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Evernote Premium Support Chat Now Available


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4 replies to this topic

#1 gbarry

gbarry

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Posted 22 December 2011 - 06:28 PM

We’ve completed the support chat pilot and are rolling out full-time hours for our chat service.

The new chat service, available to Premium members only, will be available from Monday-Friday, 9am-5pm PST (California) and currently in English.

To access chat, navigate to the Evernote Support Home Page, and select “Chat with Evernote”.

You will be prompted to sign in with your Evernote Premium Account information first.

Our new support chat feature helps assist users with basic issues like account maintenance, Evernote How-Tos, username changes, bug reports , etc. If a support member can’t immediately help you with your issue, he/she will gather all of the information needed for a specialist to assist you with your ticket.

Check out our Knowledgebase. View our User Manuals here: Mac or Windows. Check out the Getting Started Guide. Still need help? Submit a support request here.


#2 GrumpyMonkey

GrumpyMonkey

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Posted 22 December 2011 - 06:49 PM

Cool. I've been reading a great book recently and I've been looking for someone to chat to about it. Hope you guys aren't busy Christmas Day :)

#3 heather

heather

  • Title: Support Maven
  • Group: Evernote Employee
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Posted 23 December 2011 - 01:54 AM

Christmas is a Sunday, and chat's only open Monday through Friday. But mosey on over on Monday and I'm sure someone will be happy to shoot the breeze about your use of Evernote in remembering the great bits in your book :)

Check out our Knowledgebase | View our User Manuals here: Mac or Windows or iOS or Android | Check out the Getting Started Guide | Still need help? Submit a support request here.


#4 gotbisco

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Posted 12 January 2012 - 04:38 PM

I'm a premium member and logged in but I'm getting a message in the chat window that the service is currently unavailable.

#5 Phil Dean

Phil Dean

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Posted 12 January 2012 - 06:14 PM

Chat is currently available for Premium customers from 9:00 AM to 5:00 PM PST.
Check out our Knowledgebase.
View our User Manuals here: Mac or
Windows
Check out the Getting Started Guide
Still need help? Submit a support request here.




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