Jump to content

Welcome! You're currently a Guest.

If you'd like to join in the Discussion, or access additional features in our forums, please sign in with your Evernote Account here. Have an Evernote Account but forgot your password? Reset it! Don't have an account yet? Create One! You'll need to set your Display Name before your first post.

Photo
Windows

Version Update Failure (4.3.1 -> 4.4.1)

evernote

  • Please log in to reply
8 replies to this topic

#1 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:15 PM

I got a message today that Evernote wanted to upgrade itself from 4.3.1 to 4.4.1. I said yes, and it downloaded the new version. Then I got a message that it wanted to install. I said yes. Got the administrator popup, said yes to that, and it then said it had to uninstall the prior version. AGain I said yes.

The next message was "Windows Installer: Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel". I'm on Windows 7, so it's not called Add/Remove Programs, but instead "Programs and Features". Anyway.

From there, I tried to uninstall Evernote 4.3.1 and got the following message:

"Windows Installer: The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source is synchronized, this action can not be performed. Contact your administrator or product vendor for assistance. If there is a matching installation source, type it below or click Browse to locate it."

I was not able to locate any "Evernote.msi" file that would make this uninstall work.

Ideas? Thoughts? Anyone else had this problem before?

- Becky

#2 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:18 PM

I know it's strange to reply to one's own post. :) But Help->About in the currently installed Evernote is NOT 4.3.1, it's 4.4.0.4848(154247) Public. Interesting.

#3 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:24 PM

Here I am again answering my own post. After reading a few of these, it sounds like my Help->Activity Log might be helpful:

Evernote for Windows 4.4.0.4848 (154247) Public
OS: Windows 6.1.7600
User: rloveking
Memory: 18.5MB
Created: 2011/06/24 11:24:12
---

Log opened on 2011/06/24 10:53:48 (UTC-4:00)

10:53:48 [3896] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"
10:53:48 [3896] Client info: Evernote Windows/154247; Windows/6.1.7600;
10:53:54 [3896] Opened database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB Fixed)
10:54:19 [6764] 0% Authenticating user "rloveking"
10:54:25 [6764] 0% Connecting to www.evernote.com
10:54:25 [6764] 0% * loaded updateCount: 25227
10:54:26 [6764] 0% Client is up to date with the server, updateCount=25227
10:54:26 [6764] 0% * saved updateCount: 25227
10:55:13 [6764] 0% Updating server items
10:55:13 [6764] 67% Creating server note "FW: Follow up to Today's meeting on R..."
10:55:15 [6764] 67% * guid={bf4e0d4c-238e-4909-97d7-54181c4a696b}
10:55:15 [6764] 67% * rsrc={ea651a03-d9dc-4ad3-91cf-cf75f6daedff}, note={bf4e0d4c-238e-4909-97d7-54181c4a696b}
10:55:15 [6764] 67% * updateCount: 25227 --> 25228
10:55:15 [6764] 67% * updateCount: 25228 --> 25229
10:55:15 [6764] 100% * saved updateCount: 25229
10:55:20 [6764] 0% Authenticating notebook "Paul's Notebook" shared by voltbang
10:55:21 [6764] 0% Syncing notebook "Paul's Notebook" shared by voltbang
10:55:21 [6764] 0% * loaded linked notebook updateCount: 86
10:55:24 [6764] 0% Linked notebook is up to date with the server, updateCount=86
10:55:24 [6764] 0% * saved linked notebook updateCount: 86
10:55:24 [6764] 0% Skipping uploading changes in read only notebook "Paul's Notebook"
10:55:24 [6764] 0% Session terminated normally, elapsed time: 1m 4s
10:55:24 [6764] 0% * sent: 94.2KB, received: 956B
10:55:24 [6764] 0% * 11s (17%) spent in EDAM RPC
10:55:52 [1372] AutoUpdate: checking for update at: http://update.everno...Win4/update.xml
10:55:53 [1372] Received status code 200 when accessing URL http://update.everno...Win4/update.xml
10:55:53 [1372] AutoUpdate: located update with revision 155705 (local revision is 154247)
10:55:53 [1372] AutoUpdate: selected update with revision 155705
10:55:53 [1372] Received status code 200 when accessing URL http://update.everno... ... en-us.html
10:56:31 [6372] Received status code 200 when accessing URL http://evernote.s3.a... ... 1.4892.exe
10:58:42 [3896] Closed database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB +0B)

Log closed on 2011/06/24 10:58:42 (UTC-4:00)


Log opened on 2011/06/24 10:59:07 (UTC-4:00)

10:59:07 [6220] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"
10:59:07 [6220] Client info: Evernote Windows/154247; Windows/6.1.7600;
10:59:07 [6220] Opened database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB Fixed)
10:59:37 [6220] Closed database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB +0B)

Log closed on 2011/06/24 10:59:37 (UTC-4:00)


Log opened on 2011/06/24 11:00:10 (UTC-4:00)

11:00:10 [3768] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"
11:00:10 [3768] Client info: Evernote Windows/154247; Windows/6.1.7600;
11:00:10 [3768] Opened database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB Fixed)
11:00:15 [3896] AutoUpdate: checking for update at: http://update.everno...Win4/update.xml
11:00:16 [3896] Received status code 200 when accessing URL http://update.everno...Win4/update.xml
11:00:16 [3896] AutoUpdate: located update with revision 155705 (local revision is 154247)
11:00:16 [3896] AutoUpdate: selected update with revision 155705
11:00:16 [3896] Received status code 200 when accessing URL http://update.everno... ... en-us.html
11:00:38 [3768] Closed database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB +0B)

Log closed on 2011/06/24 11:00:38 (UTC-4:00)


Log opened on 2011/06/24 11:17:50 (UTC-4:00)

11:17:50 [5972] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"
11:17:50 [5972] Client info: Evernote Windows/154247; Windows/6.1.7600;
11:17:50 [5972] Opened database: C:\Users\rloveking\AppData\Local\Evernote\Databases\rloveking.exb (352MB Fixed)
11:19:50 [6068] AutoUpdate: checking for update at: http://update.everno...Win4/update.xml
11:19:50 [6068] Received status code 200 when accessing URL http://update.everno...Win4/update.xml
11:19:50 [6068] AutoUpdate: located update with revision 155705 (local revision is 154247)
11:19:50 [6068] AutoUpdate: selected update with revision 155705
11:19:50 [6068] Received status code 200 when accessing URL http://update.everno... ... en-us.html

Log opened on 2011/06/24 11:22:20 (UTC-4:00)

11:22:20 [3456] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"

Log closed on 2011/06/24 11:22:20 (UTC-4:00)

11:22:20 [5972] Command line: "C:\Users\rloveking\AppData\Local\Apps\Evernote\Evernote\Evernote.exe"

#4 maxikk

maxikk

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 310 posts

Posted 24 June 2011 - 03:26 PM

Becky,

Sorry for the inconvenience.

In the "Programs and Features" control panel, if you right-click on any column header and select "More..." and then check Version check box and press OK, it should add the version column to the control panel. What is the Evernote version that is shown there?

Thanks,
Max

#5 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:28 PM

Name says Evernote v. 4.3.1, but Version says 4.4.0.4848. Hmm...maybe a reboot? I will try that.

Thanks for getting back to me so quickly.

- Becky

#6 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:37 PM

Reboot didn't help. Same issues.

#7 maxikk

maxikk

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 310 posts

Posted 24 June 2011 - 03:42 PM

Becky,

Again, sorry for the inconvenience. I would try re-installing the 4.4.0.4848 version first. You can download that version here: http://evernote.s3.a..._4.4.0.4848.exe

If that version re-installs successfully, then you could upgrade to 4.4.1.

Thanks,
Max

#8 rloveking

rloveking

  • Pip
  • Title: Member
  • Group: Members
  • 11 posts

Posted 24 June 2011 - 03:55 PM

Thank you! Totally fixed, running 4.4.1.4892 (155705) Public now.

I appreciate your help, and your quick response. Evernote is an even better product with such great support! :)

- Becky

#9 maxikk

maxikk

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 310 posts

Posted 24 June 2011 - 04:07 PM

Glad to help! Thanks for your kind feedback.

Thanks,
Max





Also tagged with one or more of these keywords: windows, evernote

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Clip to Evernote