13 replies to this topic

[James222]

I'm using firefox 8, and I have the clipper. The little elephant has a yellow box on him and when I hover over it it says "Uploading Unsaved Clips." How do I make it upload these? They didn't load because it didn't think I was logged in.

I went to a page, clicked the clipper, the clipper window showed that I was logged in, I clicked to clip article, and it later gave an error and said I wasn't logged in properly. If I went to the same webpage, clicked the clipper, logged out, and then logged back in, the page would clip fine.

But the thing is, I want to be able to force it to upload those pages that are pending, or at the very least to revisit them because I left the pages and now I don't remember what they are. How can I do this?

[Owyn]

AFAIK there is no solution to this problem which keeps the list of unprocessed clips intact.
When the problem occurs (I have seen it in Firefox and Chrome) the only guaranteed solution I know of is to exit restart the browser as quickly as possible.

Sorry.

[shindman]

I have this issue as well and I tried removing the FireFox Evernote add-on, restarting, then adding the add-on and restarting again, but I still see the 'uploading unsaved clips' icon.

[Owyn]

I have this issue as well and I tried removing the FireFox Evernote add-on, restarting, then adding the add-on and restarting again, but I still see the 'uploading unsaved clips' icon.

Try clearing cache and cookies.

[JSMJR]

I have this issue as well and I tried removing the FireFox Evernote add-on, restarting, then adding the add-on and restarting again, but I still see the 'uploading unsaved clips' icon.

Try clearing cache and cookies.

Doesn't work.

[Owyn]

I have this issue as well and I tried removing the FireFox Evernote add-on, restarting, then adding the add-on and restarting again, but I still see the 'uploading unsaved clips' icon.

Try clearing cache and cookies.

Doesn't work.

Nasty.
Only workaround left is to create a new profile.

This (persistent problem) is definitely unusual behavior.
The problem is probably browser instance specific.

[damien]

On windows 7:
1. Go to: C:/Users/{username}/AppData/Roaming/Mozilla/Firefox/Profiles/?????.default/evernoteclips/
2. Delete all files named like that: fd2c284d-c85b-e216-e5c3-79ceda8688b8

Hope this work for you!

[Owyn]

On windows 7:
1. Go to: C:/Users/{username}/AppData/Roaming/Mozilla/Firefox/Profiles/?????.default/evernoteclips/
2. Delete all files named like that: fd2c284d-c85b-e216-e5c3-79ceda8688b8

Hope this work for you!

Hmmm. Evernoted.

[sdrone]

Thank you! I've been looking for a solution to this for a while.

[Cecilator]

I have this issue as well and I tried removing the FireFox Evernote add-on, restarting, then adding the add-on and restarting again, but I still see the 'uploading unsaved clips' icon.

Try clearing cache and cookies.

Doesn't work.

Nasty.
Only workaround left is to create a new profile.

This (persistent problem) is definitely unusual behavior.
The problem is probably browser instance specific.

I am having the same problem. It won't allow me to clip at all when it has this message, it just freezes up.

[jbignert]

Hi all,
As many Firefox user has reported the Evernote Web Clipper 5.4.1 is partially broken due to an authentication issue. We are working on fixing this as soon as possible.

There is a reasonable workaround to get clipping functionality back by switching to sending clips to the desktop client ( you will need to have Evernote for Windows or Mac installed for this workaround...)

Instructions on setting Web Clipper to clip to desktop client:
https://www.evernote.com/shard/s13/sh/4485bcf0-a83c-4160-97ba-f4809870cb8c/6fc8977cb483648507fae6dcf7827534

I will post back here as soon as we've verified a fix.

[zinski]

Hi all,
As many Firefox user has reported the Evernote Web Clipper 5.4.1 is partially broken due to an authentication issue. We are working on fixing this as soon as possible.

There is a reasonable workaround to get clipping functionality back by switching to sending clips to the desktop client ( you will need to have Evernote for Windows or Mac installed for this workaround...)

Instructions on setting Web Clipper to clip to desktop client:
https://www.evernote...fae6dcf7827534

I will post back here as soon as we've verified a fix.

As Evernote Web Clipper 5.4.1 has been broken for some days, I suggest acknowledging this on the support webpage with a link to the workaround. Currently the Support webpage states "Evernote service status: All systems are running smoothly". I realise that you folks probably don't think of these "periferal apps" as part of the system ... but from the users POV they are. After all, it is an Evernote app isn't it?

After looking everywhere and not finding anything pertaining to this problem, I contacted support through the contacts page. I expect I will recieve a reply from them shortly with the information you have kindly provided here. I just wish I hadn't needed to search so many different places to get a workaround. What is the use of having a support webpage if you don't keep the information there current. Makes Evernote look like a bunch of dills to state that all systems are running smoothly when we know they are not.
Anyway, now that I have had my winge it's time to get back to work. Thanks again for the information. And please notify those who need to know that a support webpage is a great communication tool. Just don't forget to use it.

Cheers,

[Hoofedblacky]

I was able to get my unsaved clips uploaded. Turns out they were stuck trying to process.
What I did is go into my about:config, then cleared the string from extensions.evernote.webclipper3.processing_cliplist. Once I did this it uploaded the clip right away.

That's what worked for me, hope it helps anyone else.

[SherrieBrio]

Hi,

 

I've also got this problem - neither solution listed above has resolved it.

 

Any ideas anyone, or has there been any progress in rectifying this situation Evernote people? :-)

 

Having Evernote has been so useful, I was going to upgrade but if I can't get this issue resolved, I won't.

 

Please advise,

 

Thanks,

 

Sherrie