27 replies to this topic

[texas321]

I'm new, hope this has an easy fix. Although web clipper (Chrome) can insert new notes, it won't let me delete or adjust the suggested tags.

I attached an image (screenshot) of the problem, but just in case, here are the details:

Chrome 20.0.1132.47 m
Web Clipper build 9f6656f
On the tags row, clicking anywhere does nothing.

Also, adjusting Web Clipper options seems to have no effect.

Thanks, and best wishes.

Attached Files

•  EvNtWebClipper.jpg   26.76K   15 downloads

[Blake Burch]

I'm running the same exact versions as you with no issues. Did you try ending all of the Chrome processes (including right-clicking the chrome icon in the system tray and clicking exit) and then restarting the browser?

[elziko]

I have exactly the same issue. Once a tag has been added in the Chrome Web Clipper (whether they are suggested or manually inserted) it is impossible to delete them.

For what it is worth, killing all chrome processes does not fix this issue and I have confirmed this on every Windows machine I have. All running Chrome on Windows 7.

This is really annoying since it is rare that I want all the tags that the Web Clipper suggests, I need to remove some of them.

[rel]

I can confirm that I am having the same problem with the Chrome Web Clipper, in which the suggested tags are frozen.
I keep a tab of the Evernote Web open so that after I clip a webpage, I can go and manually remove the frozen suggested tags.
Would be great to have this fixed.

[texas321]

I went manual by disabling smart filing (in Web Clipper options), which saves unwanted-tag-editing time. Manual mode is probably better for a novice anyway.

No problem. This product is the best productivity enhancement that's come along for me in years.

[jbignert]

Hi all, we are looking into this. Sorry for the inconvenience.

[tkaraszewski]

Hey everyone, if this is what I think it is, it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this? If that's the problem, then it's already been fixed internally and will go out in the next release.

[Andrew Brown]

Hey everyone, if this is what I think it is, it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this? If that's the problem, then it's already been fixed internally and will go out in the next release.

This is consistent with what I'm seeing. The tags were actually from another computer and were frozen when I installed the web clipper plugin for chrome on this one I'm currently using. When will the updated version of the plugin be available? Will I have to upgrade manually?

Thanks!

[elziko]

it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this?

A quick test shows that, yes, that's exactly the problem for me. Thanks for the quick fix.

[tkaraszewski]

This is consistent with what I'm seeing. The tags were actually from another computer and were frozen when I installed the web clipper plugin for chrome on this one I'm currently using. When will the updated version of the plugin be available? Will I have to upgrade manually?

Thanks!

I don't have an exact release date for you, but the Chrome Clipper upgrades itself automatically when a new version is available. In the meantime, texas321's suggestion for turning off smart filing (or setting it to notebooks only) may be the best option for people who use tags with uppercase characters.

Sorry for the inconvenience.

[AndreasM]

EN, why is it like this?
You release a new version of the chrome clipper (btw it happens to your other clients as well), which is buggy. It upgrades itself, so I don't even know when, I cannot go back to older working version, so I have to deal with a buggy software.
Don't you have a QA department, is somebody testing the software before releasing it, and how intensive and deep is it tested?????

[Blake Burch]

EN, why is it like this?
You release a new version of the chrome clipper (btw it happens to your other clients as well), which is buggy. It upgrades itself, so I don't even know when, I cannot go back to older working version, so I have to deal with a buggy software.
Don't you have a QA department, is somebody testing the software before releasing it, and how intensive and deep is it tested?????

As with all software, there are always going to be bugs. Each individual uses a product in a slightly different way - testing all the ways it can be used is nearly impossible. Developers always rely on user feedback to help ensure that future versions will not cause issues.

In today's age, most apps and extensions are automatically updated without a trace of the old version. This is, in my opinion, much more convenient than having to continually click a dialog box confirming your desire to update. I prefer to look at "dealing with buggy software" as "learning a new way to do something". After all, if it wasn't for bugs, we'd never learn of workarounds or alternative solutions available.

[tkaraszewski]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.
https://dl.dropbox.c...-5.5.2-beta.crx

The above link is obsolete, please see this newer beta instead:
http://dl.dropbox.co...eta-f15c799.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

[elziko]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue

This seems to work well for me, thanks.

[david.frahm]

Any idea when the fix (v5.52 I believe) will be released to Chrome Web Store?

And while I'm at it, let me say thanks for such a wonderful product! Ever since line spacing issues were resolved on the web I've been really happy with Evernote.

[jbignert]

@david.frahm
We are still working on a fix and the next version. Thanks for your patience and praise.

[Viv Ilo Veith]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.
https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

[tkaraszewski]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.
https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

Sorry, that beta has been replaced by a newer one. Please see the following link:
http://dl.dropbox.co...eta-f15c799.crx

[Viv Ilo Veith]

Thanks! That one works great.

[scotteverett]

I un-installed the current version of web clipper and then installed the version you linked from dropbox. It will not let me do any clippings though, just gives me an error. I'm using the latest version of Chrome.

This is the page I'm trying to clip:

http://techcrunch.co...ok-even-easier/

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.
https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

Sorry, that beta has been replaced by a newer one. Please see the following link:
http://dl.dropbox.co...eta-f15c799.crx

Attached Files

•  Screen Shot 2012-07-26 at 11.45.09 AM.png   15.68K   7 downloads