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Update to Version 4.4.2.4912 failed

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#1 ras1

ras1

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Posted 08 July 2011 - 02:08 PM

Update to Version 4.4.2.4912 failed

Hello everyone.

I’d be most grateful if somebody could give me a hand here?

I’m on a Windows XP, nothing exotic.
Norton Securiy and SystemWorks.
Firefox 5.0.
Evernote App on iphone (itunes etc).

Automatic update to Version 4.4.2.4912 failed when previous Evernote version (can’t recall exactly which version) was being automatically deleted.

Every time I try to install Evernote I get the message that a previous version is already on the machine which has to be removed first.

I’ve been through all the processes I could find on the Evernote User Forum, particularly the assistance offered by “Maxikk” (excellent tips!) but my problem remains unsolved.

I’ve tried:

- EvernoteVersions.exe /clean in cmd.exe window
- run dialog box and %TEMP%
- deleted all Evernote leftovers I could find in Registry
- deleted all Evernote folders
- Rebooted system several times
- run program Cclean
- attempted to install two previous verions of Evernote

What have I overlooked?
Any suggestions (apart from reformatting my HD) most appreciated.

My Evernote Setup log is:

[07/08/2011 09:11:52] Evernote Installation has started
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:11:52] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI. Context: Machine.
[07/08/2011 09:11:52] Admin user + PerMachine install: continue.
[07/08/2011 09:11:52] Checking if a higher version is already installed
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:11:52] User preferred language () is not supported.
[07/08/2011 09:11:52] User default language is: en (GB)
[07/08/2011 09:11:52] Using language: 1033
[07/08/2011 09:11:52] Parsing command line: "C:\Documents and Settings\Administrator\My Documents\Downloads\Evernote_4.4.2.4912.exe"
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:11:52] Using transform :1033
[07/08/2011 09:11:52] The following arguments will be passed on to msiexec.exe: ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 09:11:52] Checking for previous versions of the product
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:11:52] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not listed with MSI, checking registry directly.
[07/08/2011 09:11:52] No previous version of Evernote 4 Beta found. Nothing to uninstall.
[07/08/2011 09:11:52] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:11:52] No previous version of Evernote 4 found. Nothing to uninstall.
[07/08/2011 09:11:52] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 09:12:05] Using MSI package from C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 09:12:05] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 09:12:30] Process execution was successful.
[07/08/2011 09:12:30] Installation failed with code: 1638

[07/08/2011 09:35:16] Evernote Installation has started
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:35:16] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI. Context: Machine.
[07/08/2011 09:35:16] Admin user + PerMachine install: continue.
[07/08/2011 09:35:16] Checking if a higher version is already installed
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:35:16] User preferred language () is not supported.
[07/08/2011 09:35:16] User default language is: en (GB)
[07/08/2011 09:35:16] Using language: 1033
[07/08/2011 09:35:16] Parsing command line: "C:\Documents and Settings\Administrator\My Documents\Downloads\Evernote_4.4.2.4912.exe"
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:35:16] Using transform :1033
[07/08/2011 09:35:16] The following arguments will be passed on to msiexec.exe: ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 09:35:16] Checking for previous versions of the product
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:35:16] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not listed with MSI, checking registry directly.
[07/08/2011 09:35:16] No previous version of Evernote 4 Beta found. Nothing to uninstall.
[07/08/2011 09:35:16] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 09:35:16] No previous version of Evernote 4 found. Nothing to uninstall.
[07/08/2011 09:35:16] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 09:35:16] Target file already exists. Deleting.
[07/08/2011 09:35:32] Using MSI package from C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 09:35:32] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 09:35:52] Process execution was successful.
[07/08/2011 09:35:52] Installation failed with code: 1638

[07/08/2011 13:59:59] Evernote Installation has started
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:00:00] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI. Context: Machine.
[07/08/2011 14:00:00] Admin user + PerMachine install: continue.
[07/08/2011 14:00:00] Checking if a higher version is already installed
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:00:00] User preferred language () is not supported.
[07/08/2011 14:00:00] User default language is: en (GB)
[07/08/2011 14:00:00] Using language: 1033
[07/08/2011 14:00:00] Parsing command line: "C:\Documents and Settings\Administrator\My Documents\Downloads\Evernote_4.4.2.4912.exe"
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:00:00] Using transform :1033
[07/08/2011 14:00:00] The following arguments will be passed on to msiexec.exe: ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:00:00] Checking for previous versions of the product
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:00:00] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not listed with MSI, checking registry directly.
[07/08/2011 14:00:00] No previous version of Evernote 4 Beta found. Nothing to uninstall.
[07/08/2011 14:00:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:00:00] No previous version of Evernote 4 found. Nothing to uninstall.
[07/08/2011 14:00:00] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:00:00] Target file already exists. Deleting.
[07/08/2011 14:00:10] Using MSI package from C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:00:10] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:00:22] Process execution was successful.
[07/08/2011 14:00:22] Installation failed with code: 1638

[07/08/2011 14:04:08] Evernote Installation has started
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:04:08] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI. Context: Machine.
[07/08/2011 14:04:08] Admin user + PerMachine install: continue.
[07/08/2011 14:04:08] Checking if a higher version is already installed
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:04:08] User preferred language () is not supported.
[07/08/2011 14:04:08] User default language is: en (GB)
[07/08/2011 14:04:08] Using language: 1033
[07/08/2011 14:04:08] Parsing command line: "C:\Documents and Settings\Administrator\My Documents\Downloads\Evernote_4.4.2.4912(1).exe"
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:04:08] Using transform :1033
[07/08/2011 14:04:08] The following arguments will be passed on to msiexec.exe: ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:04:08] Checking for previous versions of the product
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:04:08] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not listed with MSI, checking registry directly.
[07/08/2011 14:04:08] No previous version of Evernote 4 Beta found. Nothing to uninstall.
[07/08/2011 14:04:08] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:04:08] No previous version of Evernote 4 found. Nothing to uninstall.
[07/08/2011 14:04:08] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:04:08] Target file already exists. Deleting.
[07/08/2011 14:04:17] Using MSI package from C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:04:17] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:04:28] Process execution was successful.
[07/08/2011 14:04:28] Installation failed with code: 1638

[07/08/2011 14:21:24] Evernote Installation has started
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:21:24] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI. Context: Machine.
[07/08/2011 14:21:24] Admin user + PerMachine install: continue.
[07/08/2011 14:21:24] Checking if a higher version is already installed
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:21:24] User preferred language () is not supported.
[07/08/2011 14:21:24] User default language is: en (GB)
[07/08/2011 14:21:24] Using language: 1033
[07/08/2011 14:21:24] Parsing command line: "C:\Documents and Settings\Administrator\My Documents\Downloads\Evernote_4.4.0.4848.exe"
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:21:24] Using transform :1033
[07/08/2011 14:21:24] The following arguments will be passed on to msiexec.exe: ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:21:24] Checking for previous versions of the product
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:21:24] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not listed with MSI, checking registry directly.
[07/08/2011 14:21:24] No previous version of Evernote 4 Beta found. Nothing to uninstall.
[07/08/2011 14:21:24] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[07/08/2011 14:21:24] No previous version of Evernote 4 found. Nothing to uninstall.
[07/08/2011 14:21:24] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:21:24] Target file already exists. Deleting.
[07/08/2011 14:21:40] Using MSI package from C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi
[07/08/2011 14:21:40] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1 TRANSFORMS=:1033
[07/08/2011 14:21:52] Process execution was successful.
[07/08/2011 14:21:52] Installation failed with code: 1638

-----------------------------------------------------------------------

C:\Windows\system32\cmd.exe

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator> cd c:\Documents and Settings\Administra
tor\My Documents\Downloads

C:\Documents and Settings\Administrator\My Documents\Downloads> EvernoteVersions
.exe

Searching under HKLM ...

Found: 0

Searching under HKCU ...

Found: 0

C:\Documents and Settings\Administrator\My Documents\Downloads>

#2 BurgersNFries

BurgersNFries

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  • 12,184 posts

Posted 08 July 2011 - 02:29 PM

Did you try Revo uninstaller?
I'm not affiliated with Evernote. Evernote is an integral part of my life.

Submit support requests toward the bottom of the help/support page here. If you do not receive an auto reply email with a case #, it did NOT get submitted. Premium users will receive a reply within one business day, California time. Free users receive a reply as time permits.

#3 ras1

ras1

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Posted 08 July 2011 - 03:53 PM

Thanks for the response BurgersNFries
I'll give Revo Uninstaller a try

Praying to the gods!

#4 ras1

ras1

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Posted 11 July 2011 - 07:02 AM

Sorry to say that Revo Uninstaller was unable to solve the problem.
Nevertheless, Revo was worth trying out and might come in handy in the future.

I'm still on the search for a solution to the trouble; so if anyone has any ideas, please let me know.

For the time being, I suppose I'll just have to do without Evernote on my PC - a heavy loss!
Later when I find the time and patience; I'll reformat my hard drive and set up the system again.

Many thanks for your help; I'll post the outcome some time.

#5 ras1

ras1

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Posted 11 July 2011 - 01:24 PM

Hello everyone

After searching and re-/reading through all pertinent Evernote Forum messages, I adapted a tip given by “maxikk” earlier in the year and tried the following:

- Ran cmd.exe
- CD to the folder where I’d downloaded Evernote_4.4.2.4912.exe
- Entered “Evernote_4.4.2.4912.exe REINSTALL=ALL REINSTALLMODE=vamus”.

A Windows’ window came up saying it was unable to find folder.

- Rebooted PC
- Ran once more “Evernote_4.4.2.4912.exe” from Windows Start / Run
- Chose different folder and subfolders from those offered (not “… /evernote/evernote”)

Installation and sync went smoothly. Great!!

Thanks and Best regards
Ras1





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