're working to fix. Thanks for reporting it. 


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Joe
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Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#12 jmjohnso

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Posted 02 September 2013 - 03:08 PM

I'm having this problem with the latest version of Skitch. I'm on a Mac 10.8. I didn't have this problem with my old Mac--it seems to be this last update.

 

Resolution?



#13 Joe Lopez

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Posted 09 September 2013 - 01:33 PM

jmjonso - Are you seeing this bug? We fixed this a long time ago. What kind of Mac are you using?


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Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#14 sbr030

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Posted 29 October 2013 - 08:37 PM

I am having this problem. I am trying to crop a jpeg image and it will only show the top left corner after I crop it. How do I fix this?

 



#15 Joe Lopez

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Posted 30 October 2013 - 02:43 PM

@sbr030 - Are you using Skitch Mac 2.7? This issue was fixed and you be able to use the updated crop mode to crop OS X screenshots.


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Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch






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