87 replies to this topic

[mjcarroll]

ver. 3.1.2 updated. Now all notebooks appear twice. Attempted deleting and reinstalling but still duplicates of everything.

[arndjan]

I have the same problem.
All notebooks appear twice: once with the regular name, once with a (2) suffix.
It may be because Evernote has been -- and still is -- processing or converting my old note database. This seems to take a very very long time (at least 10 hours and counting). I have about 1200 notes. I have also experienced many situations where Evernote displays an 'internal error' saying that the note cannot be processed for searching (I will be able to view it, but not search it).

In Evernote Web, everything is still ok. I just hope it stays that way.

[shana]

Same problem for me - I updated Evernote, and then it asked me if I would like to import my notes from the previous version. Well of course I said yes - what would Evernote be without the notes? Now I have double notebooks. Not for all notebooks, but a good amount. I am frustrated - will I have to go through and delete all the duplicates?

[mjcarroll]

In doing some more research I decided to check my local data folder where I noted one labeled "obsolete". I'll bet the other two commenters have the same issue. Will wait for instruction from evernote before I do anything with it.

[mjcarroll]

So, failing to heed my own advice, I just decided to give a try to a fix listed on another topic. It goes like this:

With that disclaimer, here's what others have done:

- Backup everything important
- Remove Evernote from your applications folder (or other folder where it resides... in fact if remove any Evernote applications incase you have multiple)
- Go to ~/Library/Application Support/Evernote/data and find 101370.obsolete
- Rename 101370.obsolete to 101370
- Install 3.0.6 by going to http://evernote.s3.a...note_221382.zip
You should be running 3.0.6 with local notebooks restored

This fix appears to be working as the new install is indexing all the old notes...no duplicate notebooks appear.

[EoinL]

Same problem here.

[shana]

Well, I followed the above steps. I didn't have an 101370.obsolete but I did have an 101370.imported. Took a chance and just did the same thing (renamed the file without the extension) and then continued. Success!

Tip - if you are using OS X Lion and you no longer can see your ~/Library directory, you can get there by clicking on the 'Go' menu in the finder and then choosing 'Go to Folder', and then pasting in ~/Library/Application Support/Evernote/data to the window that pops up.

Thanks, everyone!

[mjcarroll]

This seemed frustrating and unnecessary. Perhaps the update should have been a beta?

[JonathanGF]

I have the same problem, updating to 3.1.2.

The notebook icons are different: one has the bookmark, the other has what appears to be a "do not enter" sign (circle with a bar).

[jimjim]

I've run into the same problem with duplicated notebooks, and that leads to a question. One of my notebooks has a number of audio recordings. Since is has now duplicated on my Mac (and presumably the server) and since it's syncing with other computers, does that mean that the extraneous material is counting against my monthly usage limit? I don't know if anyone here will know, but perhaps someone from Evernote will post.

[terleski]

I've got the same problem with duplicate notebooks. I have a lot of important data in here and notice that the some duplicates (the (2) notebooks) have more notes, and some have less. This could be a big problem sorting this out. I hope Evernote can fix this soon. I have no idea which notebook to post to.

[GrumpyMonkey]

I've got the same problem with duplicate notebooks. I have a lot of important data in here and notice that the some duplicates (the (2) notebooks) have more notes, and some have less. This could be a big problem sorting this out. I hope Evernote can fix this soon. I have no idea which notebook to post to.

Although some of the posters have had success with their own solutions, I would recommend exiting Evernote and filing a support ticket. Ideally, you have Time Machine backups and/or your account synced with another machine. If not, this might be a good time to start

Seriously, though, I think Evernote customer support can get you sorted out, but mucking around in the account will make it that much more difficult.

In the meantime, use the web client? Alternatively, create a new user profile on your Mac and install evernote there. It will sync to your account on Evernote's servers, and exist independently of the problem account, so you can still use the Mac client to do your work.

[terleski]

I have filed a support ticket.

I went to the web interface and there is just one notebook there. I did notice though that one notebook had a note with a "date" as a title that should not be there and on my computer it is correct with a title I added. I'm concerned that my data has been corrupted by the update. I am not a happy camper but will work with support to correct this. This is a serious problem with this last update that needs a fix before more users download this.

Thanks

I've got the same problem with duplicate notebooks. I have a lot of important data in here and notice that the some duplicates (the (2) notebooks) have more notes, and some have less. This could be a big problem sorting this out. I hope Evernote can fix this soon. I have no idea which notebook to post to.

Although some of the posters have had success with their own solutions, I would recommend exiting Evernote and filing a support ticket. Ideally, you have Time Machine backups and/or your account synced with another machine. If not, this might be a good time to start

Seriously, though, I think Evernote customer support can get you sorted out, but mucking around in the account will make it that much more difficult.

In the meantime, use the web client? Alternatively, create a new user profile on your Mac and install evernote there. It will sync to your account on Evernote's servers, and exist independently of the problem account, so you can still use the Mac client to do your work.

[GrumpyMonkey]

I have filed a support ticket.

I went to the web interface and there is just one notebook there. I did notice though that one notebook had a note with a "date" as a title that should not be there and on my computer it is correct with a title I added. I'm concerned that my data has been corrupted by the update. I am not a happy camper but will work with support to correct this. This is a serious problem with this last update that needs a fix before more users download this.

Thanks

I've got the same problem with duplicate notebooks. I have a lot of important data in here and notice that the some duplicates (the (2) notebooks) have more notes, and some have less. This could be a big problem sorting this out. I hope Evernote can fix this soon. I have no idea which notebook to post to.

Although some of the posters have had success with their own solutions, I would recommend exiting Evernote and filing a support ticket. Ideally, you have Time Machine backups and/or your account synced with another machine. If not, this might be a good time to start

Seriously, though, I think Evernote customer support can get you sorted out, but mucking around in the account will make it that much more difficult.

In the meantime, use the web client? Alternatively, create a new user profile on your Mac and install evernote there. It will sync to your account on Evernote's servers, and exist independently of the problem account, so you can still use the Mac client to do your work.

Hi. You might want to post your support ticket number here so that any staff who come across this thread will know where to look and give you extra help. If I understand you correctly, neither the version on the web nor the one in your account on your computer is correct. That is not good news, and I definitely think waiting is the best policy.

If you have Time Machine backup, you're fine, because it is all there. If you have your account synced to another device, turn off wireless on it before opening Evernote. You can check there and see if everything looks OK.

For now, you might want to do what I said with the separate user account on your computer. I would create a new user, install evernote, and create a new evernote account. Use that while you are waiting to see what happens with your original account. You can always export / share your notes to your original account, so no worries about that data. This will enable you to keep working. In the future, you can download new versions on this test account first, just in case. I participate in the beta testing, and I sometimes do the same thing (separate user, separate Evernote account) to test it out.

[terleski]

My service ticket is: Ticket number (#16051-110560)
Ticket # 16051-110560

[GrumpyMonkey]

I've got the same problem with duplicate notebooks. I have a lot of important data in here and notice that the some duplicates (the (2) notebooks) have more notes, and some have less. This could be a big problem sorting this out. I hope Evernote can fix this soon. I have no idea which notebook to post to.

Although some of the posters have had success with their own solutions, I would recommend exiting Evernote and filing a support ticket. Ideally, you have Time Machine backups and/or your account synced with another machine. If not, this might be a good time to start

Seriously, though, I think Evernote customer support can get you sorted out, but mucking around in the account will make it that much more difficult.

In the meantime, use the web client? Alternatively, create a new user profile on your Mac and install evernote there. It will sync to your account on Evernote's servers, and exist independently of the problem account, so you can still use the Mac client to do your work.

Please disregard my advice about the independent user account. I suppose there are some benefits to this, but it looks like the applications are shared, so whatever version of Evernote you have in your regular user account will appear there. I guess I was installing the beta on both and didn't know it

Anyhow, it never hurts to backup, so I would definitely give a think to that.

[Phil Dean]

@terleski - I have just responded to your support request. We will need your activity logs so we can determine what is causing this issue. We have opened an internal bug for this as a very small subset of customers has reported this and we in the process of troubleshooting this and pushing out a fix once we have determined the root cause.

[JonathanGF]

I also filed a support request. My ticket number is: # 16051-110361

As terleski noted, the duplication is not occuring on the web client. However, I am still hesitant to do any work given it is not clear which version will survive after the fix.

[dlu]

Thanks for reporting. If everyone could go through support tickets and add in activity logs, we'll be able to easily aggregate all the data and diagnose.

[JonathanGF]

Thanks for reporting. If everyone could go through support tickets and add in activity logs, we'll be able to easily aggregate all the data and diagnose.

Do you mean we should "add in activity logs" as a reply/addendum to the support ticket email we received?