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Windows

Sync Failed - Can't connect to Evernote Server [Resolved]

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5 replies to this topic

#1 TotalBalance

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Posted 14 April 2012 - 01:47 AM

For the last couple days no matter what I try, my local desktop EN copy will not sync with the server. I just get the error msg "Syncronization Failed!" Cannot connect to Evernote Servers.
When I log out and try to log in via desktop it also fails to connect and just asks if I want to open a local copy.

I've just downloaded the most recent beta so we'll see if that helps. Otherwise, suggestions?

Lars

#2 FactMan

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Posted 14 April 2012 - 02:10 AM

1. Make sure you have a backup of your .exb file.
2. Empty the trash on all platforms that you use (Windows, and the web version in particular).
3. Try synchronizing again.
4. Go to Help/Activity Log and see if you can see anything there that might indicate a particular note is causing a problem - if so, delete that note and try synchronizing again.
5. If none of the above works, put in a support ticket.

#3 Owyn

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Posted 14 April 2012 - 04:08 PM

Need to see the last 10 lines of Help -> Activity Log
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests

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#4 TotalBalance

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Posted 14 April 2012 - 06:59 PM

Thanks Factman and Owyn. Checked the log file and noticed:
Hardly use IE anymore so opened up, noticed it was in offline mode. Went online and all seems to be syncing now. Hope it stays that way.

0% Windows Internet subsystem is in offline mode








Lars

#5 Owyn

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Posted 14 April 2012 - 07:06 PM

Yep. That is a common cause of sync failures. Once fixed it usually stays fixed.
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests

Premium User
Ubuntu 12.04/10.04 + various other Linux distro (Web client & VirtualBox XP SP3 ENW)
Windows 7 SP1 & XP SP3 (EN 4.5.8.7356)
iPod Touch 2G (iOS 4.2.1, EN 4.1.9) / Blackberry Playbook (OS 2.0.1, EN 1.3)
Latest stable browsers & clippers(Chrome(default), Firefox, IE8/9)

#6 Devika

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Posted 06 May 2012 - 11:48 PM

Had the same problem. And the Internet Explorer solution worked. Thanks :)





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