I upgraded to 3.3.0 on Mountain Lion and now have 3 (!) copies of every notebook. Not all copies have all of the notes. I am willing to upload logs or other debug information if it helps.
87 replies to this topic
#82
Jackolicious
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- Title: Product Manager
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- 963 posts
Posted 15 August 2012 - 03:45 PM
If you don't have any local-only notebooks, I would recommend removing the app with all associated files and reinstalling.
Check out our Knowledgebase. View our User Manuals here: Mac or Windows. Check out the Getting Started Guide. Still need help? Submit a support request here.
#83
JonathanGF
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Posted 02 September 2012 - 05:09 PM
If you don't have any local-only notebooks, I would recommend removing the app with all associated files and reinstalling.
Does it matter whether I reinstall from the App Store or from Evernote? I too am using 3.3.0 and I now have 5 copies of every notebook.
#84
JonathanGF
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Posted 08 October 2012 - 04:55 PM
Months later, I am still having the duplication problem, even after deleting all Evernote files and reinstalling. Even if I choose not to import notebooks. I am using 3.3.0 on OS X 10.7.5. Very frustrating.
I will be submitting a ticket and logs, again.
I will be submitting a ticket and logs, again.
#85
shana
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Posted 19 November 2012 - 10:51 PM
I just took a chance and updated to Version 5.0.0 (400539). It appears that my notebooks have NOT been duplicated, so the bug must have been addressed. Thanks, Evernote.
#86
Jackolicious
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- Title: Product Manager
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- 963 posts
Posted 19 November 2012 - 10:55 PM
Good to hear it!
Check out our Knowledgebase. View our User Manuals here: Mac or Windows. Check out the Getting Started Guide. Still need help? Submit a support request here.
#87
Triston B
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Posted 26 November 2012 - 12:40 AM
I just updated to 5.0.0 and now I have duplicates of all my notebooks. Any suggestions on the best way to clean this up !
#88
mjcarroll
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Posted 26 November 2012 - 02:26 AM
I just updated to 5.0.0 and now I have duplicates of all my notebooks. Any suggestions on the best way to clean this up !
Don't know what to tell you. I am a little surprised the company hasn't figured this one out yet. I am definitely sticking with an older version until jackolicious or another rep tells us it is safe to upgrade. Frankly, other than "good to hear it!" and "turn in a ticket," there hasn't been any such response since I posted this problem months ago. Let's hope they get it resolved soon.
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