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Skitch 2.0 is broken.

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34 replies to this topic

#1 Duran Goodyear

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Posted 19 September 2012 - 04:06 PM

I'll simply link to the reply I made in another thread...

http://discussion.ev...-skitch-20-mac/
Please read this thread.

Evernote, as a paid customer of your product, you ruined Skitch.


As a paid customer, look at what my use cases are, and consider your paying customers as your best friends... not people you get to beat up like facebook does when you figure out another way to do something that is going to drive revenue for you.

#2 Duran Goodyear

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Posted 19 September 2012 - 04:12 PM

Oh, and its buggy.

I just took another screen capture of something, to test it out... and it kept things I had used on the previous screen capture.

I had typed some dummy text, and drew some lines, just to see how the tools work.

Then I took a brand new screen capture, and some of those things I drew on the previous image were still in the edit window, on top of my new image.... what?


Oh, and the delete button doesn't work, I had to press the backspace button... thats an extra 4 keyboard clicks of me thinking its even more broken then I originally thought.

#3 Stan Zukowski

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Posted 19 September 2012 - 04:17 PM

What happened to the fill (bucket) option????

#4 elisathon

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Posted 20 September 2012 - 06:41 AM

You've ruined Skitch - I suppose if you bought it you are entitled to mangle, distort, prune, constrain, and ruin Skitch, but it's virtually useless to me now, it's no more use than a OS screenshot - requires too many keystrokes, virtually no pref settings, and EVERYTHING has to go into Evernote? Really? That's your brilliant plan?
Feh!

#5 torriseng

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Posted 20 September 2012 - 07:56 AM

I totally agree... Skitch is for me now an app without relevance - and I've used it since the beginning of dawn: From the beta-version until now.

Why did you do this with an almost perfect software?

The eye-dropper tool is missing, the ... well, don't get me started..! I'll rather spend time searching for a replacement.

"Disappointed!!!" (Gary Oldman in "Leon")

#6 themensch

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Posted 20 September 2012 - 03:03 PM

Have to agree with you here - this is the sort of thing that makes me stop doing business with a company, I hate it when they remove features. It's bad business and whoever thought this was a good idea should be ashamed.

I hate to be a drama queen about it, but you all are quite right, the silence from Evernote is as bad as the app. I'd be happy to see a "we're sorry, we messed up, here's the old version back and we're going to the drawing board." Does Evernote utilize community beta testers for Skitch? Maybe it's time....

#7 rbastian

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Posted 20 September 2012 - 03:58 PM

I hate to pile on here, but the experience is so different now that I don't want to use it anymore. Nearly everything I used to do everyday using Skitch has changed in someway. I don't understand why that would happen. It's like going from a mechanical pencil to a crayon.

Is there a way to downgrade to the previous version?

rb

#8 Jeff510

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Posted 20 September 2012 - 04:25 PM

This has become quite the black eye for Evernote. Hopefully their silence means they are busy figuring out a way to rectify the situation and make the app back into something that will bring people into Evernote rather than push them away.

#9 Ambit Team

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Posted 20 September 2012 - 08:51 PM

Definitely agree with the folks here.. Skitch is of NO use to me now... I cannot drag and drop images into gmail forms.. going to find something else I guess.

#10 gbarry

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Posted 20 September 2012 - 11:32 PM

Cross posting my other thread response here:

Wanted to drop in and mention we are actively monitoring all forum responses (and app store reviews) to the new Skitch apps, we're reviewing the issues users have with 2.0, and we are all ears. Thanks for your feedback thus far, and keep it coming.

For those of you who are looking to rollback immediately, we've included a download link for 1.012 on the main Skitch page here: https://evernote.com/skitch/


Check out our Knowledgebase. View our User Manuals here: Mac or Windows. Check out the Getting Started Guide. Still need help? Submit a support request here.


#11 Skelly1983

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Posted 21 September 2012 - 01:40 PM

Seriously what the hell.

You have completely ruined what i and probably alot of other users seen as the best app on the Mac.

Out utter annoyance i will be removing both Skitch and Evernote and will find an alternative, absolutly shocked at the lack of attention to what users actually wanted.

#12 alexhajdu

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Posted 21 September 2012 - 01:57 PM

totally agree!! the skitch WAS perfect. why I can't in new version resize grabed picture to exact number?? the slider is so bad idea. I want to downgrade!!!

#13 dekekincaid

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Posted 22 September 2012 - 02:24 AM

I see they took a note out of the Skype book of making the interface better.

1. add lots of extra UI so it is big and clunky
2. remove features which we're really useful
3. Add 1-2 extra clicks to everything which used to be simple, elegant single clicks

Please put back the following:
1. hide from dock and just have it as a menu item
2. easily crop and resize an image by simply moving the edges or pulling the corner to resize
3. pick the file format
4. change the size of arrows & shapes lines
5. ctrl + 5 just did a screen capture, why do I now have to hit the "capture" button?
6. percentage resize option

BTW, does anyone have a link to the previousl 1.x version?

I do have to give a few props
1. pixelize is cool
2. marker is nice
3. don't have the huge file menu with way too much ***** in there.

I would still rather have the old skitch. I hope we don't have to spend 2 years complaining like the skype people while they stick thier fingers in their ears and keep telling us it is better

#14 gregorfindlay

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Posted 22 September 2012 - 03:43 AM

AAAARGH!

Evernote - you screwed up. I agree with everyone here - you have RUINED Skitch.

Skitch was one of the sweetest jewels of productivity apps. You are damaging your whole brand as Evernote but this sort of revision.

Didn't you test it?
Did you read The Lean Startup and totally miss the point?

I'm a paying customer and have recommended you to so many people. Your Net Recommender Score has just PLUMMETED. My propensity to re-purchase is severely reduced.

Seriously bad move…..

Saddened

#15 ccdw

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Posted 22 September 2012 - 10:15 AM

Within seconds of updating to this new version I knew it was a mistake. As a 20+ years Windows user (yes! from V1) Skitch was the product that convinced me that the Mac was a superior platform,

What a heap of junk.

Luckily I only updated my laptop and my desktop remains 'at large'.

Next stop - searching for a replacement and a reminder to myself to stop using Evernote too.

#16 Metrodon

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Posted 22 September 2012 - 10:55 AM

Or you could just go back to the version you were using a few hours ago and give them a chance and see if they put back or improve some of the functionality that you need.

You will be no worse off than you were a few hours ago.

#17 sputacus

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Posted 22 September 2012 - 09:02 PM

Skitch 2.0 did not work on my MBP. Fortunately, I still have the download of ver 1.07 - the version I stated with prior to Evernote taking over - and installed it. I'm a happy camper now. Will never update Skitch again with out reading the reveiws first!!!!

#18 nx10

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Posted 23 September 2012 - 08:49 AM

Evernote: Skitch sucks now and it used to be the king. I'm working on a technical ebook and used to use Skitch all the time. Just started up on a new chapter after the latest skitch update and what did I find ... *****.

I've just posted a review on the Mac App Store as well. You wont like.

Anyway, for all you skitch users that feel like you've been crapped on from a great height, I've just tried the free MonoSnap for the Mac. It's not bad - gets the job done, but not as good as the old skitch.

R.I.P Skitch

#19 nx10

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Posted 23 September 2012 - 09:32 AM

Quick update: I have 2 Macs and one of them still had Skitch 1.xx.

It seems you can delete the new crappy skitch and copy the old fantastic skitch back.

Please Evernote, don't buy any more software products and "modernize" them.

And another thng, you really need to think long and hard about these responses. When your main product gets more competition and fades in popularity, you'll need other good products to fall back on.

Since Mountain Lion came out, I've stopped using evernote for note taking. The notes app in OS X, my iPad and iPhone have replaced evernote. Now you've screwed up so spectacularly with skitch, I don't really have any reason to consider your products anymore.

#20 John DB

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Posted 23 September 2012 - 10:31 AM

Skitch 2.0 is a disaster compared to 1.0. and the latter needs to be re-instated quickly





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