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HELP [Safari]: Clipper doesn't work properly

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15 replies to this topic

#1 brinky

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Posted 05 February 2012 - 08:08 PM

When i select a part of the web page then press the button my selection gets unselected and it defaults to picking its own part of the web page without any option to change... is this how it works?

#2 dlu

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Posted 06 February 2012 - 05:23 AM

Just moving this to the Web section, (clippers go with Web... don't ask)
If you have a serious issue with Evernote, you can submit a support request here. Evernote employees read the forums, but it is not run by customer support or a way to directly get customer support.

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#3 jbignert

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Posted 06 February 2012 - 05:12 PM

@brinky Can you please post the URL you are trying to selection clip from. And also post your OSX version, Safari version and Web Clipper version number so we can reproduce this problem.
I've reproduced this issue on some OS / Safari version configurations.
Thx.

#4 Jarrett

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Posted 13 February 2012 - 08:56 PM

I'm experiencing the issue exactly as described by Brinky on all websites with Evernote Web Clipper 1.0.2, Safari 5.1.3, and OS X 10.7.3 on both my work and home computers.

An example URL is: http://www.cisco.com...de/sw8021x.html

Thanks

#5 Jarrett

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Posted 12 March 2012 - 06:56 PM

Just an update - Things seem to be fixed with Safari 5.1.4.

Edit: No, spoke too soon. :(

#6 AllenKenya

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Posted 15 March 2012 - 09:49 AM

Same problem:When I click the Evernote WC button and choose "Clip article," it automatically selects the Garmin team's Twitter feed and there seems to be no way to change that selection so that I can get the actual article.

#7 rcorai

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Posted 27 April 2012 - 09:01 PM

Same problem here:
http://www.screencast.com/t/pmCSsG29e

Any help?

#8 jbignert

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Posted 09 May 2012 - 06:27 PM

Sometimes article detection fails. You have a few options:
1) Preselect the content you want to clip
2) Clip the full page

#9 peterfmartin

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Posted 09 May 2012 - 06:59 PM

Sometimes article detection fails.


Any idea (and willing to share with us) why? I'd often rather wait to clip an article several hours later (after reloading, maybe a few times) than clip the whole page immediately—if I knew the clipper might be able to detect the article later on the same page.
Using Mac version 3.2.0 beta 1 on OSX 10.6.8 (Snow Leopard), web occasionally, and Chrome clipper (and Windows once upon a time).

Information and help: Getting Started | Knowledge Base (note: often wrong or outdated) | Evernote Support for customer support

#10 rcorai

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Posted 12 May 2012 - 01:39 AM

Sometimes article detection fails. You have a few options:
1) Preselect the content you want to clip
2) Clip the full page

1. Even, doing that, when you click on the cliper it unselect the pre-selected text.
2. It's not a good answer. If you offer this product you should keep it working in the default Mac OS X browser or put on home page that it doesn't work well on Safari for Mac.
Is there any way to fix this to make it work fine?

#11 rcorai

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Posted 13 June 2012 - 05:22 AM

Sometimes article detection fails. You have a few options:
1) Preselect the content you want to clip
2) Clip the full page

Is possible for Evernote give us a real solution for this?

#12 dlu

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Posted 13 June 2012 - 02:20 PM


Sometimes article detection fails. You have a few options:
1) Preselect the content you want to clip
2) Clip the full page

1. Even, doing that, when you click on the cliper it unselect the pre-selected text.
2. It's not a good answer. If you offer this product you should keep it working in the default Mac OS X browser or put on home page that it doesn't work well on Safari for Mac.
Is there any way to fix this to make it work fine?


1. If you've selected text, right-click on the text and select "Clip selection to Evernote" This method retains the selection
2. We're always working on article detection and hope to make it better across all of the web clippers. Do you notice a huge difference between browsers that you use? Personally, I haven't. If you do get huge differences, you can let us know.


Is possible for Evernote give us a real solution for this?

Are you only asking for better article detection or is there something else making you unhappy as well?
If you have a serious issue with Evernote, you can submit a support request here. Evernote employees read the forums, but it is not run by customer support or a way to directly get customer support.

Check out our Knowledgebase.
View our User Manuals here: Mac or Windows
Check out the Getting Started Guide
Still need help? Submit a support request here.

#13 rcorai

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Posted 14 June 2012 - 08:08 PM



Sometimes article detection fails. You have a few options:
1) Preselect the content you want to clip
2) Clip the full page

1. Even, doing that, when you click on the cliper it unselect the pre-selected text.
2. It's not a good answer. If you offer this product you should keep it working in the default Mac OS X browser or put on home page that it doesn't work well on Safari for Mac.
Is there any way to fix this to make it work fine?


1. If you've selected text, right-click on the text and select "Clip selection to Evernote" This method retains the selection
2. We're always working on article detection and hope to make it better across all of the web clippers. Do you notice a huge difference between browsers that you use? Personally, I haven't. If you do get huge differences, you can let us know.


1. Ok, but why it doesn't keep the selection if I click on Safari clipper? I use that function a lot on Google Chrome (Windows). It could be great if you keep this option working on Safari (Mac).
2. I think Article Detection works fine in general. My main problem is the one I posted before. Select a short text and click on Safari Clipper. When I do that it unselect the previous copied text. It works perfect in other browsers but not on Safari. I'm just asking this to work better.


Is possible for Evernote give us a real solution for this?

Are you only asking for better article detection or is there something else making you unhappy as well?

For me Evernote is PERFECT! I use it in all my devices and I always recommend it to all my friends and customers. BUT, this Safari Clipper is driving me crazy because snap selection on Safari doesn't work well as it work on Google Chrome.

If you can do something to improve this I will appreciate.

Best regards,

#14 jbignert

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Posted 14 June 2012 - 08:44 PM

Hi rocai,
Thanks for the report. We are developing the next version that should make selection clipping more stable to mention one improvement.

#15 rcorai

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Posted 14 June 2012 - 09:10 PM

Hi rocai,
Thanks for the report. We are developing the next version that should make selection clipping more stable to mention one improvement.


Thank you!!!

#16 croswhit

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Posted 19 June 2012 - 04:24 PM

I am trying to use Safari 5.1.7 (latest) on a Windows 7 machine and while browser works fine, Evernote web clipper denies clipping selections, saying in a big window that I need to change Safari preferences to allow third-party cookies. Why? Is there an option? Safari Extensions do show Evernote installed.





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