31 replies to this topic

[Josh Fialkoff]

I am not able to drag and drop images from Skitch to GMail using Chrome (dev).

[Joe Lopez]

Are you using the latest version of Gmail which uses the compose email box in the lower right of the screen? This appears to be having an issue with drag and drop from Skitch. We'll have to look into it and see if this is an issue on our side or something to do with Gmail. Hopefully it is something we can easily work around.

[Josh Fialkoff]

I am using the latest version of GMail, but I disabled that compose feature.

[Joe Lopez]

Hmmm. I just tested it and it works fine. What version of Skitch are you using?

[chrowe]

I am having the same issue.

• OS X 10.8.2
• Chrome Version 25.0.1349.2 dev
• Gmail - New compose popup UI
• Skitch Version 2.0.2 (262287)

If I use another Gmail account with the old style compose screen I can drag and drop an image from Skitch inline into the message body and as an attachment but the UI is a bit broken as compared to dragging an image strait from the Finder. It has to be dropped in the right place or does not always work.

In the new compose popup images dragged from the Finder will only show up as inline images, not attachments.

[Josh Fialkoff]

I am still having trouble with this. Here are my settings:

• OS X 10.8.2
• Chrome Version 23.0.1271.97
• Gmail - Old compose inline UI
• Skitch Version Version 2.0.3 (262383)

Here is a screencast of me trying to add a Skitch image to a GMail message.

http://screencast.com/t/H7XLB4P4Hx

[Joe Lopez]

Thanks. We'll look into it from our side and see if there is anything we can do fix the problem. If the issue is due to an update on Google's side, there might not be much we can do. Google has in the past done updates to Gmail which breaks third party apps.

[Josh Fialkoff]

Great! Thanks for your help.

[Josh Fialkoff]

Here is another instance where the drag and drop did not work with GMail:
http://screencast.com/t/hMkP4aUzJ56A

[Josh Fialkoff]

Here is another instance where Skitch (Version 2.0.3 (262383)) has inconsistent behavior when trying to paste an image into Pivotal Tracker using Google Chrome (Version 23.0.1271.101) on a Mac.

http://screencast.com/t/z3zDqkdC

Thanks!

[Joe Lopez]

@Josh - Thanks for passing this along. We tested out Gmail and while some of us were able to recreate your problem it was not consistent. We're continuing to investigate the issue but there is a strong possibility the issue lies with the sites themselves. Google has changed Gmail many times over the years and these changes can easily break interactions with third party apps.

When dragging from Skitch we simply a create file as if you had already had it on your desktop and dragged it to the browser window. This should behave no different then if you simply dragged to the desktop first and then to the web site. If the web site accepts drag and drop (and behaves nicely) then the file should be accepted. Unfortunately this website behavior can even be inconsistent between multiple places within the same site.

For instance a really popular agile/bug tool on the market accepts drag and drop from Skitch and the desktop on the issue creation screen, but if you tried to use their attachement page after the issue has been created, both drag and drop from Skitch and the desktop fail. You have to browse and then select.

Thanks again for passing this through and we'll continue to investigate to see if there is anything we can do on our side.

[Josh Fialkoff]

Thanks for the update.
I certainly understand the difficulty of integrating with third party tools.
The thing is that that is what Skitch was so good at doing. It often amazed me that it worked so flawlessly with GMail and Pivotal Tracker especially. As you said, it is not inconsistent at best.
Thanks again,
Josh

[Josh Fialkoff]

Here is another instance where it is difficult to drag and drop a Skitch into an application, this time Pivotal Tracker in Chrome, which worked fantastically well in the older versions of Skitch.
http://screencast.com/t/vKnV7blp9FRz

[Josh Fialkoff]

Here is another instance when the drag and drop functionality does not work in Chrome for the Mac.

http://screencast.com/t/tGYGMyYM

Chrome Version 23.0.1271.101
Skitch version Version 2.0.3 (262427)

[Josh Fialkoff]

None of the screen capture functions work in this session:

http://screencast.com/t/29FDhkMBW0H

Chrome Version 23.0.1271.101
Skitch Version 2.1 (262434)

[Josh Fialkoff]

The drag and drop functionality does not appear to be consistently working in Skitch Version 2.0.4 (262463) on Google Chrome Version 23.0.1271.101.
See: http://screencast.com/t/JKL5KijsljrD

[Alan Houser]

This same issue applies when using Skitch/Basecamp on Chrome.
Considering I have the same issue on Gmail and on Basecamp, it's a Chrome issue— not a Google issue.

Also, in both circumstances, I can drag from Skitch to desktop — then drag that file to Basecamp/Gmail. But cannot drag/drop from Skitch directly to the browser.

Please fix!

OSX 10.8.2

Chrome: Version 24.0.1312.52

Skitch: Version 2.0.4 (262476)

[smj2118]

Hello, I am having the same issuewith both Chrome and Safari 6.0.2 while trying to drag in to Pivotal Tracker from Skitch (both 2.0.3 and 2.0.4). It works fine if I drag my skitch file to the desktop then drag in that file but I cannot drag directly from Skitch.

OSX 10.8.2

Chrome: Version 24.0.1312.52

Skitch: Version 2.0.4 (262476) (and 2.0.3 previously)

Safar: Version 6.0.2

[Joe Lopez]

Thanks all for the issues. We are aware of some problems between Chrome <> Skitch <> OS X <> Misc Websites; we're trying to track down the cause of this, but at this time we believe this is largely an issue between Chrome, the sites, and OS X.

Once you start to drag and drop OS X takes over and starts to treat the image as a file creation/copy&paste event and Skitch is largely out of the loop. We've also observed the behavior is inconsistent between computers, browsers, and sites.

For example: I just created an email using Chrome (latest); 10.8.2; an Alpha version of Skitch and was able to drag and drop straight into the gmail message and have the file load up. When I tried this several weeks ago, Gmail would refuse to accept the attachment (that same day it was also failing 50% of the time from the desktop too).

Jira works when I drag onto the attachement button when creating an issue for the first time, but if I try to use the same attachement button for an existing issue, it will not accept the drag me file (nor will it accept from the desktop).

We'll keep looking into the issue and see if there is anything we can do on our side to fix it, but if this is truly an issue between the browser, OS, and site, then there might not be much we can do.

[Josh Fialkoff]

Thanks. If it does not involve Skitch, then why have these issues only appeared in later versions of Skitch? If Skitch were not relevant to this problem than why does this process work flawlessly in earlier versions of Skitch?