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✔ Changing password in Android

android android password password too hard too hard evernote evernote

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#1 jimclay75050

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Posted 09 September 2012 - 05:25 PM

I need to change the password of my Android Evernote app.

I done a search on this forum and found others with the same question but I cannot get any of the solutions to work. Is there a way to change the password without logging off and having to resync everything. Seems like there should be a menu item that says "Password."

Thanks for your help.

#2 gazumped

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Posted 09 September 2012 - 05:34 PM

This is going to seem like a dumb question, but why change the password of only your Android app? You're signing in on your mobile client using that verification, but the action for the password check is online via your server-based details. Change your password via the web client, and your app will then ask you for new login details.

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#3 jimclay75050

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Posted 09 September 2012 - 05:44 PM

I should add that I have the Premium paid service. My phone does not connect to the Internet.

But it does need to connect by WiFi. And for it to sync the password for my android Evernote has to match the online Evernote.

Or so it seems to me. I changed my online Evernote password and now my Android Evernote will not sync.

#4 spg SCOTT

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Posted 09 September 2012 - 06:08 PM

Last time I did this, I had to completely close Evernote on my tablet. The next time that I opened it, I received an authentication error and tapping that allowed me to input my password again.

Will see if this is still the case with the latest version.

What I saw last time:
http://www.evernote....34b32cea12aef74

EDIT: The theme of the messages has changed a little, but the process is essentially the same as in the note above.

#5 JesusM

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Posted 28 October 2012 - 06:11 PM

Well, it is also my problem. I changed my password on the web and now it is impossible to syncronised my sony tablet and my samsung Galaxy III, and what is more, I cant find a way to change de password on my mobil devices.

Any help, please

JesusM

I didn´t read well before. I solved my problem pushing on the notification area and putting the new password.

Thanks a lor

JesúsM

#6 Jed D

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Posted 02 March 2013 - 05:00 PM

I got a Tweet from Evernote to change my password for security reasons. I could not figure out how to do this on all my devices.

 

This is what I did and it worked.

 

  1. Change your password on your web account.
  2. Log out of Evernote on your devices.
  3. Log back in. 
  4. Enter your new password.

Worked like a champ.



#7 cwk

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Posted 02 March 2013 - 06:43 PM

This is what I've been advised to do:

  1. Change your password on your web account.
  2. Log out of Evernote on your devices.
  3. Log back in. 
  4. Enter your new password.

 

But I have unsynchronized notes and EN warns me that they will be lost.  This seems kind of silly -- why not a "Change Password" menu entry on the mobile device?

 



#8 spg SCOTT

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Posted 02 March 2013 - 07:02 PM

The android client used to notify you of changed password and allow you to change it without reloading all of your notes. That doesn't seem to work any more, not sure why.


I seem to recall a method of retaining unsaved notes on an android device, but I will have to search for it.

Scott

#9 khooke

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Posted 02 March 2013 - 08:13 PM

After the password reset email I cant find any option to set my new password in the android app. The sync is failing, obviously, but clicking the error message only retries and it fails again.

How do you change your password?

#10 khooke

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Posted 02 March 2013 - 08:15 PM

The suggestion to logout ... there isnt a logout option either.

#11 Supermom

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Posted 02 March 2013 - 08:16 PM

This is something that EN truly needs to address - I was lucky that I just happened to be home when required to reset my password due to EN's hack this morning.....

 

That being said, I could find nowhere to change my password in either of my Android devices, and I am relegated to logging out, logging back in and then wasting time setting up all of the notebooks that I originally had set to access while offline as we travel quite a bit and need access to travel docs while overseas and no (or very expensive) data connections other than wireless while at hotels if we're lucky!

 

It's a sad glitch that has caused me trouble and my valuable time!



#12 Turvalar

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Posted 02 March 2013 - 08:18 PM

AHA!  Solved!  *** How to change password on Evernote Android without
Logging Out (so can perform 'sync' without losing any local changes
made since last sync [before password was changed], after changinng
password on Web site ***

 

(updated)

1) click the "Sync" icon at the bottom of the Android Evernote desktop.  it will give an "Authentication Error" message. 

2) pull down the Notification Bar on top of Android screen and scrolll to the bottom, passed the "Ongoing" notifications), and tap "Authentication failed"

 

that will produce a dialog where you can enter a new password!

 

Turvalar



#13 jbshanker

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Posted 02 March 2013 - 08:20 PM

I was as annoyed as anyone this morning to find that Evernote's security had been breached but hey, it happens. I dutifully reset my password on the website, updated it on the desktop client and now, before heading out for the day, went to update it on my several Android devices. I'm stunned to learn that it's not possible and that I'll basically need to delete my entire downloaded profile (premium account, gigabytes of offline data) in order to resync.

 

Further, any unsynced notes I had on my devices are now lost since I can't sync them and the Logout will erase them.

 

I'd previously written here:

 

http://discussion.ev...-easier-to-use/

 

that the offline sync process was needlessly annoying because I had to go and tap on a microscopic triangle on each of 50 notebooks in order to sync them offline. Now I'm going to have to do that again? On every device? All because nobody thought to include a password field on the app?

 

If you think about basic security practices, one of the ones often recommended is to frequently change your password. By preventing users from having anything like a reasonable password change process, EN's all but ensuring nobody does that.

 

Both these things are easy fixes. Once you've gotten this mess behind you I hope you'll correct them.



#14 khooke

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Posted 02 March 2013 - 08:22 PM

I found the logout option when you click your username, that works, it just has to download all your notebooks again

#15 heather

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Posted 02 March 2013 - 08:23 PM

Actually, it is possible in the Android client.

 

You need to update within Google Play to the version we released this morning to make it less painful though.


Check out our Knowledgebase | View our User Manuals here: Mac or Windows or iOS or Android | Check out the Getting Started Guide | Still need help? Submit a support request here.


#16 Turvalar

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Posted 02 March 2013 - 08:32 PM

you could do that...  but if you do as above, you won't lose your changes, or have to re-download everything...

["now you tell me" ;-]



#17 jbshanker

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Posted 02 March 2013 - 08:49 PM

Thanks for the quick reply and I'm glad to see this was fixed. If I may suggest, search out the various places in the forums that discuss this problem and post your solution above, or perhaps email everyone who uses the android client separately to advise them to update the app. I was a few minutes from following the previous instructions of logging out and losing messages when I saw your reply, so it'd be useful to let as many Android users know before they do that.

 

Thanks Heather.



#18 marcclarke

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Posted 02 March 2013 - 09:12 PM

Well, it is also my problem. I changed my password on the web and now it is impossible to syncronised my sony tablet and my samsung Galaxy III, and what is more, I cant find a way to change de password on my mobil devices.

Any help, please

JesusM

I didn´t read well before. I solved my problem pushing on the notification area and putting the new password.

Thanks a lor

JesúsM

Just what I needed to know.  Than you.


Thinking about EverNote in the context of everything else...

#19 Bartman001

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Posted 02 March 2013 - 09:18 PM

Well, it is also my problem. I changed my password on the web and now it is impossible to syncronised my sony tablet and my samsung Galaxy III, and what is more, I cant find a way to change de password on my mobil devices.

Any help, please

JesusM

I didn´t read well before. I solved my problem pushing on the notification area and putting the new password.

Thanks a lor

JesúsM

Just what I needed to know.  Than you.

Press on your username and sign out and then back in.  You will have to use your new password.  My username is not my email address. It had defaulted to my email address.



#20 gazumped

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Posted 03 March 2013 - 01:17 AM

OK seems I was late to the party as usual - had this problem,  but then downloaded the update and things are back to normal.

 

Evernote is getting a lot of criticism in various threads,  but you try dealing with a security crisis on a weekend with 50M users - thanks to Heather and the team for getting things back in reasonable order within 12 hours or so...


I use Evernote constantly but don't speak for them.  Opinions here are my own based (more or less) on age,  experience,  and common business sense.  

Evernote read what's posted here,  and take it into consideration setting priorities;  they don't normally comment on individual cases,  or offer any forecasts or promises on whether or when a new feature might be released.  

 

Premium Windows & Android user in Wales, UK

EN Mobile 5.8 Beta 2 | Galaxy S3 Android 4.1.2 | Chrome - EN Desktop 5.2.0.2503 (270503) Prerelease | Dell Inspiron W8.0 | Chrome + Clipper & Clearly | MS Office 2013 (also Vista and W7)
Support and information: Mac | Windows | iOS | AndroidGetting Started | Support Page | Knowledge Base | Status Page | The App CenterSupport Requests & Feedback 

(Support only work weekdays,  US Pacific Time)  |  If you need to change your account name,  email address or check usage,  do it here 

Use your spare processor capacity for science research - find out more about BOINC here.  






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